Exam 3: Attitudes and Job Satisfaction

A study conducted by a management consulting firm found that companies with higher morale ________.

Which of the following statements is true about the major job attitudes?

The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

Which of the following answer choices is the best definition of attitude?

The emotional or feeling component of a person's attitude is called ________.

According to Festinger, people will seek a(n) ________.

Joe is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation?

Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing, undue socializing, and tardiness. The management is considering enforcing several restrictions to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?

Attitudes are evaluative statements.

Under which of the following conditions is job dissatisfaction less predictive of turnover?

Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. -It is safe to say that this wouldn't be a problem if Mrs. Jonas were ________.

Festinger argued that dissonance is ________. Therefore, people will attempt to reduce it.

Which of the following is not considered a major job attitude by OB researchers?

Ramiro has been a forklift driver for the local grocery store for six years. He earns $32,000 a year. He works with a nice crew. He plays softball with his co-workers on the weekends. They also volunteer together at the local food bank during the holidays, and socialize with their families at summer picnics. Ramiro is highly satisfied with his job. Which of the following is the most probable cause of Ramiro's high job satisfaction?

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________.

Organizational commitment is defined as ________.

Festinger proposed that the desire to reduce dissonance is determined by three moderating factors including the ________.

A person with a high level of job satisfaction holds positive attitudes toward the job.

Which of the following is not an example of organizational citizenship behavior?

To get his company through some hard economic times, Ben's hours have just been reduced from 40 a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve, and he can go back to working full time. Which of the following best describes Ben's response to his dissatisfaction?