Exam 3: Professionalism and Success

When a medical assistant speaks or acts on the behalf of the patient in certain circumstances, the medical assistant is acting as a ________________.

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?

Using ­­­­____________ skills will help the medical assistant reduce stress and accomplish more during the hours of a workday.

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being ________.

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

Two aspects of being organized are ____.

Which of the following is not one of the stages that lead to burnout?

To accomplish several tasks in the most efficient manner, you should first ________ the tasks.

People who are the highest achievers both personally and professionally are generally those who use ________ management techniques routinely.

A medical assistant demonstrates ________ when deciding that an unscheduled patient, with chest pain, should see the provider before a scheduled patient.

When Caitlin arrives at the clinic to begin her shift as administrative medical assistant, the phone is ringing, a coworker comes over with a question about a patient, the provider wants her to check on lab results for another patient, and a patient is standing at the desk in the reception area waiting to be helped. What is the first thing Caitlin should do?

Which of the following is not a technique for maintaining professional boundaries with a patient?

When a patient has a stroke in the provider's reception area, it is essential for the medical assistant to first ____.

Brent is attempting to interview a woman who came to the clinic because she is having pains in her side. He is trying to find out the type and level of pain she is experiencing, but every time he asks her a question, her husband answers for her. She has not spoken a single word to Brent during the entire interview. Brent is becoming a little annoyed, but he smiles and carries out the interview as best he can. He treats both the woman and her husband with great respect. Which professional behavior is Brent displaying?

Another term for critical thinking is ________.

Which of the following is a typical result of teamwork in a healthcare facility?

Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?

Which of the following is not recommended for maintaining a professional appearance?