Question 1

Communication that takes place among members of work groups at the same level is known as ________ communication.

Accepted Answer

A)  diagonal 
B)  grapevine 
C)  upward 
D)  lateral 
E)  downward 
A)  diagonal 
B)  grapevine 
C)  upward 
D)  lateral 
E)  downward D

Question 2

Explain how the grapevine functions and why it exists in organizational communication.

Accepted Answer

The informal communication system is the grapevine. While it is informal it is still an important source of information. A survey found that 75 percent of employees hear about matters first through rumors on the grapevine. The grapevine has three main characteristics. First, it is not controlled by management. Second, most employees perceive it as more believable and reliable than formal communiqués issued by top management. Finally, it is largely used to serve the interests of the people within it.
Rumors emerge as a response to situations that are important to us, when there is ambiguity, and under conditions that arouse anxiety. The fact that work situations frequently contain these three elements explains why rumors flourish in organizations. The secrecy and competition that typically prevail in large organizations encourage and sustain rumors on the grapevine. A rumor will persist either until the wants and expectations creating the uncertainty are fulfilled or the anxiety has been reduced.

Question 3

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Accepted Answer

A)  filtering information 
B)  selective perception of information 
C)  communication apprehension 
D)  emotional blockage 
E)  emotional contagion 
A)  filtering information 
B)  selective perception of information 
C)  communication apprehension 
D)  emotional blockage 
E)  emotional contagion A

Question 4

Discuss the advantages and disadvantages of oral communication.

Accepted Answer

The chief means of conveying messages is

Question 5

Filtering is most likely to occur in organizations in which there are many vertical levels.

Accepted Answer

A) True 
 B)False

Question 6

In a(n) ________ communication network, any group member can actively communicate with any other member.

Accepted Answer

A)  wheel 
B)  all-channel 
C)  mesh 
D)  chain 
E)  star 
A)  wheel 
B)  all-channel 
C)  mesh 
D)  chain 
E)  star

Question 7

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Accepted Answer

A)  written communication 
B)  downward communication 
C)  nonverbal communication 
D)  lateral communication 
E)  upward communication 
A)  written communication 
B)  downward communication 
C)  nonverbal communication 
D)  lateral communication 
E)  upward communication

Question 8

Which of the following forms of electronic communications is most likely to use a portable communication device?

Accepted Answer

A)  open source software 
B)  networking software 
C)  e-mail 
D)  text messaging 
E)  instant messaging 
A)  open source software 
B)  networking software 
C)  e-mail 
D)  text messaging 
E)  instant messaging

Question 9

A receiver who translates a sender's message is engaging in the process of ________.

Accepted Answer

A)  encoding 
B)  decoding 
C)  transmission 
D)  feedback 
E)  recoding 
A)  encoding 
B)  decoding 
C)  transmission 
D)  feedback 
E)  recoding

Question 10

Which of the following is not a barrier to effective communication?

Accepted Answer

A)  filtering 
B)  silence 
C)  selective perception 
D)  information overload 
E)  the grapevine 
A)  filtering 
B)  silence 
C)  selective perception 
D)  information overload 
E)  the grapevine

Question 11

When engaging in upward communication an employee should not ________.

Accepted Answer

A)  meet his manager alone in a conference room 
B)  communicate in headlines 
C)  support ideas with action 
D)  engage in a meandering discussion 
E)  prepare an agenda 
A)  meet his manager alone in a conference room 
B)  communicate in headlines 
C)  support ideas with action 
D)  engage in a meandering discussion 
E)  prepare an agenda

Question 12

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

Accepted Answer

There are four specific problems related

Question 13

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures.
-The advantages of written communication are speed and feedback.

Accepted Answer

A) True 
 B)False

Question 14

Communication messages that are passed through a great many people will most likely suffer from which of the following?

Accepted Answer

A)  selective perception 
B)  distortion 
C)  lack of non-verbal cues 
D)  information overload 
E)  formal communication integration 
A)  selective perception 
B)  distortion 
C)  lack of non-verbal cues 
D)  information overload 
E)  formal communication integration

Question 15

Selective perception refers to how a sender purposely manipulates information so the receiver will see it more favorably.

