Exam 4: Interpersonal Communication

According to Maslow's hierarchy of human needs, the ________ needs are met by attention and recognition from others.

Justifying unacceptable behavior is the defense mechanism of ________.

A patient's ________ background has an effect on his or her attitudes toward health and illness.

"Where would you like to begin?" is an example of giving a broad ________.

Caroline and Nichole work together in the busy reception area of an outpatient clinic. It seems to Caroline that Nichole is constantly complaining about something. The patients are rude, the doctors are cranky, the clinic's medical assistant is arrogant…Nichole seems to find something negative to say about everyone. One day in the break room, Nichole says to Caroline, "I don't know how Dr. Noya keeps his job. Do you know what he did yesterday?" Which of the following would be Caroline's best response?

Discussing a topic the patient has no desire to discuss is called ________.

What well-known behaviorist developed the hierarchy of needs model?

The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________communication.

A life stage in which a child is expected to develop the capacity for morale judgment is between _____ and ______ years of age.

When interviewing the patient, a medical assistant makes a comment such as "And then…", which is an example of offering the patient general ________.

The best way to deal with a coworker who is having a bad day is to ____.

The "white-coat syndrome" usually leads to which patient reaction?

Which of the following is an example of negative communication?

Who created the lifespan development model?

Unconsciously returning to more infantile thoughts or behaviors is called ________.

Which of the following is an effective therapeutic communication?

How much personal space do people require in most social situations?