Exam 3: Professionalism and Success

Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, but Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of ____.

When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?

Soft skills are difficult to observe and evaluate because they reflect a person's ____.

The minimum proficiencies necessary to do a job are known as ____.

Understanding gained through study and experience is called ________.

If you show ________, other people feel you know what you are doing, which puts them at ease.

Which of the following is not an example of a hard skill?

Kaleb is instructing a patient on how to care for the cast on her right arm. When he asks the patient if she has any questions, she says, "I work at an aquarium. I can avoid submerging the cast in water, but I cannot avoid water splashes entirely. Will there be any bad effects if I keep the entire cast covered with plastic all day, every day?" Kaleb does not know the answer, so he asks her to wait while he finds out the answer. She tells him not to bother, but he insists on finding the answer for her. Kaleb's behavior shows ____.

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

A personal qualification of being an effective and productive medical assistant is to ____.

You will experience ongoing assessment of your professional behaviors in all of the following environments except ____.

After listening to Hailey, a new employee, discussing a past due account with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?

The need for ____ occurs when a provider's schedule changes to include evening and weekend hours in order to service more patients.

The ability to learn, retain, and process information is ________.

Which of the following are key strategies for ensuring your success as a medical assistant?

Adhering to the appropriate code of law and ethics and being honest and trustworthy are characteristics of a person who has ________.

The first step in the problem-solving process is to ____.

The first impression the medical assistant will make on patients, coworkers, and providers is their _________.

Which of the following actions is most likely to help a person reduce stress?