Question 1

In a communication process, the ________ is the actual physical product of the sender's encoding.

Accepted Answer

A)  channel 
B)  message 
C)  feedback 
D)  transmitter 
E)  noise 
A)  channel 
B)  message 
C)  feedback 
D)  transmitter 
E)  noise

Question 2

Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First he must talk to his immediate supervisor, who then discusses the issue with her department director. Peter is most likely part of which of the following types of small-group communication network?

Accepted Answer

A)  star network 
B)  mesh network 
C)  chain network 
D)  all-channel network 
E)  ring network 
A)  star network 
B)  mesh network 
C)  chain network 
D)  all-channel network 
E)  ring network

Question 3

Zeus Industries sells satellite television systems. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.
-Which of the following best characterizes the communication problem occurring between employees and senior management?

Accepted Answer

A)  filtering 
B)  sabotage 
C)  communication apprehension 
D)  information overload 
E)  selective perception 
A)  filtering 
B)  sabotage 
C)  communication apprehension 
D)  information overload 
E)  selective perception

Question 4

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock.
-The telephone is the ________.

Accepted Answer

A)  sender 
B)  receiver 
C)  medium 
D)  message 
E)  decoder 
A)  sender 
B)  receiver 
C)  medium 
D)  message 
E)  decoder

Question 5

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures.
-Ideally, oral communication should be used for conveying a complex and lengthy message to a large number of people.

Accepted Answer

A) True 
 B)False

Question 6

With reference to the communication process, when a sender speaks, the speech is the ________.

Accepted Answer

A)  channel 
B)  filter 
C)  message 
D)  noise 
E)  transmitter 
A)  channel 
B)  filter 
C)  message 
D)  noise 
E)  transmitter

Question 7

What can managers do to make sure that important information isn't withheld from them through silence?

Accepted Answer

A)  engage in selective perception 
B)  listen to and support diverse opinions 
C)  deal with information overload 
D)  hire employees with high emotional intelligence 
E)  tell employees what they want to hear 
A)  engage in selective perception 
B)  listen to and support diverse opinions 
C)  deal with information overload 
D)  hire employees with high emotional intelligence 
E)  tell employees what they want to hear

Question 8

For a manager, it is worth understanding the grapevine in the organization because ________.

Accepted Answer

A)  it is the least costly way of transmitting information 
B)  it improves employee motivation 
C)  it helps tap into employee anxieties 
D)  it increases job satisfaction for the employees 
E)  it improves team efficiency 
A)  it is the least costly way of transmitting information 
B)  it improves employee motivation 
C)  it helps tap into employee anxieties 
D)  it increases job satisfaction for the employees 
E)  it improves team efficiency

Question 9

A manager should practice ________, which means in dealing with cross-cultural communication, a manager should put herself in the place of the employee to understand the employees values, experiences and frames of reference.

Accepted Answer

A)  evaluation 
B)  empathy 
C)  complicity 
D)  commiseration 
E)  apathy 
A)  evaluation 
B)  empathy 
C)  complicity 
D)  commiseration 
E)  apathy

Question 10

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.

Accepted Answer

The following four rules can be helpful

Question 11

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended.

Accepted Answer

A)  editing 
B)  decoding 
C)  feedback 
D)  encoding 
E)  noise 
A)  editing 
B)  decoding 
C)  feedback 
D)  encoding 
E)  noise

Question 12

Zeus Industries sells satellite television systems. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.
-The mistakes committed by the sales staff suggest that sales personnel are probably experiencing which of the following as a result of their intensive training?

Accepted Answer

A)  filtering 
B)  emotional labor 
C)  information overload 
D)  communication apprehension 
E)  selective perception 
A)  filtering 
B)  emotional labor 
C)  information overload 
D)  communication apprehension 
E)  selective perception

Question 13

With reference to the communication process, the ________ is the medium through which the message travels.

Accepted Answer

A)  feedback 
B)  noise 
C)  encoder 
D)  channel 
E)  decoder 
A)  feedback 
B)  noise 
C)  encoder 
D)  channel 
E)  decoder

Question 14

Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan?

Accepted Answer

A)  nonverbal communication 
B)  oral communication 
C)  written communication 
D)  grapevine communication 
E)  lateral communication 
A)  nonverbal communication 
B)  oral communication 
C)  written communication 
D)  grapevine communication 
E)  lateral communication

Question 15

________ communication flows to a higher level in the group or organization.

Accepted Answer

A)  Horizontal 
B)  Downward 
C)  Lateral 
D)  Upward 
E)  Grapevine 
A)  Horizontal 
B)  Downward 
C)  Lateral 
D)  Upward 
E)  Grapevine

Question 16

Filtering is a barrier to effective communication. Filtering takes place when ________.

Accepted Answer

A)  the interpretation of the message gets affected by the receiver's emotion 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E)  receivers also project their interests and expectations into communications as they decode them 
A)  the interpretation of the message gets affected by the receiver's emotion 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E)  receivers also project their interests and expectations into communications as they decode them

Question 17

List and explain four of the barriers to effective communication.

Accepted Answer

Some of the barriers to effective commun

Question 18

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures.
-Brenda should advise new employees to do which of the following when dealing with others from different cultures?

Accepted Answer

A)  remember that individuals are similar in many ways 
B)  avoid interpreting another's actions until you know the full story 
C)  act decisively and quickly to demonstrate your power 
D)  minimize opportunities for feedback 
E)  do your best to avoid conflict 
A)  remember that individuals are similar in many ways 
B)  avoid interpreting another's actions until you know the full story 
C)  act decisively and quickly to demonstrate your power 
D)  minimize opportunities for feedback 
E)  do your best to avoid conflict

Question 19

Which of the following statements is true regarding e-mail?

Accepted Answer

A)  Electronic mail started with the inception of the Internet. 
B)  As compared to verbal messages, the potential to misinterpret e-mails is even greater. 
C)  The cost of sending e-mails to employees is generally much higher than the cost of distributing printed letters to them. 
D)  E-mail is the best way to communicate negative information. 
E)  Organizations rarely use e-mail for official purposes. 
A)  Electronic mail started with the inception of the Internet. 
B)  As compared to verbal messages, the potential to misinterpret e-mails is even greater. 
C)  The cost of sending e-mails to employees is generally much higher than the cost of distributing printed letters to them. 
D)  E-mail is the best way to communicate negative information. 
E)  Organizations rarely use e-mail for official purposes.

Question 20

Silence, as a communication barrier, is less likely where ________.

Accepted Answer

A)  the organization is highly centralized 
B)  the information is filtered by the sender 
C)  the receiver engages in selective perception 
D)  high procedural justice prevails 
E)  people experience information overload 
A)  the organization is highly centralized 
B)  the information is filtered by the sender 
C)  the receiver engages in selective perception 
D)  high procedural justice prevails 
E)  people experience information overload

In a communication process, the ________ is the actual physical product of the sender's encoding.

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. -The telephone is the ________.

With reference to the communication process, when a sender speaks, the speech is the ________.

What can managers do to make sure that important information isn't withheld from them through silence?

For a manager, it is worth understanding the grapevine in the organization because ________.

A manager should practice ________, which means in dealing with cross-cultural communication, a manager should put herself in the place of the employee to understand the employees values, experiences and frames of reference.

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended.

With reference to the communication process, the ________ is the medium through which the message travels.

________ communication flows to a higher level in the group or organization.

Filtering is a barrier to effective communication. Filtering takes place when ________.

List and explain four of the barriers to effective communication.

Which of the following statements is true regarding e-mail?

Silence, as a communication barrier, is less likely where ________.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 11: Communication

In a communication process, the ________ is the actual physical product of the sender's encoding.

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. -The telephone is the ________.

With reference to the communication process, when a sender speaks, the speech is the ________.

What can managers do to make sure that important information isn't withheld from them through silence?

For a manager, it is worth understanding the grapevine in the organization because ________.

A manager should practice ________, which means in dealing with cross-cultural communication, a manager should put herself in the place of the employee to understand the employees values, experiences and frames of reference.

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended.

With reference to the communication process, the ________ is the medium through which the message travels.

________ communication flows to a higher level in the group or organization.

Filtering is a barrier to effective communication. Filtering takes place when ________.

List and explain four of the barriers to effective communication.

Which of the following statements is true regarding e-mail?

Silence, as a communication barrier, is less likely where ________.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters