Exam 11: Communication

Which of the following types of small-group communication networks is most effective for facilitating the emergence of a leader?

What is lateral communication?

When all communication is channeled through one central figure, a(n) ________ communication network exists.

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called ________.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. -A major disadvantage of written communication is that it is more time consuming than oral communication.

Which of the following types of electronic communications occurs in "real" time?

Information overload occurs when ________.

An informal communication network in an organization is typically called the ________.

Which of the following types of small-group communication networks should be used if high member satisfaction is desired?

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

Rumors would most likely flourish in situations when ________.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. -In the communication process, decoding precedes encoding.

The communication used by managers to offer feedback about performance is ________ communication.

Ideally, a chain network should be used when ________.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. -The advantages of oral communication are precision and tangibility.

What are the various ways in which a manager can effectively handle rumors?

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements. -Harriet has been charged with the task of evaluating two employees for possible promotions. She is interested in learning which employee has the most effective leadership skills. One of the employees is assigned to Team B, and the other is assigned to Team C. Which network structure should Harriet choose for these teams if she wishes to place the two employees in clear leadership positions on the teams?

Which of the following types of communication is most likely to be used by employees to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems?

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. -People are usually forced to think more thoroughly about what they want to convey in a spoken message than in a written one.

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.