Question 1

Which of the following statements concerning equipment is true?

Accepted Answer

A)  Requires software to function 
B)  Quality control is not needed for critical steps. 
C)  Frequency of testing is determined by manufacturer recommendations. 
D)  All equipment must be purchased from the manufacturer. 
A)  Requires software to function 
B)  Quality control is not needed for critical steps. 
C)  Frequency of testing is determined by manufacturer recommendations. 
D)  All equipment must be purchased from the manufacturer.

Question 2

A standard operating procedure (SOP) is:

Accepted Answer

A)  a statement of intent or course of action. 
B)  a description of resources and activities that transform inputs into outputs. 
C)  a set of directions for how to perform a particular task. 
D)  a form on which to record results. 
A)  a statement of intent or course of action. 
B)  a description of resources and activities that transform inputs into outputs. 
C)  a set of directions for how to perform a particular task. 
D)  a form on which to record results.

Question 3

All of the following are transfusion service quality assurance indicators used to monitor patient care except:

Accepted Answer

A)  labeling errors on specimens sent to the blood bank. 
B)  reason for return of blood products. 
C)  number of therapeutic units drawn. 
D)  turnaround time on antibody identification. 
A)  labeling errors on specimens sent to the blood bank. 
B)  reason for return of blood products. 
C)  number of therapeutic units drawn. 
D)  turnaround time on antibody identification.

Question 4

Which statement concerning compliance programs is false?

Accepted Answer

A)  Programs are designed to evaluate effectiveness of blood bank laboratories. 
B)  Programs provide an occasional opportunity to expose new and different problems. 
C)  Compliance is synonymous with organization-wide quality assurance. 
D)  Compliance inspections are conducted every 1 to 2 years. 
A)  Programs are designed to evaluate effectiveness of blood bank laboratories. 
B)  Programs provide an occasional opportunity to expose new and different problems. 
C)  Compliance is synonymous with organization-wide quality assurance. 
D)  Compliance inspections are conducted every 1 to 2 years.

Question 5

Which of the following might lead to unacceptable quality control results?

Accepted Answer

A)  A technician who has not worked in the area for several months 
B)  A deteriorated "anti-A" 
C)  An uncalibrated serofuge 
D)  All of the above 
A)  A technician who has not worked in the area for several months 
B)  A deteriorated "anti-A" 
C)  An uncalibrated serofuge 
D)  All of the above

Question 6

Testing all activities in a new process to ensure that the process will work in the live environment is a function of:

Accepted Answer

A)  quality control. 
B)  standard operating procedures. 
C)  validation studies. 
D)  none of these. 
A)  quality control. 
B)  standard operating procedures. 
C)  validation studies. 
D)  none of these.

Question 7

An action taken to reduce or eliminate the potential for a nonconformance is what type of action?

Accepted Answer

A)  Corrective 
B)  Disciplinary 
C)  Preventive 
D)  Remedial 
A)  Corrective 
B)  Disciplinary 
C)  Preventive 
D)  Remedial

Question 8

Conformance costs may include:

Accepted Answer

A)  preventive maintenance. 
B)  quality management activities. 
C)  validation activities. 
D)  all of these. 
A)  preventive maintenance. 
B)  quality management activities. 
C)  validation activities. 
D)  all of these.

Question 9

Why might a laboratory adopt an individualized quality control plan (IQCP)?

Accepted Answer

A)  To customize its QC program to its specific needs 
B)  To demonstrate where costs can be saved 
C)  To eliminate the need to perform daily quality control 
D)  To do all of these 
A)  To customize its QC program to its specific needs 
B)  To demonstrate where costs can be saved 
C)  To eliminate the need to perform daily quality control 
D)  To do all of these

Question 10

The use of different colored sera for blood bank reagents is an example of:

Accepted Answer

A)  process control. 
B)  quality control. 
C)  standard operating procedures. 
D)  validation studies. 
A)  process control. 
B)  quality control. 
C)  standard operating procedures. 
D)  validation studies.

Question 11

Ensuring that the implemented changes are sustained occurs at what stage of the DMAIC process?

Accepted Answer

A)  Analyze 
B)  Control 
C)  Define 
D)  Improve 
A)  Analyze 
B)  Control 
C)  Define 
D)  Improve

Question 12

Which of these does NOT describe a flowchart?

Accepted Answer

A)  Can be created on paper or with commercially available software programs 
B)  Displays actions required in a process using graphic symbols for ease of understanding 
C)  Is useless in obtaining better control of a process. 
D)  Shows where decision points are located within a process 
A)  Can be created on paper or with commercially available software programs 
B)  Displays actions required in a process using graphic symbols for ease of understanding 
C)  Is useless in obtaining better control of a process. 
D)  Shows where decision points are located within a process

Question 13

The cost incurred with customer product recalls is an example of what type of cost?

