Exam 17: Organizational Change and Stress Management

Organizations and their members tend to resist change.

Stress is associated with _________ and _________.

Describe the various ways of overcoming resistance to change.

What is cooptation?

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. -You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

The restraining forces direct behavior away from the status quo.

Which of the following is a step in the appreciative inquiry process?

Describe the behavioral consequences of stress.

Team building typically includes _________.

The recent bankruptcy of auto manufacturers General Motors and Chrysler were caused due to ________.