Exam 17: Organizational Change and Stress Management

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. -You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

What are the various individual sources of resistance to change?

Darg's team just had a research breakthrough. They'll need several thousands of dollars to complete the project. Darg has called a series of meetings in which he's promoting the significance of the new discovery, explaining the economic benefits that will result from the final project, and answering questions. Darg is a(n) ________ within his company.

Jill is overwhelmed with the new tasks that she has been assigned after the department merger. Every day, she arrives at work and makes a list of the new tasks, writes a number next to each one according to the urgency of completion, and schedules a time to complete each one. Although she's still stressed, Jill is able to get most of the work done and feels better at the end of the day. Jill is using ________ techniques to reduce her stress.

Idea champions display characteristics associated with ________ leadership.

Organizations have built-in mechanisms-like their selection processes and formalized regulations-to produce stability. When an organization is confronted with change, these mechanisms act as a counterbalance to sustain stability. Which of the following organizational sources of resistance to change is represented by these mechanisms?

What are the various organizational sources of resistance to change?

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Describe the psychological consequences of stress.

The less control people have over the pace of their work, the greater the stress and dissatisfaction.

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Innovation is nurtured where there are slack resources.

Office politics is an example of a challenge stressor.

Procedural fairness while implementing changes is especially important when ________.

In a survey feedback, employees complete a questionnaire on all of the following topics, except _________.

During the "dreaming" step of appreciative inquiry, participants ________.

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.