Exam 17: Organizational Change and Stress Management

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in the Kotter's eight-step plan for implementing change represents the "unfreezing" stage in the Lewin's three-step model?

Research suggests that the ability to easily accept and adapt to change is not related to personality.

Inability to change in accordance with the market trends can cause organizations to go bankrupt.

Cooptation is a form of both manipulation and participation.

Which of the following resources should you seek when emotional demands are stressing you?

Which of the following statements is true regarding stress?

Which of the following characteristics is not attributed to idea champions?

Which of the following statements is true regarding innovative organization?

All of the following strategies are organizational approaches to managing stress, except _________.

Individuals with internal locus of control tend to be more prone to stress.

During the "discovery" step of appreciative inquiry, participants write action plans and develop implementation strategies.

After restructuring, your division has had trouble filling the open positions with appropriate candidates. The selection processes used by human resources have not yet adjusted to the new criteria required for the restructured job positions. This problem is an example of which kind of resistance to change?

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. -You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

Alex has a new idea for a way to cut costs in his department, but he is not willing to share his idea with his boss because the last department head that tried new cost cutting methods was recently fired because the new methods could not achieve expected results. Based on the example, how can Alex's company improve the culture to create innovation?

Which of the following resistance to change is implicit?

In innovative organizations, interunit communication tends to be low.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

People are more willing to accept changes if they trust the managers implementing them.

What are the various ways in which employees express resistance to change?