Question 1

The dimension of design quality that concerns the primary product or service characteristics is which of the following?

Accepted Answer

A)  Response 
B)  Serviceability 
C)  Performance 
D)  Reputation 
E)  Perceived quality 
A)  Response 
B)  Serviceability 
C)  Performance 
D)  Reputation 
E)  Perceived quality

Question 2

Design quality in products refers to the degree to which product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 3

In 1997, the Malcolm Baldrige National Quality Improvement Act established the U.S. annual award for total quality management.

Accepted Answer

A) True 
 B)False

Question 4

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following are not eligible to be considered for the Malcolm Baldrige Award?

Accepted Answer

A)  Small businesses 
B)  Health care organizations 
C)  Educational institutions 
D)  State highway patrol organizations 
E)  Universities 
A)  Small businesses 
B)  Health care organizations 
C)  Educational institutions 
D)  State highway patrol organizations 
E)  Universities

Question 6

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

Accepted Answer

A) True 
 B)False

Question 7

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

Accepted Answer

A) True 
 B)False

Question 8

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Accepted Answer

A)  Response 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality 
A)  Response 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality

Question 9

While business organizations can seek to achieve the Malcolm Baldrige National Quality Award, universities cannot.

Accepted Answer

A) True 
 B)False

Question 10

A Pareto chart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control 
A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control

Question 11

One of the tools common to all quality efforts is leadership.

Accepted Answer

A) True 
 B)False

Question 12

A cause-and-effect diagram (choose the most inclusive answer)

Accepted Answer

A)  is also referred to as Show cause diagram. 
B)  is also referred to as flow diagram. 
C)  is also referred to as opportunity flow diagram. 
D)  is one of the analytical tools in DMAIC analysis. 
E)  is also referred to as Pareto diagram. 
A)  is also referred to as Show cause diagram. 
B)  is also referred to as flow diagram. 
C)  is also referred to as opportunity flow diagram. 
D)  is one of the analytical tools in DMAIC analysis. 
E)  is also referred to as Pareto diagram.

Question 13

Which of the following is an analytical tool used in Six Sigma quality improvement programs?

Accepted Answer

A)  Leadership 
B)  Pareto charts 
C)  Management by fact 
D)  Continuous improvement 
E)  Kaizen 
A)  Leadership 
B)  Pareto charts 
C)  Management by fact 
D)  Continuous improvement 
E)  Kaizen

Question 14

ISO-14000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 15

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Accepted Answer

A)  Features 
B)  Serviceability 
C)  Perceived quality 
D)  Reputation 
E)  Aesthetics 
A)  Features 
B)  Serviceability 
C)  Perceived quality 
D)  Reputation 
E)  Aesthetics

Question 16

"Quality at the source" refers to the degree to which product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 17

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

A) True 
 B)False

Question 18

Failure mode and effect analysis is used in Six Sigma projects. It involves which of the following?

Accepted Answer

A)  Closely examining each rejected part to determine the cause 
B)  A careful sampling plan 
C)  Calculating a risk priority number for each possible failure 
D)  Reporting the effect each failure has had on a customer 
E)  Multivariate testing 
A)  Closely examining each rejected part to determine the cause 
B)  A careful sampling plan 
C)  Calculating a risk priority number for each possible failure 
D)  Reporting the effect each failure has had on a customer 
E)  Multivariate testing

Question 19

A quality guru named Joseph M. Juran defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 20

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Accepted Answer

A)  Instituted a Six Sigma approach to total quality control. 
B)  Demonstrated a high level of product quality. 
C)  Demonstrated outstanding quality in their products and processes. 
D)  Have a world-class quality control function. 
E)  Most significantly improved their product quality levels. 
A)  Instituted a Six Sigma approach to total quality control. 
B)  Demonstrated a high level of product quality. 
C)  Demonstrated outstanding quality in their products and processes. 
D)  Have a world-class quality control function. 
E)  Most significantly improved their product quality levels.

Exam 12: Six Sigma Quality

The dimension of design quality that concerns the primary product or service characteristics is which of the following?

Design quality in products refers to the degree to which product or service design specifications are met.

In 1997, the Malcolm Baldrige National Quality Improvement Act established the U.S. annual award for total quality management.

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Which of the following are not eligible to be considered for the Malcolm Baldrige Award?

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

While business organizations can seek to achieve the Malcolm Baldrige National Quality Award, universities cannot.

A Pareto chart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

One of the tools common to all quality efforts is leadership.

A cause-and-effect diagram (choose the most inclusive answer)

Which of the following is an analytical tool used in Six Sigma quality improvement programs?

ISO-14000 is primarily concerned with environmental management.

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

"Quality at the source" refers to the degree to which product or service design specifications are met.

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

Failure mode and effect analysis is used in Six Sigma projects. It involves which of the following?

A quality guru named Joseph M. Juran defined quality as fitness for use.

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Introduction

Strategy

Design of Products and Services

Projects

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics, Distribution, and Transportation

Global Sourcing and Procurement

The Internet of Things and Erp

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Filters