Question 1

The specific technical and operational proficiencies needed to perform a job in a specific profession are known as ________ skills.

Accepted Answer

The answer of The specific technical and operational proficiencies needed...

Question 2

Maintaining professional _________ means treating patients as clients, without becoming involved in issues unrelated to their healthcare.

Accepted Answer

The answer of Maintaining professional _________ means treating patients as...

Question 3

Which of the following involves careful listening, observing, speaking, and writing?

Accepted Answer

A)  Professional judgment 
B)  Critical thinking skills 
C)  Empathy 
D)  Communication skills 
E)  Persistence 
A)  Professional judgment 
B)  Critical thinking skills 
C)  Empathy 
D)  Communication skills 
E)  Persistence

Question 4

An example of a behavior that reflects integrity in a medical assistant is ____.

Accepted Answer

A)  wearing the proper clothing 
B)  always having a positive outlook 
C)  being honest 
D)  complying with OSHA 
E)  showing self-confidence 
A)  wearing the proper clothing 
B)  always having a positive outlook 
C)  being honest 
D)  complying with OSHA 
E)  showing self-confidence

Question 5

Which of the following statements describes knowledge?

Accepted Answer

A)  Memorizing the steps in a procedure 
B)  Understanding what a patient feels without having the experience yourself 
C)  Observing professional boundaries 
D)  Ability to learn, retain, and process information 
E)  Understanding the "why" of what you are doing 
A)  Memorizing the steps in a procedure 
B)  Understanding what a patient feels without having the experience yourself 
C)  Observing professional boundaries 
D)  Ability to learn, retain, and process information 
E)  Understanding the "why" of what you are doing

Question 6

The end result of prolonged periods of stress without relief is often ________.

Accepted Answer

The answer of The end result of prolonged periods of...

Question 7

Tracy works in the billing and coding department of a busy outpatient clinic. She receives a phone call from an irate patient who claims he was overcharged by $246.73 for a recent procedure. Tracy could not immediately find the patient's record, so she followed the problem-solving steps and implemented what she considered to be the best solution: tell the patient that she would look into it and call the patient back. The patient becomes even angrier, saying that he "will not stand for being put off like that." What should Tracy do now?

Accepted Answer

A)  Tell the patient she cannot help him and hang up the phone. 
B)  Place the patient on hold for 30 minutes while she looks up the records. 
C)  Repeat the steps of the problem-solving process to find another solution. 
D)  Report to her supervisor that a patient is verbally abusing her. 
E)  Tell the patient she will adjust his account because "the patient is always right." 
A)  Tell the patient she cannot help him and hang up the phone. 
B)  Place the patient on hold for 30 minutes while she looks up the records. 
C)  Repeat the steps of the problem-solving process to find another solution. 
D)  Report to her supervisor that a patient is verbally abusing her. 
E)  Tell the patient she will adjust his account because "the patient is always right."

Question 8

Being on time for work every day is the professional behavior of ________.

Accepted Answer

The answer of Being on time for work every day...

Question 9

Wearing an approved uniform that is clean and pressed is part of maintaining a(n) ________ appearance.

Accepted Answer

The answer of Wearing an approved uniform that is clean...

Question 10

As a medical assisting professional, your attitude ____.

Accepted Answer

A)  should be true to your own feelings 
B)  allows you to learn from criticism 
C)  can be different with coworkers than with patients 
D)  does not matter as long as you are positive 
E)  should become aggressive when necessary 
A)  should be true to your own feelings 
B)  allows you to learn from criticism 
C)  can be different with coworkers than with patients 
D)  does not matter as long as you are positive 
E)  should become aggressive when necessary

Question 11

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.

Accepted Answer

A)  knowledge 
B)  self-confidence 
C)  growth 
D)  critical thinking 
E)  professionalism 
A)  knowledge 
B)  self-confidence 
C)  growth 
D)  critical thinking 
E)  professionalism

Question 12

Knowing what you know and what you don't know is part of being ____.