Accepted Answer

A) True 
 B)False

Question 16

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures.
-Generally, a body position or movement by itself has a precise and universal meaning.

Accepted Answer

A) True 
 B)False

Question 17

James and Neung are negotiating a purchase from Neung's Tai corporation. James notices that Neung is very quiet. Rather than assume that Neung is upset at how the negotiations are going, James continues to discuss the details of how the purchase will ensue. Finally James closes the deal and later learns that Neung's quiet moments were respectful moments to allow James to reveal his deal. Which strategy did James use to succeed?

Accepted Answer

A)  assume certain universal similarities 
B)  emphasize description rather than interpretation 
C)  practice empathy 
D)  assume differences until similarity is proven 
E)  treat interpretations as a working hypothesis 
A)  assume certain universal similarities 
B)  emphasize description rather than interpretation 
C)  practice empathy 
D)  assume differences until similarity is proven 
E)  treat interpretations as a working hypothesis

Question 18

The ________ communication network is best illustrated by self-managed teams.

Accepted Answer

A)  wheel 
B)  all-channel 
C)  mesh 
D)  chain 
E)  ring 
A)  wheel 
B)  all-channel 
C)  mesh 
D)  chain 
E)  ring

Question 19

Which of the following statements is definitely true regarding an informal communication channel?

Accepted Answer

A)  It traditionally follows the authority chain within the organization. 
B)  It generally transmits messages related to the professional activities of members. 
C)  It is established by the organization. 
D)  It is generally used for communicating personal or social messages. 
E)  Information regarding change in the policies of the organization is transmitted through it. 
A)  It traditionally follows the authority chain within the organization. 
B)  It generally transmits messages related to the professional activities of members. 
C)  It is established by the organization. 
D)  It is generally used for communicating personal or social messages. 
E)  Information regarding change in the policies of the organization is transmitted through it.

Question 20

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

Accepted Answer

A)  editor 
B)  receiver 
C)  encoder 
D)  sender 
E)  channel 
A)  editor 
B)  receiver 
C)  encoder 
D)  sender 
E)  channel

Communication that takes place among members of work groups at the same level is known as ________ communication.

Explain how the grapevine functions and why it exists in organizational communication.

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Discuss the advantages and disadvantages of oral communication.

Filtering is most likely to occur in organizations in which there are many vertical levels.

In a(n) ________ communication network, any group member can actively communicate with any other member.

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Which of the following forms of electronic communications is most likely to use a portable communication device?

A receiver who translates a sender's message is engaging in the process of ________.

Which of the following is not a barrier to effective communication?

When engaging in upward communication an employee should not ________.

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. -The advantages of written communication are speed and feedback.

Communication messages that are passed through a great many people will most likely suffer from which of the following?

Selective perception refers to how a sender purposely manipulates information so the receiver will see it more favorably.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. -Generally, a body position or movement by itself has a precise and universal meaning.

The ________ communication network is best illustrated by self-managed teams.

Which of the following statements is definitely true regarding an informal communication channel?

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 11: Communication

Communication that takes place among members of work groups at the same level is known as ________ communication.

Explain how the grapevine functions and why it exists in organizational communication.

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Discuss the advantages and disadvantages of oral communication.

Filtering is most likely to occur in organizations in which there are many vertical levels.

In a(n) ________ communication network, any group member can actively communicate with any other member.

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Which of the following forms of electronic communications is most likely to use a portable communication device?

A receiver who translates a sender's message is engaging in the process of ________.

Which of the following is not a barrier to effective communication?

When engaging in upward communication an employee should not ________.

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. -The advantages of written communication are speed and feedback.

Communication messages that are passed through a great many people will most likely suffer from which of the following?

Selective perception refers to how a sender purposely manipulates information so the receiver will see it more favorably.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. -Generally, a body position or movement by itself has a precise and universal meaning.

The ________ communication network is best illustrated by self-managed teams.

Which of the following statements is definitely true regarding an informal communication channel?

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters