Exam 7: Safety and Patient Reception

Bill is looking over the documents the patient handed him and notices that the Social Security number on the documents is not the same as the number the office has on file for this patient. When Bill asks about it, the patient states that the office has always had his Social Security number wrong, and he has given up trying to get it fixed. He claims that the Social Security number on the documents is his correct number. What should Bill do?

A teletype (TTY) device, also known as a(n) _________ device for the deaf (TDD), is a specially designed telephone that helps hearing-impaired patients communicate with a medical office through a relay service.

Warm colors include hot pink, red, and ____.

Which of the following would you include when establishing a medical office in a culturally diverse area?

Patients in a medical practice are usually a diverse group of people. To make patients feel comfortable, the reception area should reflect aspects of their ________ backgrounds whenever possible.

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

The appropriate way to handle patients who smoke is to ____.

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ____ people.

The purpose of piping music into a reception area is to ____.

One reason elderly patients may face discrimination is that ____.

Which type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?

Which of the following is not a symptom of carpal tunnel syndrome?

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

Items smaller than a golf ball in a medical office reception area are ____.

The ________ Act of 1965 guarantees protection against abuse, neglect, and exploitation of the elderly.

The most appropriate way for a highly contagious patient to be seen in a medical office is to ____.

Coffee tables or low tables with sharp edges are ____.

An example of an appropriate specialty item in a medical office is a ____.

When working at a computer, position your chair so that your lower legs are ____.

A good rule of thumb for the placement of furniture is to allow ____ square feet of space per person.