Question 1

Which of the following statements is true regarding oral communication?

Accepted Answer

A)  It is often tangible and verifiable. 
B)  It can be stored for an indefinite period. 
C)  The sender can quickly obtain feedback from the receiver. 
D)  As compared to written communication, it is more likely to be well thought out, logical, and clear. 
E)  In the case of oral communication, when the message has to pass through a number of people, as the number of people increases the possibility of distortion of the message decreases. 
A)  It is often tangible and verifiable. 
B)  It can be stored for an indefinite period. 
C)  The sender can quickly obtain feedback from the receiver. 
D)  As compared to written communication, it is more likely to be well thought out, logical, and clear. 
E)  In the case of oral communication, when the message has to pass through a number of people, as the number of people increases the possibility of distortion of the message decreases.

Question 2

Which of the following types of electronic communications is preferable for one- or two-line messages?

Accepted Answer

A)  blogs 
B)  video conferencing 
C)  instant messaging 
D)  tele conferencing 
E)  e-mails 
A)  blogs 
B)  video conferencing 
C)  instant messaging 
D)  tele conferencing 
E)  e-mails

Question 3

Which of the following is not something a manager should do to communicate better across cultures?

Accepted Answer

A)  assume similarity until difference is proven 
B)  emphasize description rather than interpretation 
C)  practice empathy 
D)  interpret the situation from the differing perspectives of all concerned 
E)  treat interpretations as a working hypothesis 
A)  assume similarity until difference is proven 
B)  emphasize description rather than interpretation 
C)  practice empathy 
D)  interpret the situation from the differing perspectives of all concerned 
E)  treat interpretations as a working hypothesis

Question 4

An employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in all female applicants, regardless of whether they actually feel that way. This is an example of ________.

Accepted Answer

A)  information overload 
B)  selective perception 
C)  emotional labor 
D)  filtering 
E)  communication apprehension 
A)  information overload 
B)  selective perception 
C)  emotional labor 
D)  filtering 
E)  communication apprehension

Question 5

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock.
-In the communication process, Mary is ________.

Accepted Answer

A)  the sender 
B)  the receiver 
C)  the decoder 
D)  the channel 
E)  the encoder 
A)  the sender 
B)  the receiver 
C)  the decoder 
D)  the channel 
E)  the encoder

Question 6

Which of the following statements is true regarding the grapevine?

Accepted Answer

A)  It is a formal channel of communication in an organization. 
B)  About 10 percent of information that flows along the grapevine is accurate. 
C)  It is controlled by management. 
D)  Most employees perceive it as more believable and reliable than formal communiqués issued by top management. 
E)  The grapevine is a popular form of written communication. 
A)  It is a formal channel of communication in an organization. 
B)  About 10 percent of information that flows along the grapevine is accurate. 
C)  It is controlled by management. 
D)  Most employees perceive it as more believable and reliable than formal communiqués issued by top management. 
E)  The grapevine is a popular form of written communication.

Which of the following statements is true regarding oral communication?

Which of the following types of electronic communications is preferable for one- or two-line messages?

Which of the following is not something a manager should do to communicate better across cultures?

An employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in all female applicants, regardless of whether they actually feel that way. This is an example of ________.

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. -In the communication process, Mary is ________.

Which of the following statements is true regarding the grapevine?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 11: Communication

Which of the following statements is true regarding oral communication?

Which of the following types of electronic communications is preferable for one- or two-line messages?

Which of the following is not something a manager should do to communicate better across cultures?

An employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in all female applicants, regardless of whether they actually feel that way. This is an example of ________.

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. -In the communication process, Mary is ________.

Which of the following statements is true regarding the grapevine?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters