Question 1

Showing up for work on time every day is an example of what type of skill?

Accepted Answer

A)  Hard skill 
B)  Competency skill 
C)  Soft skill 
D)  Diploma skill 
E)  Dependent skill 
A)  Hard skill 
B)  Competency skill 
C)  Soft skill 
D)  Diploma skill 
E)  Dependent skill

Question 2

Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?

Accepted Answer

A)  Persistence 
B)  Organization 
C)  Integrity 
D)  Communication 
E)  Comprehension 
A)  Persistence 
B)  Organization 
C)  Integrity 
D)  Communication 
E)  Comprehension

Question 3

Your work ethic is the result of your ____.

Accepted Answer

A)  technical skills 
B)  professional behaviors 
C)  level of experience 
D)  job title 
E)  physical ability 
A)  technical skills 
B)  professional behaviors 
C)  level of experience 
D)  job title 
E)  physical ability

Question 4

One of the effects of good time management is ____.

Accepted Answer

A)  increasing your personal stress 
B)  being overly busy 
C)  eliminating the stress of work overload 
D)  achieving less during the workday 
E)  having less time for your personal life 
A)  increasing your personal stress 
B)  being overly busy 
C)  eliminating the stress of work overload 
D)  achieving less during the workday 
E)  having less time for your personal life

Question 5

Which of the following statements describes someone who is experiencing the awakening phase in the stages that lead to burnout?

Accepted Answer

A)  You realize that your initial expectations were unrealistic. 
B)  You lose your self-confidence and self-esteem. 
C)  You are delighted with your job, your coworkers, and the organization. 
D)  You arise from the burnout ashes, adjusting to reality. 
E)  You become increasingly tired, bored, and frustrated. 
A)  You realize that your initial expectations were unrealistic. 
B)  You lose your self-confidence and self-esteem. 
C)  You are delighted with your job, your coworkers, and the organization. 
D)  You arise from the burnout ashes, adjusting to reality. 
E)  You become increasingly tired, bored, and frustrated.

Question 6

The personal qualifications and behaviors that enhance your job performance and career prospects are called ________ skills.

Accepted Answer

The answer of The personal qualifications and behaviors that enhance...

Question 7

Dorothy is a 6-year-old child who has severe asthma and comes in frequently for checkups. She is a happy, friendly child, and the entire office is fond of her. One day you notice a coworker giving Dorothy a little handmade ragdoll. Which professional behavior does your coworker need to improve?

Accepted Answer

A)  Work quality 
B)  Patient relations 
C)  Professional boundaries 
D)  Professional appearance 
E)  Communication 
A)  Work quality 
B)  Patient relations 
C)  Professional boundaries 
D)  Professional appearance 
E)  Communication

Question 8

Working well with others in the best interest of completing a job is known as ________.

Accepted Answer

The answer of Working well with others in the best...

Question 9

Which of the following is not included in the professional behavior of comprehension?

Accepted Answer

A)  Having information 
B)  Analyzing information 
C)  Knowing how to use information 
D)  Retaining information 
E)  Releasing information 
A)  Having information 
B)  Analyzing information 
C)  Knowing how to use information 
D)  Retaining information 
E)  Releasing information

Question 10

When you prioritize your work for the day, you use ________, thinking skills to determine which are the most important tasks and which are less important.

Accepted Answer

The answer of When you prioritize your work for the...

Question 11

An 8-year-old girl is brought to the outpatient clinic by her mother, who states that the child fell while playing and may have broken her arm. You gently ask the child if you can look at her arm, but she runs to the corner of the room and crouches down, terrified. A closer look reveals half-healed bruises on both arms. You leave the room and report to the licensed practitioner that you suspect that the child is being abused. In doing this, what professional behavior is being displayed?

Accepted Answer

A)  Patient advocacy 
B)  Respecting cultural diversity 
C)  Maintaining professional boundaries 
D)  Accepting constructive criticism 
E)  Showing self-confidence 
A)  Patient advocacy 
B)  Respecting cultural diversity 
C)  Maintaining professional boundaries 
D)  Accepting constructive criticism 
E)  Showing self-confidence

Question 12

Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is ____.

Accepted Answer

A)  caring 
B)  organized 
C)  persistent 
D)  knowledgeable 
E)  honest 
A)  caring 
B)  organized 
C)  persistent 
D)  knowledgeable 
E)  honest

Question 13

Which of the following is an example of a soft skill?

Accepted Answer

A)  Managing medical records 
B)  Being dependable 
C)  Assisting a physician with patient examination 
D)  Scheduling appointments 
E)  Cleaning an exam room 
A)  Managing medical records 
B)  Being dependable 
C)  Assisting a physician with patient examination 
D)  Scheduling appointments 
E)  Cleaning an exam room

Question 14

Striving for excellence in doing your job and having pride in your performance contributes to excellent work ________.

Accepted Answer

The answer of Striving for excellence in doing your job...

Question 15

Which of the following occurrences is not likely to be a cause of stress?

Accepted Answer

A)  Making a good grade on a test 
B)  Forgetting to complete a homework assignment 
C)  Learning a new skill for your job 
D)  Dealing with an angry patient on the phone 
E)  Having an argument with your best friend 
A)  Making a good grade on a test 
B)  Forgetting to complete a homework assignment 
C)  Learning a new skill for your job 
D)  Dealing with an angry patient on the phone 
E)  Having an argument with your best friend

Exam 3: Professionalism and Success

Showing up for work on time every day is an example of what type of skill?

Your work ethic is the result of your ____.

One of the effects of good time management is ____.

Which of the following statements describes someone who is experiencing the awakening phase in the stages that lead to burnout?

The personal qualifications and behaviors that enhance your job performance and career prospects are called ________ skills.

Dorothy is a 6-year-old child who has severe asthma and comes in frequently for checkups. She is a happy, friendly child, and the entire office is fond of her. One day you notice a coworker giving Dorothy a little handmade ragdoll. Which professional behavior does your coworker need to improve?

Working well with others in the best interest of completing a job is known as ________.

Which of the following is not included in the professional behavior of comprehension?

When you prioritize your work for the day, you use ________, thinking skills to determine which are the most important tasks and which are less important.

Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is ____.

Which of the following is an example of a soft skill?

Striving for excellence in doing your job and having pride in your performance contributes to excellent work ________.

Which of the following occurrences is not likely to be a cause of stress?

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Interpersonal Communication

Legal and Ethical Issues

Infection Control Fundamentals

Safety and Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Communication

Medical Records and Documentation

Electronic Health Records

Managing Medical Records

Telephone Techniques

Patient Education

Schedule Management

Insurance Billing

Diagnostic Coding

Procedure Coding

Patient Collections and Financial Management

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive Systems

The Digestive System

The Endocrine System

Special Senses

Infection Control Practices

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Exam

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting in Eye and Ear Care

Assisting in Minor Surgery

Orientation to the Lab

Microbiology and Disease

Processing and Testing Urine and Stool Samples

Collecting, Processing, and Testing Blood Specimens

Electrocardiography and Pulmonary Function Testing

Diagnostic Imaging

Principles of Pharmacology

Math and Dosage Calculations

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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