Question 1

Which of the following is an example of downward communication flow?

Accepted Answer

A)  An employee provides feedback to higher-ups regarding her progress toward goals. 
B)  An employee suggests a way of improving efficiency of a process to his team lead. 
C)  An employee receives a mail from her team leader pointing out problems that need attention. 
D)  An employee informs her colleague about changes in the company policy. 
E)  An employee informs his friend from a different department about a new coffee shop that has just opened in the town. 
A)  An employee provides feedback to higher-ups regarding her progress toward goals. 
B)  An employee suggests a way of improving efficiency of a process to his team lead. 
C)  An employee receives a mail from her team leader pointing out problems that need attention. 
D)  An employee informs her colleague about changes in the company policy. 
E)  An employee informs his friend from a different department about a new coffee shop that has just opened in the town.

Question 2

All of the following are examples of nonverbal communication except ________.

Accepted Answer

A)  intonations or emphasis 
B)  instant messaging 
C)  physical distance between the sender and the receiver 
D)  facial expressions 
E)  hand gestures 
A)  intonations or emphasis 
B)  instant messaging 
C)  physical distance between the sender and the receiver 
D)  facial expressions 
E)  hand gestures

Question 3

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock.
-Joe misses the one o'clock meeting because he misunderstood which meeting Mary was referring to. Joe forgot to ask Mary to clarify which meeting she meant. Joe's misunderstanding therefore occurred due to ________.

Accepted Answer

A)  improper encoding 
B)  improper decoding 
C)  noise 
D)  a lack of feedback 
E)  improper channel selection 
A)  improper encoding 
B)  improper decoding 
C)  noise 
D)  a lack of feedback 
E)  improper channel selection

Question 4

Which of the following is not a recommendation to effectively manage e-mail?

Accepted Answer

A)  Don't check e-mail in the morning. 
B)  Check e-mail throughout the day. 
C)  Stop sending lots of e-mails. 
D)  Unsubscribe to e-mail newsletters you don't need. 
E)  Check e-mail in batches. 
A)  Don't check e-mail in the morning. 
B)  Check e-mail throughout the day. 
C)  Stop sending lots of e-mails. 
D)  Unsubscribe to e-mail newsletters you don't need. 
E)  Check e-mail in batches.

Question 5

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements.
-After establishing Team D in a wheel network structure, Harriet receives negative feedback from members of the team. Many team members express frustration about working in the group, and most dislike the interpersonal style of the team leader. Which of the following strategies would most likely help to improve the team members' morale?

Accepted Answer

A)  leaving the team as a wheel network and encouraging team members to share the leadership responsibility 
B)  restructuring the group as a chain network and replacing the leader with another group member 
C)  leaving the team leader in place and restructuring the group as a chain network 
D)  transferring the team leader to another group and restructuring the group as an all-channel network 
E)  leaving the team as a wheel network and replacing the team leader with another group member 
A)  leaving the team as a wheel network and encouraging team members to share the leadership responsibility 
B)  restructuring the group as a chain network and replacing the leader with another group member 
C)  leaving the team leader in place and restructuring the group as a chain network 
D)  transferring the team leader to another group and restructuring the group as an all-channel network 
E)  leaving the team as a wheel network and replacing the team leader with another group member

Question 6

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures.
-Brenda explains to new employees that ________ cultures rely heavily on nonverbal cues and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Accepted Answer

A)  low power distance 
B)  high power distance 
C)  uncertainty avoiding 
D)  low-context 
E)  high-context 
A)  low power distance 
B)  high power distance 
C)  uncertainty avoiding 
D)  low-context 
E)  high-context

Question 7

Individuals from individualistic cultures tend to acknowledge conflict only implicitly and avoid emotionally charged disputes.

Accepted Answer

A) True 
 B)False

Question 8

One way of effectively managing e-mails is to check it in batches rather than checking it continually throughout the day.

Accepted Answer

A) True 
 B)False

Question 9

Which of following best represents "e-mail bankruptcy"?

Accepted Answer

A)  deleting your e-mail ID 
B)  checking your e-mails only once a month 
C)  allowing somebody else to operate your e-mail account 
D)  creating a new mail ID every month and redirecting all your old e-mails to the new ID 
E)  wiping out your entire inbox and starting over 
A)  deleting your e-mail ID 
B)  checking your e-mails only once a month 
C)  allowing somebody else to operate your e-mail account 
D)  creating a new mail ID every month and redirecting all your old e-mails to the new ID 
E)  wiping out your entire inbox and starting over

Question 10

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

Accepted Answer

A)  oral 
B)  grapevine 
C)  written 
D)  nonverbal 
E)  lateral 
A)  oral 
B)  grapevine 
C)  written 
D)  nonverbal 
E)  lateral

Question 11

Even when we're communicating in the same language, words mean different things to different people, and ________ and context are two of the biggest factors that influence such differences.

