Exam 4: Interpersonal Communication

Interpersonal skills include which of the following?

Which of the following is an example of an ineffective therapeutic communication?

In Maslow's hierarchy, the ________ needs include consistency, security, and shelter.

Individuals who have a fulfilling career and a balanced personal life have usually reached which level of Maslow's hierarchy?

Accepting others and not being biased for or against them is called ____.

Abraham Maslow's model of human behavior is known as the _______________ of needs.

When one patient expresses pain very emotionally, and another patient refuses to admit she has any pain but is grimacing, this may illustrate ____.

Body language is an example of ____.

A medical assistant shows ____ when she acknowledges a patient's wishes without passing judgment.

Devaluing the patient's feelings and giving false hope is the ineffective communication style known as ________.

Misunderstandings or breakdowns in the lines of communication can result in ________ in the workplace.

Which of the following behaviors helps prevent conflict and improve communication among coworkers?

___________ is the world-renowned authority in areas of death and dying who developed the five stages of dying model.

People need to meet their physiological needs in order to establish ________, which is a state of balance or equilibrium.

The most appropriate way to deal with a family member who accompanies a patient to an appointment is to ____.

Types of human growth include physical, psychological, and _______________ growth.

Stating the patient's name when you greet her is giving ________.

Giving ________ may cause the patient to strive for praise, rather than progress.

A person who is leaning back in his chair with his arms folded across his chest is displaying ____.

You are making a(n) ________ when you tell the patient how he or she appears to you. ("You appear tense.")