Question 1

A(n) ________ is a kind of certificate of guaranteed payment that can be purchased from banks and post offices and from some convenience stores.

Accepted Answer

The answer of A(n) ________ is a kind of certificate...

Question 2

A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ____.

Accepted Answer

A)  mutual agreement 
B)  written-contract agreement 
C)  open-book account 
D)  unilateral agreement 
E)  hardship agreement 
A)  mutual agreement 
B)  written-contract agreement 
C)  open-book account 
D)  unilateral agreement 
E)  hardship agreement

Question 3

A superbill ____.

Accepted Answer

A)  includes the charges and procedure codes for services rendered on that day 
B)  is the original record of the doctor's services and charges for those services 
C)  bills each patient only once a month but spreads the work of billing over the month 
D)  is a signed agreement between the physician and the patient for payment 
E)  consists of a copy of the patient's ledger card that is mailed to the patient 
A)  includes the charges and procedure codes for services rendered on that day 
B)  is the original record of the doctor's services and charges for those services 
C)  bills each patient only once a month but spreads the work of billing over the month 
D)  is a signed agreement between the physician and the patient for payment 
E)  consists of a copy of the patient's ledger card that is mailed to the patient

Question 4

What are business checks with stubs attached called?

Accepted Answer

A)  Counter checks 
B)  Voucher checks 
C)  Limited checks 
D)  Traveler's checks 
E)  Certified checks 
A)  Counter checks 
B)  Voucher checks 
C)  Limited checks 
D)  Traveler's checks 
E)  Certified checks

Question 5

A(n) ________ check is a payer's check written and signed by the payer; the bank withdraws the money from the payer's account and guarantees that the check will be paid when submitted.

Accepted Answer

The answer of A(n) ________ check is a payer's check...

Question 6

The portion of a company's assets that are paid for is the company's ________.

Accepted Answer

The answer of The portion of a company's assets that...

Question 7

Adrian is a patient whose parents were killed in a skiing accident a few months ago. Adrian was involved in an automobile accident this morning. He refused ambulance transport and a friend brought him to your office because he needed only minor wound care. He turned 21 last week, so he is legally an adult. He tells you he has no insurance and doesn't know how he will pay for his care. Adrian might be a candidate for ____.

Accepted Answer

A)  Medicaid 
B)  Medicare 
C)  a hardship case 
D)  a collection agency 
E)  county assistance 
A)  Medicaid 
B)  Medicare 
C)  a hardship case 
D)  a collection agency 
E)  county assistance

Question 8

The process of comparing the office financial records with the monthly statement from the bank is known as ____.

Accepted Answer

A)  journalizing 
B)  reconciliation 
C)  endorsement 
D)  vouching 
E)  certifying 
A)  journalizing 
B)  reconciliation 
C)  endorsement 
D)  vouching 
E)  certifying

Question 9

Which type of check is usually used for payroll in the medical office?

Accepted Answer

A)  Voucher 
B)  Limited 
C)  Counter 
D)  Cashier's 
E)  Traveler's 
A)  Voucher 
B)  Limited 
C)  Counter 
D)  Cashier's 
E)  Traveler's

Question 10

According to the Equal Credit Opportunity Act, how much will a practice have to pay if a credit applicant joins and wins a class action lawsuit against the practice?

Accepted Answer

A)  $100,000 
B)  $150,000 
C)  $250,000 
D)  1/4% of the practice's net worth 
E)  up to $500,000 or 1% of the practice's net worth 
A)  $100,000 
B)  $150,000 
C)  $250,000 
D)  1/4% of the practice's net worth 
E)  up to $500,000 or 1% of the practice's net worth

Question 11

The process of communicating the income and expenses of a business and its financial health is known as ________.

Accepted Answer

The answer of The process of communicating the income and...

Question 12

Another term for a write-it-once system is ____ system.

Accepted Answer

A)  voucher 
B)  electronic 
C)  journalizing 
D)  third-party 
E)  pegboard 
A)  voucher 
B)  electronic 
C)  journalizing 
D)  third-party 
E)  pegboard

Question 13

Charise was seen today for an ongoing infection. When she comes to the counter to check out, you tell her that the charge for today is $54. Charise takes her $260 paycheck out of her pocket and endorses it "Pay to the order of BWW Medical Associates," signs it "Charise Williams," and hands it to you. What should you do?

Accepted Answer

A)  Explain that office policy does not allow you to take third-party checks 
B)  Accept and record the check and give Charise $206 in change 
C)  Accept and record the check, but tell Charise that you cannot give her any change 
D)  Ask Charise to wait while you call her employer to confirm that the check is good 
E)  Tell Charise that she must pay cash for her visit 
A)  Explain that office policy does not allow you to take third-party checks 
B)  Accept and record the check and give Charise $206 in change 
C)  Accept and record the check, but tell Charise that you cannot give her any change 
D)  Ask Charise to wait while you call her employer to confirm that the check is good 
E)  Tell Charise that she must pay cash for her visit

Question 14

Which of the following is not an advantage of using a computerized bookkeeping system?

