Question 1

The receiver of a communication must first ________ the message.

Accepted Answer

A)  encode 
B)  reproduce 
C)  transfer 
D)  translate 
E)  discard 
A)  encode 
B)  reproduce 
C)  transfer 
D)  translate 
E)  discard

Question 2

Group leaders and managers communicating with employees to assign goals and to provide job instructions is an example of a(n) ________ communication.

Accepted Answer

A)  downward 
B)  lateral 
C)  upward 
D)  grapevine 
E)  horizontal 
A)  downward 
B)  lateral 
C)  upward 
D)  grapevine 
E)  horizontal

Question 3

What are the eight key parts of the communication process?

Accepted Answer

The eight key parts of the communication

Question 4

E-mails involve real time communication.

Accepted Answer

A) True 
 B)False

Question 5

Generally, which of the following methods of communication should be used for communicating a complex and lengthy message when the message has to pass through a number of people?

Accepted Answer

A)  grapevine communication 
B)  written communication 
C)  oral communication 
D)  nonverbal communication 
E)  filtered communication 
A)  grapevine communication 
B)  written communication 
C)  oral communication 
D)  nonverbal communication 
E)  filtered communication

Question 6

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Accepted Answer

A)  individualistic cultures 
B)  low power distance cultures 
C)  cultures that score low on uncertainty avoidance 
D)  high-context cultures 
E)  cultures that have long time orientation 
A)  individualistic cultures 
B)  low power distance cultures 
C)  cultures that score low on uncertainty avoidance 
D)  high-context cultures 
E)  cultures that have long time orientation

Question 7

Which of the following is an example of upward communication?

Accepted Answer

A)  A team leader sends an e-mail to one of her team members giving him feedback about his performance. 
B)  A team leader sends an e-mail to his team members pointing out problems that need attention. 
C)  A team member sends an e-mail to his team leader informing her about the problems faced by him on the current project. 
D)  A manager sends an e-mail to all members in the organization informing them about new policies and procedures. 
E)  A team member sends an e-mail to his colleague informing him about the latest changes in the specifications of the project. 
A)  A team leader sends an e-mail to one of her team members giving him feedback about his performance. 
B)  A team leader sends an e-mail to his team members pointing out problems that need attention. 
C)  A team member sends an e-mail to his team leader informing her about the problems faced by him on the current project. 
D)  A manager sends an e-mail to all members in the organization informing them about new policies and procedures. 
E)  A team member sends an e-mail to his colleague informing him about the latest changes in the specifications of the project.

Question 8

High-context cultures rely essentially on spoken and written words to convey meaning; body language and formal titles are secondary.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a drawback of written messages?

Accepted Answer

A)  They're time consuming. 
B)  They are unlikely to be well thought-out. 
C)  They lack built-in feedback mechanisms. 
D)  It is difficult for senders to confirm whether they have been received. 
E)  They may be misinterpreted by their receivers. 
A)  They're time consuming. 
B)  They are unlikely to be well thought-out. 
C)  They lack built-in feedback mechanisms. 
D)  It is difficult for senders to confirm whether they have been received. 
E)  They may be misinterpreted by their receivers.

Question 10

What are the benefits and drawbacks of e-mail?

Accepted Answer

E-mail messages can be quickly written,

Question 11

Before communication can take place it needs a ________.

Accepted Answer

A)  purpose 
B)  channel 
C)  receiver 
D)  filter 
E)  decoder 
A)  purpose 
B)  channel 
C)  receiver 
D)  filter 
E)  decoder

Question 12

With regard to the grapevine and rumors, a manager should try to ________.

Accepted Answer

A)  ignore it 
B)  destroy it 
C)  limit its range and impact 
D)  use it to her advantage 
E)  encourage its use 
A)  ignore it 
B)  destroy it 
C)  limit its range and impact 
D)  use it to her advantage 
E)  encourage its use

Question 13

The phrase "get the low hanging fruit" means ________.

Accepted Answer

A)  deal with the assumptions in communication 
B)  eliminate communication difficulties 
C)  deal with the easiest parts first 
D)  find followers who will support you 
E)  eliminate inconsistencies in communication style 
A)  deal with the assumptions in communication 
B)  eliminate communication difficulties 
C)  deal with the easiest parts first 
D)  find followers who will support you 
E)  eliminate inconsistencies in communication style

Question 14

If a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager, the communication network is said to be a(n) ________ network.

Accepted Answer

A)  mesh 
B)  all-channel 
C)  star 
D)  chain 
E)  wheel 
A)  mesh 
B)  all-channel 
C)  star 
D)  chain 
E)  wheel

Question 15

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

Accepted Answer

A)  encoding 
B)  decoding 
C)  transferring 
D)  channeling 
E)  editing 
A)  encoding 
B)  decoding 
C)  transferring 
D)  channeling 
E)  editing

Question 16

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures.
-In the case of oral communication, when the message has to pass through a number of people, as the number of people increases the possibility of distortion of the message decreases.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following values is most likely to be important to low-context cultures?

Accepted Answer

A)  status 
B)  directness 
C)  titles 
D)  trust 
E)  space 
A)  status 
B)  directness 
C)  titles 
D)  trust 
E)  space

Question 18

In a communication process, the ________ initiates a message by encoding a thought.

Accepted Answer

A)  receiver 
B)  decoder 
C)  channel 
D)  sender 
E)  signal 
A)  receiver 
B)  decoder 
C)  channel 
D)  sender 
E)  signal

Question 19

Discuss the advantages and disadvantages of written communication.

Accepted Answer

Written communications include memos, le

Question 20

If Albert is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?

Accepted Answer

A)  He prefers to talk on the phone. 
B)  He distorts the communication demands of his job. 
C)  He limits his oral communication and then tends to rationalize his behavior. 
D)  He relies on memos or letters. 
E)  He avoids face-to-face communication. 
A)  He prefers to talk on the phone. 
B)  He distorts the communication demands of his job. 
C)  He limits his oral communication and then tends to rationalize his behavior. 
D)  He relies on memos or letters. 
E)  He avoids face-to-face communication.

The receiver of a communication must first ________ the message.

Group leaders and managers communicating with employees to assign goals and to provide job instructions is an example of a(n) ________ communication.

What are the eight key parts of the communication process?

E-mails involve real time communication.

Generally, which of the following methods of communication should be used for communicating a complex and lengthy message when the message has to pass through a number of people?

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Which of the following is an example of upward communication?

High-context cultures rely essentially on spoken and written words to convey meaning; body language and formal titles are secondary.

Which of the following is not a drawback of written messages?

What are the benefits and drawbacks of e-mail?

Before communication can take place it needs a ________.

With regard to the grapevine and rumors, a manager should try to ________.

The phrase "get the low hanging fruit" means ________.

If a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager, the communication network is said to be a(n) ________ network.

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

Which of the following values is most likely to be important to low-context cultures?

In a communication process, the ________ initiates a message by encoding a thought.

Discuss the advantages and disadvantages of written communication.

If Albert is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 11: Communication

The receiver of a communication must first ________ the message.

Group leaders and managers communicating with employees to assign goals and to provide job instructions is an example of a(n) ________ communication.

What are the eight key parts of the communication process?

E-mails involve real time communication.

Generally, which of the following methods of communication should be used for communicating a complex and lengthy message when the message has to pass through a number of people?

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Which of the following is an example of upward communication?

High-context cultures rely essentially on spoken and written words to convey meaning; body language and formal titles are secondary.

Which of the following is not a drawback of written messages?

What are the benefits and drawbacks of e-mail?

Before communication can take place it needs a ________.

With regard to the grapevine and rumors, a manager should try to ________.

The phrase "get the low hanging fruit" means ________.

If a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager, the communication network is said to be a(n) ________ network.

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

Which of the following values is most likely to be important to low-context cultures?

In a communication process, the ________ initiates a message by encoding a thought.

Discuss the advantages and disadvantages of written communication.

If Albert is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters