Question 1

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Accepted Answer

A)  must formulate strategies to attack and eliminate deviant behaviors 
B)  must keep track of absenteeism and turnover among the employees 
C)  must make jobs easier and targets achievable 
D)  must offer periodic salary increments 
E)  must try to improve employee attitudes 
A)  must formulate strategies to attack and eliminate deviant behaviors 
B)  must keep track of absenteeism and turnover among the employees 
C)  must make jobs easier and targets achievable 
D)  must offer periodic salary increments 
E)  must try to improve employee attitudes E

Question 2

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.

Accepted Answer

A)  fairness 
B)  consistency 
C)  productivity 
D)  leadership ability 
E)  out marketing 
A)  fairness 
B)  consistency 
C)  productivity 
D)  leadership ability 
E)  out marketing A

Question 3

In which of the following categories do people report lower levels of satisfaction?

Accepted Answer

A)  pay 
B)  co-workers 
C)  the work itself 
D)  overall job 
E)  supervisors 
A)  pay 
B)  co-workers 
C)  the work itself 
D)  overall job 
E)  supervisors A

Question 4

Patrice has just been passed up for a promotion and is still earning less that $40,000 a year. He is experiencing a very low level of job satisfaction. Describe two active responses that Patrice might take due to his dissatisfaction. Design a plan that Patrice's immediate supervisor can use to diffuse the situation and keep Patrice on board with the company.

Accepted Answer

Patrice's active responses could be to v

Question 5

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 6

Neglect is an active and destructive response to dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 7

Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover.

Accepted Answer

At the individual level, the evidence su

Question 8

The attitude-behavior relationship is likely to be much stronger if the attitude ________.

Accepted Answer

A)  refers to something that the individual has direct personal experience with 
B)  must be defended against the attitudes of society at large 
C)  is perceived to be of little importance 
D)  is related to organizational structure 
E)  is not regularly discussed and examined 
A)  refers to something that the individual has direct personal experience with 
B)  must be defended against the attitudes of society at large 
C)  is perceived to be of little importance 
D)  is related to organizational structure 
E)  is not regularly discussed and examined

Question 9

Job involvement refers to an individual's general attitude toward his or her job.

Accepted Answer

A) True 
 B)False

Question 10

Clara is a clerk at a retail outlet. She earns $35,000 a year. She is allowed to work her schedule around her daughter's school athletic events, and because she has seniority over the other clerks, rarely has to work holidays.
Jeff is a new designer for an engineering firm. He earns $75,000 a year. He must be at the office Monday through Friday from 8:00 to 5:00. His wife attends all their children's school events. His job is stressful, and if a project is due, he often works weekends and sometimes holidays, although from home.
How would you compare Clara and Jeff's levels of job satisfaction? Describe how you would measure their satisfaction and name at least three major job attitudes that play a part in each of their satisfaction levels.

Accepted Answer

Clara might be less satisfied than Jeff

Question 11

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

Accepted Answer

A)  Psychological empowerment 
B)  Employee engagement 
C)  Perceived organizational support 
D)  Organizational commitment 
E)  Job involvement 
A)  Psychological empowerment 
B)  Employee engagement 
C)  Perceived organizational support 
D)  Organizational commitment 
E)  Job involvement

Question 12

The cognitive and behavioral components of attitude are inseparable.

Accepted Answer

A) True 
 B)False

Question 13

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.

Accepted Answer

A)  organizational dissonance 
B)  cognitive dissonance 
C)  attitudinal clarification 
D)  values clarification 
E)  affective reactance 
A)  organizational dissonance 
B)  cognitive dissonance 
C)  attitudinal clarification 
D)  values clarification 
E)  affective reactance

Question 14

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________.

Accepted Answer

A)  job satisfaction 
B)  job involvement 
C)  job stability 
D)  organizational commitment 
E)  social embeddedness 
A)  job satisfaction 
B)  job involvement 
C)  job stability 
D)  organizational commitment 
E)  social embeddedness

Question 15

Leon Festinger argued that ________ follow(s) ________.

Accepted Answer

A)  behavior; job satisfaction 
B)  behavior; attitude 
C)  attitudes; behavior 
D)  attitudes; job satisfaction 
E)  job satisfaction; behavior 
A)  behavior; job satisfaction 
B)  behavior; attitude 
C)  attitudes; behavior 
D)  attitudes; job satisfaction 
E)  job satisfaction; behavior

Question 16

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  performance 
A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  performance

Question 17

How can the gaps between what managers think employees feel and what employees really feel be reduced?

Accepted Answer

A)  conducting regular surveys 
B)  enforcing administrative policies 
C)  improving work place conditions 
D)  providing incentives 
E)  training employees 
A)  conducting regular surveys 
B)  enforcing administrative policies 
C)  improving work place conditions 
D)  providing incentives 
E)  training employees

Question 18

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________.

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  acceptance 
A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  acceptance

Question 19

Why should managers be interested in their employees' attitudes?

Accepted Answer

A)  They result from behavior. 
B)  They cause problems. 
C)  They give warnings of potential problems. 
D)  They are generally low. 
E)  They result in cognitive dissonance. 
A)  They result from behavior. 
B)  They cause problems. 
C)  They give warnings of potential problems. 
D)  They are generally low. 
E)  They result in cognitive dissonance.

Question 20

Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________.

Accepted Answer

A)  are less satisfied with their jobs 
B)  see their work as less challenging 
C)  see their work as less fulfilling 
D)  are less likely to gravitate toward challenging jobs 
E)  are less likely to give up when confronting difficulties 
A)  are less satisfied with their jobs 
B)  see their work as less challenging 
C)  see their work as less fulfilling 
D)  are less likely to gravitate toward challenging jobs 
E)  are less likely to give up when confronting difficulties

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.

In which of the following categories do people report lower levels of satisfaction?

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Neglect is an active and destructive response to dissatisfaction.

Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover.

The attitude-behavior relationship is likely to be much stronger if the attitude ________.

Job involvement refers to an individual's general attitude toward his or her job.

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

The cognitive and behavioral components of attitude are inseparable.

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________.

Leon Festinger argued that follow(s) .

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?

How can the gaps between what managers think employees feel and what employees really feel be reduced?

Why should managers be interested in their employees' attitudes?

Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________.

What Is Organizational Behavior

Diversity in Organizations

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 3: Attitudes and Job Satisfaction

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.

In which of the following categories do people report lower levels of satisfaction?

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Neglect is an active and destructive response to dissatisfaction.

Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover.

The attitude-behavior relationship is likely to be much stronger if the attitude ________.

Job involvement refers to an individual's general attitude toward his or her job.

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

The cognitive and behavioral components of attitude are inseparable.

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________.

Leon Festinger argued that ________ follow(s) ________.

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?

How can the gaps between what managers think employees feel and what employees really feel be reduced?

Why should managers be interested in their employees' attitudes?

Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________.

What Is Organizational Behavior

Diversity in Organizations

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Leon Festinger argued that follow(s) .