Accepted Answer

A)  Built-in tax tables calculate tax liabilities. 
B)  The computer performs repetitive tasks. 
C)  The computer performs mathematical calculations. 
D)  The bookkeeping system is available even if the power goes out. 
E)  The computer produces reports automatically. 
A)  Built-in tax tables calculate tax liabilities. 
B)  The computer performs repetitive tasks. 
C)  The computer performs mathematical calculations. 
D)  The bookkeeping system is available even if the power goes out. 
E)  The computer produces reports automatically.

Question 15

Criteria for hardship cases include patients who ____.

Accepted Answer

A)  refuse to pay the balance they owe 
B)  may be poor, underinsured, or elderly and on a limited income 
C)  have moved without leaving a forwarding address 
D)  have not received an invoice 
E)  receive professional courtesy from the medical office 
A)  refuse to pay the balance they owe 
B)  may be poor, underinsured, or elderly and on a limited income 
C)  have moved without leaving a forwarding address 
D)  have not received an invoice 
E)  receive professional courtesy from the medical office

Question 16

An account that is open to charges made occasionally as needed is called a(n) ____.

Accepted Answer

A)  single-entry account 
B)  open-book account 
C)  account payable 
D)  written-contract account 
E)  collection account 
A)  single-entry account 
B)  open-book account 
C)  account payable 
D)  written-contract account 
E)  collection account

Question 17

An endorsement that consists simply of the payee's signature is a ____.

Accepted Answer

A)  restrictive endorsement 
B)  qualified endorsement 
C)  blank endorsement 
D)  mechanical endorsement 
E)  special endorsement 
A)  restrictive endorsement 
B)  qualified endorsement 
C)  blank endorsement 
D)  mechanical endorsement 
E)  special endorsement

Question 18

If your medical practice does not have an authorization device for credit card payment, ____.

Accepted Answer

A)  omit this step completely if you have seen the patient before 
B)  it is sufficient to imprint the credit card voucher with the patient's credit card 
C)  call the credit card company for authorization 
D)  insist that the patient pay by cash or check 
E)  ask the patient for verification that the payment will go through 
A)  omit this step completely if you have seen the patient before 
B)  it is sufficient to imprint the credit card voucher with the patient's credit card 
C)  call the credit card company for authorization 
D)  insist that the patient pay by cash or check 
E)  ask the patient for verification that the payment will go through

Question 19

Which of the following is not a common type of endorsement?

Accepted Answer

A)  Restrictive endorsement 
B)  Qualified endorsement 
C)  Blank endorsement 
D)  Mechanical endorsement 
E)  Special endorsement 
A)  Restrictive endorsement 
B)  Qualified endorsement 
C)  Blank endorsement 
D)  Mechanical endorsement 
E)  Special endorsement

Question 20

Which of the following checks are preprinted and might be used by a practitioner to pay for out-of-town conference expenses?

Accepted Answer

A)  Counter 
B)  Certified 
C)  Voucher 
D)  Traveler's 
E)  Limited 
A)  Counter 
B)  Certified 
C)  Voucher 
D)  Traveler's 
E)  Limited

Exam 20: Patient Collections and Financial Management

A(n) ________ is a kind of certificate of guaranteed payment that can be purchased from banks and post offices and from some convenience stores.

A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ____.

A superbill ____.

What are business checks with stubs attached called?

A(n) ________ check is a payer's check written and signed by the payer; the bank withdraws the money from the payer's account and guarantees that the check will be paid when submitted.

The portion of a company's assets that are paid for is the company's ________.

The process of comparing the office financial records with the monthly statement from the bank is known as ____.

Which type of check is usually used for payroll in the medical office?

According to the Equal Credit Opportunity Act, how much will a practice have to pay if a credit applicant joins and wins a class action lawsuit against the practice?

The process of communicating the income and expenses of a business and its financial health is known as ________.

Another term for a write-it-once system is ____ system.

Which of the following is not an advantage of using a computerized bookkeeping system?

Criteria for hardship cases include patients who ____.

An account that is open to charges made occasionally as needed is called a(n) ____.

An endorsement that consists simply of the payee's signature is a ____.

If your medical practice does not have an authorization device for credit card payment, ____.

Which of the following is not a common type of endorsement?

Which of the following checks are preprinted and might be used by a practitioner to pay for out-of-town conference expenses?

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Infection Control Fundamentals

Safety and Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Communication

Medical Records and Documentation

Electronic Health Records

Managing Medical Records

Telephone Techniques

Patient Education

Schedule Management

Insurance Billing

Diagnostic Coding

Procedure Coding

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive Systems

The Digestive System

The Endocrine System

Special Senses

Infection Control Practices

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Exam

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting in Eye and Ear Care

Assisting in Minor Surgery

Orientation to the Lab

Microbiology and Disease

Processing and Testing Urine and Stool Samples

Collecting, Processing, and Testing Blood Specimens

Electrocardiography and Pulmonary Function Testing

Diagnostic Imaging

Principles of Pharmacology

Math and Dosage Calculations

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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