Question 1

52, Using the DOE tool occurs at what stage of the DMAIC process?

Accepted Answer

A)  Analyze 
B)  Control 
C)  Define 
D)  Improve 
A)  Analyze 
B)  Control 
C)  Define 
D)  Improve D

Question 2

Process improvement teams address all of the following issues except:

Accepted Answer

A)  becoming "team players." 
B)  quality and reliability of service. 
C)  filing a grievance. 
D)  interdepartmental communication. 
A)  becoming "team players." 
B)  quality and reliability of service. 
C)  filing a grievance. 
D)  interdepartmental communication. C

Question 3

Which of the following statements is true?

Accepted Answer

A)  Remedial action occurs over time. 
B)  Remedial action does not uncover the real cause of the nonconformance. 
C)  Remedial action does not require further investigation. 
D)  All of these are true. 
A)  Remedial action occurs over time. 
B)  Remedial action does not uncover the real cause of the nonconformance. 
C)  Remedial action does not require further investigation. 
D)  All of these are true. B

Question 4

The cost incurred for calibration materials and reagents is an example of what type of cost?

Accepted Answer

A)  Internal evaluation costs 
B)  External evaluation costs 
C)  Internal failure costs 
D)  External failure costs 
A)  Internal evaluation costs 
B)  External evaluation costs 
C)  Internal failure costs 
D)  External failure costs

Question 5

When a new shipment of reagents is received, what measure is taken to determine equivalency?

Accepted Answer

A)  Lot-to-lot testing of new and old lot numbers of reagent 
B)  Work-flow reorientation 
C)  Daily quality control 
D)  Calibration 
A)  Lot-to-lot testing of new and old lot numbers of reagent 
B)  Work-flow reorientation 
C)  Daily quality control 
D)  Calibration

Question 6

The process of define, measure, analyze, improve, and control (DMAIC) is known as which process?

Accepted Answer

A)  IOS System 
B)  FQM System 
C)  LEAN 
D)  Six Sigma 
A)  IOS System 
B)  FQM System 
C)  LEAN 
D)  Six Sigma

Question 7

Quality assessment monitors include reviews of all of these EXCEPT:

Accepted Answer

A)  Corrected report communications. 
B)  Personnel competency records. 
C)  Turnaround time reports. 
D)  Vendor selection process. 
A)  Corrected report communications. 
B)  Personnel competency records. 
C)  Turnaround time reports. 
D)  Vendor selection process.

Question 8

As part of postemployment departmental training, a medical technologist was given 10 known blood samples to analyze for ABO specificity. This is referred to as:

Accepted Answer

A)  recertification. 
B)  a competence assessment. 
C)  education. 
D)  a proficiency test. 
A)  recertification. 
B)  a competence assessment. 
C)  education. 
D)  a proficiency test.

Question 9

Which of the following relationships is NOT considered a quality essential of an organization?

Accepted Answer

A)  Blood bank personnel links to their families 
B)  Blood bank's link to the laboratory 
C)  Blood bank's link to the hospital. 
D)  Blood bank links to the hospital's quality function 
A)  Blood bank personnel links to their families 
B)  Blood bank's link to the laboratory 
C)  Blood bank's link to the hospital. 
D)  Blood bank links to the hospital's quality function

Question 10

Which continuous improvement cycle component ensures the finished product has met required specifications?

Accepted Answer

A)  Improve 
B)  Assess 
C)  Implement 
D)  Plan 
A)  Improve 
B)  Assess 
C)  Implement 
D)  Plan

Question 11

Blood collected in a red-top tube and a lavender tube was sent through a tube system to the STAT laboratory. The blood specimens were not labeled with any type of patient identification. The medical technologist called the emergency room (ER) to notify them of the problem. The ER nurse stated she wanted the tubes sent back to the ER and that she would label them. The stat laboratory technologist related the laboratory's policy on unlabeled specimens, saying that they would be discarded. At that point the disgruntled nurse said she would write up a(n) for the laboratory's refusal to analyze blood on an emergency patient.

Accepted Answer

A)  employee evaluation 
B)  incident report 
C)  patient report 
D)  flow chart 
A)  employee evaluation 
B)  incident report 
C)  patient report 
D)  flow chart

Question 12

Which of the following is NOT an internal customer for the transfusion service?

Accepted Answer

A)  Nurse administering blood products 
B)  Patient receiving blood products 
C)  Nursing assistant transporting blood products 
D)  Physician ordering blood products 
A)  Nurse administering blood products 
B)  Patient receiving blood products 
C)  Nursing assistant transporting blood products 
D)  Physician ordering blood products

Question 13

Which of these costs is a cost of poor quality (COPQ)?

Accepted Answer

A)  Appraisal costs 
B)  Conformance costs 
C)  Nonconformance costs 
D)  Prevention costs 
A)  Appraisal costs 
B)  Conformance costs 
C)  Nonconformance costs 
D)  Prevention costs

Question 14

Which of these should be evaluated during a risk assessment?

