Question 1

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

Accepted Answer

A)  In the middle of the room 
B)  In rows 
C)  Against the walls 
D)  In a circle 
E)  In a random pattern 
A)  In the middle of the room 
B)  In rows 
C)  Against the walls 
D)  In a circle 
E)  In a random pattern

Question 2

The major disadvantage of having live plants in a reception area is that they ____.

Accepted Answer

A)  require someone in the office to know how to grow plants 
B)  must be watered periodically 
C)  may cause allergies or be poisonous if eaten by small children 
D)  take up space and can spill 
E)  release harmful toxins into the environment 
A)  require someone in the office to know how to grow plants 
B)  must be watered periodically 
C)  may cause allergies or be poisonous if eaten by small children 
D)  take up space and can spill 
E)  release harmful toxins into the environment

Question 3

The single most important factor that affects a patient's perception of a physician's office is ____.

Accepted Answer

A)  the décor 
B)  the temperature 
C)  cleanliness 
D)  the lighting 
E)  the furniture 
A)  the décor 
B)  the temperature 
C)  cleanliness 
D)  the lighting 
E)  the furniture

Question 4

A disadvantage of extremely bright light is that it ____.

Accepted Answer

A)  conveys a sense of a lack of caring 
B)  makes reading impossible 
C)  creates a glare 
D)  causes patients to trip over hard-to-see items 
E)  makes patients feel sleepy or sluggish 
A)  conveys a sense of a lack of caring 
B)  makes reading impossible 
C)  creates a glare 
D)  causes patients to trip over hard-to-see items 
E)  makes patients feel sleepy or sluggish

Question 5

How long before the office opens should the person opening the office arrive?

Accepted Answer

A)  10 minutes 
B)  15 minutes 
C)  20 minutes 
D)  30 minutes 
E)  45 minutes 
A)  10 minutes 
B)  15 minutes 
C)  20 minutes 
D)  30 minutes 
E)  45 minutes

Question 6

Mr. Philips, a new patient, arrives for his appointment and has his service dog with him. Because he needs your assistance in completing the required forms due to blindness, he is said to have ________ needs.

Accepted Answer

The answer of Mr. Philips, a new patient, arrives for...

Question 7

Shalysse is scheduled to open the medical office this morning. The clinic opens at 8 AM, so she arrives at 7:25 to open the office. As she is walking from her car to the building, she hears footsteps behind her and turns around, but no one is there. She continues to walk toward the building, but hears the noise again. Again, no one is there when she turns around. What should Shalysse do?

Accepted Answer

A)  Turn around and yell for whoever is stalking her to stop it 
B)  Notify the facility's security 
C)  Continue walking toward the building as if she had not heard anything 
D)  Run to the building as quickly as possible 
E)  Hide in the nearest bushes or doorway 
A)  Turn around and yell for whoever is stalking her to stop it 
B)  Notify the facility's security 
C)  Continue walking toward the building as if she had not heard anything 
D)  Run to the building as quickly as possible 
E)  Hide in the nearest bushes or doorway

Question 8

A primary advantage of placing illuminated red EXIT signs above doorways is that they ____.

Accepted Answer

A)  provide a delivery entrance for supplies 
B)  have a backup power system and remain lit in a power outage 
C)  set of an alarm when the door is opened 
D)  provide a security entrance and exit only 
E)  add a splash of color to the office décor 
A)  provide a delivery entrance for supplies 
B)  have a backup power system and remain lit in a power outage 
C)  set of an alarm when the door is opened 
D)  provide a security entrance and exit only 
E)  add a splash of color to the office décor

Question 9

When a fairly bright light is used in medical offices, it ____.

Accepted Answer

A)  allows patients to see their surroundings 
B)  can be hazardous because patients may trip or bump into hard-to-see items 
C)  is too bright to facilitate reading 
D)  can be harsh on patient's eyes 
E)  helps avoid glare when patients fill out forms 
A)  allows patients to see their surroundings 
B)  can be hazardous because patients may trip or bump into hard-to-see items 
C)  is too bright to facilitate reading 
D)  can be harsh on patient's eyes 
E)  helps avoid glare when patients fill out forms

Question 10

Which of these guidelines should you follow when selecting magazines for a medical office?

Accepted Answer

A)  Place the physician's medical journals in the reception area 
B)  Subscribe to several magazines on one topic 
C)  Select magazines specific to one age group 
D)  Ask patients for feedback on their interests 
E)  Keep back issues for at least 12 months 
A)  Place the physician's medical journals in the reception area 
B)  Subscribe to several magazines on one topic 
C)  Select magazines specific to one age group 
D)  Ask patients for feedback on their interests 
E)  Keep back issues for at least 12 months

Question 11

Appropriate music choices for general-practice medical offices are ____.

Accepted Answer

A)  country and gospel 
B)  classical, light jazz, and soft rock 
C)  folk and heavy jazz 
D)  heavy metal 
E)  Heavy rock and rap 
A)  country and gospel 
B)  classical, light jazz, and soft rock 
C)  folk and heavy jazz 
D)  heavy metal 
E)  Heavy rock and rap

Question 12

According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?

Accepted Answer

A)  Upright or in-line with the torso 
B)  Facing slightly to the left 
C)  Bent down at a 12-degree angle 
D)  Tilted slightly back 
E)  Facing slightly to the right 
A)  Upright or in-line with the torso 
B)  Facing slightly to the left 
C)  Bent down at a 12-degree angle 
D)  Tilted slightly back 
E)  Facing slightly to the right

Question 13

The first impression a patient gets of a medical office is of the ____.

Accepted Answer

A)  location of the practice 
B)  reception area 
C)  length of time it takes to drive there 
D)  parking facilities 
E)  cleanliness of the exam rooms 
A)  location of the practice 
B)  reception area 
C)  length of time it takes to drive there 
D)  parking facilities 
E)  cleanliness of the exam rooms

Question 14

Free parking improves office ________, provided an adequate number of parking spaces are available.

Accepted Answer

The answer of Free parking improves office ________, provided an...

Question 15

In which type of practice might you want to increase the temperature setting?

Accepted Answer

A)  Nephrology 
B)  Surgical 
C)  Gastroenterology 
D)  Neurology 
E)  Geriatric 
A)  Nephrology 
B)  Surgical 
C)  Gastroenterology 
D)  Neurology 
E)  Geriatric

Question 16

A disease or condition that can be easily transmitted from one individual to another is called ____.

Accepted Answer

A)  an allergy 
B)  contagious 
C)  resistant 
D)  symptomatic 
E)  subclinical 
A)  an allergy 
B)  contagious 
C)  resistant 
D)  symptomatic 
E)  subclinical

Question 17

Children with ________ diseases should wait in an area away from well children to prevent transmission of illnesses.

Accepted Answer

The answer of Children with ________ diseases should wait in...

Question 18

Which type of fabric creates a formal appearance?

Accepted Answer

A)  Lightweight 
B)  Sheer 
C)  Medium weight 
D)  Heavy weight 
E)  Lacey 
A)  Lightweight 
B)  Sheer 
C)  Medium weight 
D)  Heavy weight 
E)  Lacey

Question 19

What should you consider when choosing the color family for a medical office?

Accepted Answer

A)  The availability of the colors 
B)  The mood you want to create 
C)  The cost 
D)  The ease with which it can be applied 
E)  Your personal preferences 
A)  The availability of the colors 
B)  The mood you want to create 
C)  The cost 
D)  The ease with which it can be applied 
E)  Your personal preferences

Question 20

A pediatric playroom should include ____.

Accepted Answer

A)  a "well" side and a "sick" side for well and sick children 
B)  a television or DVD player on a low shelf that is easily accessible to children 
C)  a wide selection of balls and jumping ropes 
D)  mixing the toys for younger and older children 
E)  dim light to help calm the children 
A)  a "well" side and a "sick" side for well and sick children 
B)  a television or DVD player on a low shelf that is easily accessible to children 
C)  a wide selection of balls and jumping ropes 
D)  mixing the toys for younger and older children 
E)  dim light to help calm the children

Exam 7: Safety and Patient Reception

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

The major disadvantage of having live plants in a reception area is that they ____.

The single most important factor that affects a patient's perception of a physician's office is ____.

A disadvantage of extremely bright light is that it ____.

How long before the office opens should the person opening the office arrive?

Mr. Philips, a new patient, arrives for his appointment and has his service dog with him. Because he needs your assistance in completing the required forms due to blindness, he is said to have ________ needs.

A primary advantage of placing illuminated red EXIT signs above doorways is that they ____.

When a fairly bright light is used in medical offices, it ____.

Which of these guidelines should you follow when selecting magazines for a medical office?

Appropriate music choices for general-practice medical offices are ____.

According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?

The first impression a patient gets of a medical office is of the ____.

Free parking improves office ________, provided an adequate number of parking spaces are available.

In which type of practice might you want to increase the temperature setting?

A disease or condition that can be easily transmitted from one individual to another is called ____.

Children with ________ diseases should wait in an area away from well children to prevent transmission of illnesses.

Which type of fabric creates a formal appearance?

What should you consider when choosing the color family for a medical office?

A pediatric playroom should include ____.

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Infection Control Fundamentals

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Communication

Medical Records and Documentation

Electronic Health Records

Managing Medical Records

Telephone Techniques

Patient Education

Schedule Management

Insurance Billing

Diagnostic Coding

Procedure Coding

Patient Collections and Financial Management

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive Systems

The Digestive System

The Endocrine System

Special Senses

Infection Control Practices

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Exam

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting in Eye and Ear Care

Assisting in Minor Surgery

Orientation to the Lab

Microbiology and Disease

Processing and Testing Urine and Stool Samples

Collecting, Processing, and Testing Blood Specimens

Electrocardiography and Pulmonary Function Testing

Diagnostic Imaging

Principles of Pharmacology

Math and Dosage Calculations

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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