Accepted Answer

A)  educational qualification 
B)  gender 
C)  age 
D)  religion 
E)  social class 
A)  educational qualification 
B)  gender 
C)  age 
D)  religion 
E)  social class

Question 12

Helena and Laura were talking on the phone. Laura's two-year-old son fell and started crying loudly. Laura could no longer hear what Helena said. This is an example of ________.

Accepted Answer

A)  feedback 
B)  decoding 
C)  noise 
D)  encoding 
E)  filtering 
A)  feedback 
B)  decoding 
C)  noise 
D)  encoding 
E)  filtering

Question 13

Describe the various forms of nonverbal communication.

Accepted Answer

Nonverbal communication includes body mo

Question 14

Distinguish between high-context and low-context cultures.

Accepted Answer

Cultures tend to differ in the degree to

Question 15

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures.
-Communication that flows from one level of a group or organization to a lower level is lateral communication.

Accepted Answer

A) True 
 B)False

Question 16

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures.
-Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Accepted Answer

A) True 
 B)False

Question 17

Discuss the three common small group networks. Evaluate each on their effectiveness. Is there any one best network?

Accepted Answer

a) The chain rigidly follows the formal

Question 18

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements.
-Team A must operate very quickly to meet stringent deadlines. The quality of the final project depends highly on Team A's output, so Team A must also work very accurately. Which of the following network structures should Harriet choose for this team?

Accepted Answer

A)  chain 
B)  wheel 
C)  mesh 
D)  star 
E)  all-channel 
A)  chain 
B)  wheel 
C)  mesh 
D)  star 
E)  all-channel

Question 19

All of the following are examples of downward communication flows except ________.

Accepted Answer

A)  managers assigning goals 
B)  managers informing employees of procedures 
C)  managers pointing out problems that need attention 
D)  employees completing attitude surveys 
E)  managers telling employees to work more quickly 
A)  managers assigning goals 
B)  managers informing employees of procedures 
C)  managers pointing out problems that need attention 
D)  employees completing attitude surveys 
E)  managers telling employees to work more quickly

Question 20

Which one of the following is an informal source of information for job applicants joining an organization?

Accepted Answer

A)  electronic communication 
B)  nonverbal communication 
C)  horizontal communication 
D)  vertical communication 
E)  grapevine communication 
A)  electronic communication 
B)  nonverbal communication 
C)  horizontal communication 
D)  vertical communication 
E)  grapevine communication

Which of the following is an example of downward communication flow?

All of the following are examples of nonverbal communication except ________.

Which of the following is not a recommendation to effectively manage e-mail?

Individuals from individualistic cultures tend to acknowledge conflict only implicitly and avoid emotionally charged disputes.

One way of effectively managing e-mails is to check it in batches rather than checking it continually throughout the day.

Which of following best represents "e-mail bankruptcy"?

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

Even when we're communicating in the same language, words mean different things to different people, and ________ and context are two of the biggest factors that influence such differences.

Helena and Laura were talking on the phone. Laura's two-year-old son fell and started crying loudly. Laura could no longer hear what Helena said. This is an example of ________.

Describe the various forms of nonverbal communication.

Distinguish between high-context and low-context cultures.

Discuss the three common small group networks. Evaluate each on their effectiveness. Is there any one best network?

All of the following are examples of downward communication flows except ________.

Which one of the following is an informal source of information for job applicants joining an organization?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 11: Communication

Which of the following is an example of downward communication flow?

All of the following are examples of nonverbal communication except ________.

Which of the following is not a recommendation to effectively manage e-mail?

Individuals from individualistic cultures tend to acknowledge conflict only implicitly and avoid emotionally charged disputes.

One way of effectively managing e-mails is to check it in batches rather than checking it continually throughout the day.

Which of following best represents "e-mail bankruptcy"?

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

Even when we're communicating in the same language, words mean different things to different people, and ________ and context are two of the biggest factors that influence such differences.

Helena and Laura were talking on the phone. Laura's two-year-old son fell and started crying loudly. Laura could no longer hear what Helena said. This is an example of ________.

Describe the various forms of nonverbal communication.

Distinguish between high-context and low-context cultures.

Discuss the three common small group networks. Evaluate each on their effectiveness. Is there any one best network?

All of the following are examples of downward communication flows except ________.

Which one of the following is an informal source of information for job applicants joining an organization?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters