Question 1

On average how much will a medical practice generally receive if the provider charges $100 for services and the patient pays with a credit card?

Accepted Answer

A)  $100 
B)  $95-$99 
C)  $90-$94 
D)  $86-$89 
E)  $82-$85 
A)  $100 
B)  $95-$99 
C)  $90-$94 
D)  $86-$89 
E)  $82-$85

Question 2

A(n) ________, or encounter form, includes the charges for services rendered on that day, a request for payment or insurance copayment, and all the information for submitting an insurance claim.

Accepted Answer

The answer of A(n) ________, or encounter form, includes the...

Question 3

A federal Truth in Lending Statement, which is a written description of the agreed terms of payment, is also called a(n) ________ statement.

Accepted Answer

The answer of A federal Truth in Lending Statement, which...

Question 4

The process of classifying and reviewing past-due accounts from the first date of billing is a(n) ____.

Accepted Answer

A)  invoice 
B)  age analysis 
C)  statement 
D)  superbill 
E)  collection letter. 
A)  invoice 
B)  age analysis 
C)  statement 
D)  superbill 
E)  collection letter.

Question 5

At the beginning of each day, if you are using a pegboard system, what is the first thing you should put on the pegboard?

Accepted Answer

A)  Superbill 
B)  Checks 
C)  Daily log sheet 
D)  Receipts 
E)  Patient ledger cards 
A)  Superbill 
B)  Checks 
C)  Daily log sheet 
D)  Receipts 
E)  Patient ledger cards

Question 6

Which of the following is also called Public Law 95-109?

Accepted Answer

A)  Fair Debt Collection Practices Act 
B)  Truth in Lending Act 
C)  Equal Credit Opportunity Act 
D)  Fair Credit Reporting Act 
E)  Telephone Consumer Protection Act 
A)  Fair Debt Collection Practices Act 
B)  Truth in Lending Act 
C)  Equal Credit Opportunity Act 
D)  Fair Credit Reporting Act 
E)  Telephone Consumer Protection Act

Question 7

A third-party endorsement is also known as a ____.

Accepted Answer

A)  restrictive endorsement 
B)  qualified endorsement 
C)  blank endorsement 
D)  mechanical endorsement 
E)  special endorsement 
A)  restrictive endorsement 
B)  qualified endorsement 
C)  blank endorsement 
D)  mechanical endorsement 
E)  special endorsement

Question 8

Which of the following is appropriate when placing an initial call to a patient about collections?

Accepted Answer

A)  Call the patient at work 
B)  Assume that the patient forgot to pay or was temporarily unable to pay 
C)  Ask the patient why the bill has not been paid 
D)  Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency 
E)  Make the initial call if payment has not been received after 15 days 
A)  Call the patient at work 
B)  Assume that the patient forgot to pay or was temporarily unable to pay 
C)  Ask the patient why the bill has not been paid 
D)  Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency 
E)  Make the initial call if payment has not been received after 15 days

Question 9

Which of the following should be a factor when you select an outside collection agency?

Accepted Answer

A)  Select an agency that will use harsh collection practices 
B)  Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay 
C)  Encourage the agency to sue the patient 
D)  Permit the agency to handle all cases, regardless of special considerations 
E)  Continue to ask the patient for payment even though the collection agency is working on the account 
A)  Select an agency that will use harsh collection practices 
B)  Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay 
C)  Encourage the agency to sue the patient 
D)  Permit the agency to handle all cases, regardless of special considerations 
E)  Continue to ask the patient for payment even though the collection agency is working on the account

Question 10

An initial letter of inquiry is generally sent when an account is ____ days past due.

Accepted Answer

A)  15 
B)  30 
C)  60 
D)  90 
E)  120 
A)  15 
B)  30 
C)  60 
D)  90 
E)  120

Question 11

One of the most common or numerous disbursements is payment for ____.

Accepted Answer

A)  equipment 
B)  rent 
C)  office supplies 
D)  utilities 
E)  dues 
A)  equipment 
B)  rent 
C)  office supplies 
D)  utilities 
E)  dues

Question 12

Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?

Accepted Answer

A)  Fair Debt Collection Practices Act 
B)  Truth in Lending Act 
C)  Equal Credit Opportunity Act 
D)  Fair Credit Reporting Act 
E)  Telephone Consumer Protection Act 
A)  Fair Debt Collection Practices Act 
B)  Truth in Lending Act 
C)  Equal Credit Opportunity Act 
D)  Fair Credit Reporting Act 
E)  Telephone Consumer Protection Act

Question 13

A written-contract account is ____.

Accepted Answer

A)  one that is open to charges made occasionally 
B)  an account with only one charge 
C)  one in which the practitioner and patient sign an agreement for payment installments 
D)  the total of the outstanding balance on the patient ledger cards 
E)  one in which the practitioner is requested by the courts to examine a specific patient 
A)  one that is open to charges made occasionally 
B)  an account with only one charge 
C)  one in which the practitioner and patient sign an agreement for payment installments 
D)  the total of the outstanding balance on the patient ledger cards 
E)  one in which the practitioner is requested by the courts to examine a specific patient

Question 14

A practitioner may use a ____ check when he wants to withdraw money from the bank account but forgot his checkbook.

Accepted Answer

A)  traveler's 
B)  voucher 
C)  limited 
D)  certified 
E)  counter 
A)  traveler's 
B)  voucher 
C)  limited 
D)  certified 
E)  counter

Question 15

The process of communicating the income and expenses of a business and its financial health is known as ____.

Accepted Answer

A)  bookkeeping 
B)  journalizing 
C)  accounting 
D)  reconciliation 
E)  endorsement 
A)  bookkeeping 
B)  journalizing 
C)  accounting 
D)  reconciliation 
E)  endorsement

Question 16

A written agreement of the terms of payment between the patient and the practitioner is a(n) ____.

Accepted Answer

A)  credit statement 
B)  disclosure statement 
C)  superbill 
D)  statement of account 
E)  accounts receivable statement 
A)  credit statement 
B)  disclosure statement 
C)  superbill 
D)  statement of account 
E)  accounts receivable statement

Question 17

Elena is a pregnant 16-year-old patient whose parents are divorced. She has legally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for payment for Elena's treatment?

Accepted Answer

A)  Elena 
B)  Alan 
C)  Elena's mother 
D)  Elena's father 
E)  Alan's parents 
A)  Elena 
B)  Alan 
C)  Elena's mother 
D)  Elena's father 
E)  Alan's parents

Question 18

Which of the following information should be included on a statement?

Accepted Answer

A)  The patient's income 
B)  The balance from the previous month and an itemized list of charges 
C)  The patient's credit card information 
D)  The patient's occupation and place of employment 
E)  The physician's credentials 
A)  The patient's income 
B)  The balance from the previous month and an itemized list of charges 
C)  The patient's credit card information 
D)  The patient's occupation and place of employment 
E)  The physician's credentials

Question 19

The process of classifying and reviewing past-due accounts by age from the first date of billing is called ________.

Accepted Answer

The answer of The process of classifying and reviewing past-due...

Question 20

Most medical offices collect ________ from patients who belong to managed care organizations at the time of the office visit.

Accepted Answer

The answer of Most medical offices collect ________ from patients...

Exam 20: Patient Collections and Financial Management

On average how much will a medical practice generally receive if the provider charges $100 for services and the patient pays with a credit card?

A(n) ________, or encounter form, includes the charges for services rendered on that day, a request for payment or insurance copayment, and all the information for submitting an insurance claim.

A federal Truth in Lending Statement, which is a written description of the agreed terms of payment, is also called a(n) ________ statement.

The process of classifying and reviewing past-due accounts from the first date of billing is a(n) ____.

At the beginning of each day, if you are using a pegboard system, what is the first thing you should put on the pegboard?

Which of the following is also called Public Law 95-109?

A third-party endorsement is also known as a ____.

Which of the following is appropriate when placing an initial call to a patient about collections?

Which of the following should be a factor when you select an outside collection agency?

An initial letter of inquiry is generally sent when an account is ____ days past due.

One of the most common or numerous disbursements is payment for ____.

Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?

A written-contract account is ____.

A practitioner may use a ____ check when he wants to withdraw money from the bank account but forgot his checkbook.

The process of communicating the income and expenses of a business and its financial health is known as ____.

A written agreement of the terms of payment between the patient and the practitioner is a(n) ____.

Which of the following information should be included on a statement?

The process of classifying and reviewing past-due accounts by age from the first date of billing is called ________.

Most medical offices collect ________ from patients who belong to managed care organizations at the time of the office visit.

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Infection Control Fundamentals

Safety and Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Communication

Medical Records and Documentation

Electronic Health Records

Managing Medical Records

Telephone Techniques

Patient Education

Schedule Management

Insurance Billing

Diagnostic Coding

Procedure Coding

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive Systems

The Digestive System

The Endocrine System

Special Senses

Infection Control Practices

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Exam

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting in Eye and Ear Care

Assisting in Minor Surgery

Orientation to the Lab

Microbiology and Disease

Processing and Testing Urine and Stool Samples

Collecting, Processing, and Testing Blood Specimens

Electrocardiography and Pulmonary Function Testing

Diagnostic Imaging

Principles of Pharmacology

Math and Dosage Calculations

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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