Accepted Answer

A)  persistent 
B)  judgmental 
C)  punctual 
D)  organized 
E)  self-confident 
A)  persistent 
B)  judgmental 
C)  punctual 
D)  organized 
E)  self-confident

Question 13

When a medical assistant working with a terminally ill patient tries to understand how the patient feels about his or her experience without ever going through that type of experience, the medical assistant is showing _________ toward the patient.

Accepted Answer

A)  cultural awareness 
B)  empathy 
C)  sympathy 
D)  kindness 
E)  comprehension 
A)  cultural awareness 
B)  empathy 
C)  sympathy 
D)  kindness 
E)  comprehension

Question 14

Employers look for employees whose professional behaviors produce a good ________ ethic.

Accepted Answer

The answer of Employers look for employees whose professional behaviors...

Question 15

Other words for ________ include perseverance and tenacity.

Accepted Answer

The answer of Other words for ________ include perseverance and...

Question 16

What is the term for the ability to identify with and understand another person's feelings?

Accepted Answer

A)  Empathy 
B)  Commiseration 
C)  Sympathy 
D)  Experience 
E)  Rationalization 
A)  Empathy 
B)  Commiseration 
C)  Sympathy 
D)  Experience 
E)  Rationalization

Question 17

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

Accepted Answer

The answer of Showing concern and appropriate attention for a...

Question 18

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Accepted Answer

The answer of The variety of human social structures, belief...

Question 19

Personal qualifications or behaviors that enhance an individual's job performance are known as ___________.

Accepted Answer

The answer of Personal qualifications or behaviors that enhance an...

Question 20

Which of the following is not considered part of team dynamics?

Accepted Answer

A)  Taking credit for individual successes 
B)  Assisting each other on a daily basis 
C)  Avoiding interpersonal conflict with other team members 
D)  Performing extra responsibilities without complaining 
E)  Being considerate of all team members' responsibilities 
A)  Taking credit for individual successes 
B)  Assisting each other on a daily basis 
C)  Avoiding interpersonal conflict with other team members 
D)  Performing extra responsibilities without complaining 
E)  Being considerate of all team members' responsibilities

Exam 3: Professionalism and Success

The specific technical and operational proficiencies needed to perform a job in a specific profession are known as ________ skills.

Maintaining professional _________ means treating patients as clients, without becoming involved in issues unrelated to their healthcare.

Which of the following involves careful listening, observing, speaking, and writing?

An example of a behavior that reflects integrity in a medical assistant is ____.

Which of the following statements describes knowledge?

The end result of prolonged periods of stress without relief is often ________.

Being on time for work every day is the professional behavior of ________.

Wearing an approved uniform that is clean and pressed is part of maintaining a(n) ________ appearance.

As a medical assisting professional, your attitude ____.

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.

Knowing what you know and what you don't know is part of being ____.

When a medical assistant working with a terminally ill patient tries to understand how the patient feels about his or her experience without ever going through that type of experience, the medical assistant is showing _________ toward the patient.

Employers look for employees whose professional behaviors produce a good ________ ethic.

Other words for ________ include perseverance and tenacity.

What is the term for the ability to identify with and understand another person's feelings?

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Personal qualifications or behaviors that enhance an individual's job performance are known as ___________.

Which of the following is not considered part of team dynamics?

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Interpersonal Communication

Legal and Ethical Issues

Infection Control Fundamentals

Safety and Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Communication

Medical Records and Documentation

Electronic Health Records

Managing Medical Records

Telephone Techniques

Patient Education

Schedule Management

Insurance Billing

Diagnostic Coding

Procedure Coding

Patient Collections and Financial Management

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive Systems

The Digestive System

The Endocrine System

Special Senses

Infection Control Practices

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Exam

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting in Eye and Ear Care

Assisting in Minor Surgery

Orientation to the Lab

Microbiology and Disease

Processing and Testing Urine and Stool Samples

Collecting, Processing, and Testing Blood Specimens

Electrocardiography and Pulmonary Function Testing

Diagnostic Imaging

Principles of Pharmacology

Math and Dosage Calculations

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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