Accepted Answer

A)  Airflow/ventilation 
B)  Competency of testing personnel 
C)  Equipment functioning 
D)  All of these 
A)  Airflow/ventilation 
B)  Competency of testing personnel 
C)  Equipment functioning 
D)  All of these

Question 15

Which of the following is an example of an external customer?

Accepted Answer

A)  A night-shift medical technologist 
B)  A blood donor 
C)  An intravenous nurse 
D)  Housekeeping employee 
A)  A night-shift medical technologist 
B)  A blood donor 
C)  An intravenous nurse 
D)  Housekeeping employee

Question 16

An error has occurred during a test procedure, which was found to be caused by the technologist using a copy of the procedure that was being used at the time of her training. What should be put in place to ensure this type of mistake is not made again.

Accepted Answer

A)  Corrective disciplinary action 
B)  Document control process 
C)  Instrument validation 
D)  Quality control checks 
A)  Corrective disciplinary action 
B)  Document control process 
C)  Instrument validation 
D)  Quality control checks

Question 17

Daily testing the reactivity of blood typing reagents is considered which function of quality?

Accepted Answer

A)  Quality assurance 
B)  Quality control 
C)  Quality improvement 
D)  Quality management 
A)  Quality assurance 
B)  Quality control 
C)  Quality improvement 
D)  Quality management

Question 18

Which of these is part of process control?

Accepted Answer

A)  Performing routine QC of test methods and reagents 
B)  Performing proficiency testing and personnel competency checks 
C)  Using a manual or automated action to prevent the occurrence of errors 
D)  All of these. 
A)  Performing routine QC of test methods and reagents 
B)  Performing proficiency testing and personnel competency checks 
C)  Using a manual or automated action to prevent the occurrence of errors 
D)  All of these.

Question 19

Examples of documents include:

Accepted Answer

A)  written policies, procedures and instructions. 
B)  process flowcharts and forms. 
C)  manufacturers' package inserts and operator manuals. 
D)  all of these. 
A)  written policies, procedures and instructions. 
B)  process flowcharts and forms. 
C)  manufacturers' package inserts and operator manuals. 
D)  all of these.

Question 20

What phase is synonymous with "quality management?"

Accepted Answer

A)  Good manufacturing practice 
B)  Organization-wide quality assurance 
C)  Process improvement team 
D)  Quality control 
A)  Good manufacturing practice 
B)  Organization-wide quality assurance 
C)  Process improvement team 
D)  Quality control

Exam 25: Quality Management

52, Using the DOE tool occurs at what stage of the DMAIC process?

Process improvement teams address all of the following issues except:

Which of the following statements is true?

The cost incurred for calibration materials and reagents is an example of what type of cost?

When a new shipment of reagents is received, what measure is taken to determine equivalency?

The process of define, measure, analyze, improve, and control (DMAIC) is known as which process?

Quality assessment monitors include reviews of all of these EXCEPT:

As part of postemployment departmental training, a medical technologist was given 10 known blood samples to analyze for ABO specificity. This is referred to as:

Which of the following relationships is NOT considered a quality essential of an organization?

Which continuous improvement cycle component ensures the finished product has met required specifications?

Which of the following is NOT an internal customer for the transfusion service?

Which of these costs is a cost of poor quality (COPQ)?

Which of these should be evaluated during a risk assessment?

Which of the following is an example of an external customer?

An error has occurred during a test procedure, which was found to be caused by the technologist using a copy of the procedure that was being used at the time of her training. What should be put in place to ensure this type of mistake is not made again.

Daily testing the reactivity of blood typing reagents is considered which function of quality?

Which of these is part of process control?

Examples of documents include:

What phase is synonymous with "quality management?"

Red Blood Cells and Platelet Preservation: Historical Perspectives and Current Trends

Basic Genetics

Fundamentals of Immunology

Concepts in Molecular Biology

The Antiglobulin Test

The Abo Blood Group System

The Rh Blood Group System

Blood Group Terminology and Common Blood Groups

Uncommon Blood Groups

Detection and Identification of Antibodies

Pre-Transfusion Testing

Blood Bank Technologies and Automation

Donor Selection

Transfusion-Transmitted Diseases

Component Preparation

Transfusion Therapy

Adverse Effects of Blood Transfusion

Apheresis

Cellular Therapy in the Transplant Setting

Hemolytic Disease of the Fetus and Newborn

Autoimmune Hemolytic Anemias

Tissue Banking As Part of the Transfusion Service

The Hla System

Relationship Testing

Patient Blood Management

Transfusion Safety and Federal Regulatory Requirements

Laboratory Information Systems in the Blood Bank

Medicolegal and Ethical Aspects of Providing Blood Collection and Transfusion Services

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