Exam 4: Interpersonal Communication

A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy.

Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________.

Using ________ as a communication technique gives the patient time to think.

In the communication circle, what is the response to the message by the receiver called?

When you attribute your own feelings to another person, you are using the defense mechanism of ________.

Which of the following is an example of passive listening?

It is the responsibility of the ____ to set the stage for positive communication with a patient.

Overemphasizing a trait to make up for a perceived or actual failing is using ________ as a defense mechanism.

Patients often develop ________ mechanisms, or unconscious efforts to protect themselves from anxiety, guilt, and shame.

Which of the needs represented on Maslow's hierarchy of needs chart could cause a person to become ill if these needs are not satisfied?

When the physician explains that Cherise needs surgery, she says, "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of ____.

In Maslow's hierarchy, the most basic needs are the ________ needs.

Unconsciously replacing an unacceptable goal with a more acceptable one is called ________.

When communicating or having interactions with ________, you should utilize the same skills and qualities used to communicate with patients.

What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own?

Sam, a coworker, has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look, but recently, the remarks and the personal nature of the remarks have increased. What action should you take?

Which of the following indicates that a medical assistant may be invading a patient's personal space?

Which of the following are good tips for reducing noise caused by stress?

Positive communication can help develop a harmonious, positive relationship with coworkers. This relationship is also known as ______________.

Anything that distorts the message in any way or interferes with the communication process is called ____.