Exam 14: Conflict and Negotiation

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively. -You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed ________.

Task conflicts can provide positive outcomes only when all members share the same goals and have high levels of trust.

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively. -If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict?

What are the various functional outcomes of conflict?

Which of the following conflict-handling intentions involves accepting a solution that provides incomplete satisfaction of both parties' concerns?

According to the traditional view of conflict, conflict is ________.

Labor and management at DJ Trucking cannot agree upon a contract for the truck drivers. The drivers are threatening to strike, and management knows that such a strike would be very costly. Each side contends that they are bargaining fairly, but no agreement seems to be possible. -Which of the following is a characteristic of distributive bargaining?

Your ________ determines the lowest value acceptable to you for a negotiated agreement.

A Chinese manager is more likely to use which of the following techniques for conflict management?

What can managers do to manage conflicts effectively in their organizations?

In a negotiation process, which of the following activities is most likely to be included in the "preparation and planning" step?

The conflict-handling intention of accommodating is unassertive and cooperative.

Studies have shown that there are some cultural differences in negotiation styles. Negotiators of which country are reported to have less trust in their negotiation counterparts?

Which of the following statements is true regarding the managed conflict perspective?

The best alternative to a negotiated agreement (BATNA) determines the conflict-handling technique to be used during the negotiation process.

During a negotiation, making an initial offer leads to the ________ bias.

With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called ________ conflict.

In terms of intraorganizational behavior, all things being equal, why is integrative bargaining preferable to distributive bargaining?

The ________ view of conflict focuses on productive resolution of conflicts.

Playbill, Inc. is a company that hires culturally diverse people to perform Shakespearean plays for high school students. The company employs actors and actresses from all over the world. The actors and actresses have joined together to ask Playbill for higher salaries. The employees are struggling over deciding who will negotiate for them. -The traditional view of conflict recognizes that a minimal level of conflict can help keep a group viable, self-critical, and creative.