Exam 3: Attitudes and Job Satisfaction

In the context of employee engagement, it is observed that the highly engaged employees feel a deep connection to their company. Disengaged employees ________.

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. -Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

Of the following attitudes, the best predictor of turnover is ________.

Once an individual reaches a level of comfortable living, the relationship between pay and job satisfaction ________.

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Henry has decided that if he just waits, conditions will improve. Henry's approach to this problem is termed ________.

Jo is a courier, delivering parcels throughout the metropolitan area. Although she considers herself law abiding, she often breaks the speed limit while making her deliveries. Which of the following statements does not reflect a likely response to the conflict between her attitude and her behavior?

Discuss cognitive dissonance theory. How do individuals seek consistency among their attitudes, and between their attitudes and their behavior?

Describe how attitude can shape behavior.

Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________.

Research suggests that people are, on average, satisfied with their pay and with promotion opportunities.

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers., and reams of paper. Rashid's behavior is an example of ________.

Summing up responses to a number of job factors achieves a more accurate evaluation of job satisfaction than does a single global rating.

Under which of the following conditions is job dissatisfaction not likely to translate into turnover?

There are three components of an attitude: cognition, affect, and behavior.

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. -Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.

Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan's attitude to the employees who did not sign out of the office?

Discrepancies between attitudes and behavior tend to occur when social pressures to behave in certain ways hold exceptional power.

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Evidence suggests that employees in Eastern cultures have higher levels of job satisfaction than those in Western cultures.

Which of the following employees does not exhibit deviant behavior in the workplace?