Exam 1: Introduction

"Supply chain" includes only inbound freight and inventory.

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.

_____ involves the selection of suppliers that will deliver the goods and services needed to create the firm's product.

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "creation theory."

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

Service does not require interaction with the customer.

What is known as managing the entire organization so it excels in all dimensions of products and services important to the customer?

Sustainability is the ability to maintain profits in a system.

Which of the following are defined as core goods?

"Green belt" programs are coordinated public works projects aimed a placing an environmentally friendly zone around major cities.

"Business analytics" involves the analysis of data through a unique combination of linear programming, game theory, and queuing theory to better solve business problems.

Which of the following is not a characteristic that distinguishes services from goods?

One of the "package of features" that make up a service is:

Effectiveness means doing the right things to create the most value for the company.

Core service providers integrate tangible goods into their product.

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.