Accepted Answer

A)  Internal evaluation costs 
B)  External evaluation costs 
C)  Internal failure costs 
D)  External failure costs 
A)  Internal evaluation costs 
B)  External evaluation costs 
C)  Internal failure costs 
D)  External failure costs

Question 14

Employee training takes place:

Accepted Answer

A)  before procedures are validated. 
B)  after competence assessments. 
C)  before flowcharting the process. 
D)  after hiring and after implementing new procedures. 
A)  before procedures are validated. 
B)  after competence assessments. 
C)  before flowcharting the process. 
D)  after hiring and after implementing new procedures.

Question 15

The cost incurred for proficiency testing and periodic licensure or accreditation inspections is what type of cost?

Accepted Answer

A)  Internal evaluation costs 
B)  External evaluation costs 
C)  Internal failure costs 
D)  External failure costs 
A)  Internal evaluation costs 
B)  External evaluation costs 
C)  Internal failure costs 
D)  External failure costs

Question 16

An outcomes of performing procedures and testing is called a:

Accepted Answer

A)  document. 
B)  form. 
C)  result. 
D)  none of these. 
A)  document. 
B)  form. 
C)  result. 
D)  none of these.

Question 17

Both the blood bank and the entire medical laboratory use which of the following?

Accepted Answer

A)  Quality management systems 
B)  Continuous improvement systems 
C)  Essentials quality indicators 
D)  All of these 
A)  Quality management systems 
B)  Continuous improvement systems 
C)  Essentials quality indicators 
D)  All of these

Question 18

Which of the following is not regarded as an instrument?

Accepted Answer

A)  Automated analyzer 
B)  Pipette 
C)  Washer 
D)  Cuvette 
A)  Automated analyzer 
B)  Pipette 
C)  Washer 
D)  Cuvette

Question 19

An action taken to identify and eliminate the cause of a nonconformance is what type of action?

Accepted Answer

A)  Corrective 
B)  Disciplinary 
C)  Preventive 
D)  Remedial 
A)  Corrective 
B)  Disciplinary 
C)  Preventive 
D)  Remedial

Question 20

Copies of regulations and accreditation requirements are examples of:

Accepted Answer

A)  documents. 
B)  forms. 
C)  results. 
D)  none of these. 
A)  documents. 
B)  forms. 
C)  results. 
D)  none of these.

Exam 25: Quality Management

Which of the following statements concerning equipment is true?

A standard operating procedure (SOP) is:

All of the following are transfusion service quality assurance indicators used to monitor patient care except:

Which statement concerning compliance programs is false?

Which of the following might lead to unacceptable quality control results?

Testing all activities in a new process to ensure that the process will work in the live environment is a function of:

An action taken to reduce or eliminate the potential for a nonconformance is what type of action?

Conformance costs may include:

Why might a laboratory adopt an individualized quality control plan (IQCP)?

The use of different colored sera for blood bank reagents is an example of:

Ensuring that the implemented changes are sustained occurs at what stage of the DMAIC process?

Which of these does NOT describe a flowchart?

The cost incurred with customer product recalls is an example of what type of cost?

Employee training takes place:

The cost incurred for proficiency testing and periodic licensure or accreditation inspections is what type of cost?

An outcomes of performing procedures and testing is called a:

Both the blood bank and the entire medical laboratory use which of the following?

Which of the following is not regarded as an instrument?

An action taken to identify and eliminate the cause of a nonconformance is what type of action?

Copies of regulations and accreditation requirements are examples of:

Red Blood Cells and Platelet Preservation: Historical Perspectives and Current Trends

Basic Genetics

Fundamentals of Immunology

Concepts in Molecular Biology

The Antiglobulin Test

The Abo Blood Group System

The Rh Blood Group System

Blood Group Terminology and Common Blood Groups

Uncommon Blood Groups

Detection and Identification of Antibodies

Pre-Transfusion Testing

Blood Bank Technologies and Automation

Donor Selection

Transfusion-Transmitted Diseases

Component Preparation

Transfusion Therapy

Adverse Effects of Blood Transfusion

Apheresis

Cellular Therapy in the Transplant Setting

Hemolytic Disease of the Fetus and Newborn

Autoimmune Hemolytic Anemias

Tissue Banking As Part of the Transfusion Service

The Hla System

Relationship Testing

Patient Blood Management

Transfusion Safety and Federal Regulatory Requirements

Laboratory Information Systems in the Blood Bank

Medicolegal and Ethical Aspects of Providing Blood Collection and Transfusion Services

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