Question 1

Define and describe the traditional view of conflict.

Accepted Answer

The traditional view of conflict argues

Question 2

Which of the following statements is a condition necessary for integrative bargaining to succeed in organizations?

Accepted Answer

A)  Opposing parties must not be guarded about their concerns. 
B)  Opposing parties must not be sensitive to others' needs. 
C)  Opposing parties must not trust each other. 
D)  Opposing parties must not be open to sharing information. 
E)  Opposing parties must not want to maintain flexibility. 
A)  Opposing parties must not be guarded about their concerns. 
B)  Opposing parties must not be sensitive to others' needs. 
C)  Opposing parties must not trust each other. 
D)  Opposing parties must not be open to sharing information. 
E)  Opposing parties must not want to maintain flexibility.

Question 3

Outline and discuss the conflict process.

Accepted Answer

The conflict process can be seen as comp

Question 4

Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes. She has observed examples of both in her organization.
-Jennifer's boss asks for her recommendations on strategies to promote functional conflicts within the company. Which of the following is Jennifer most likely to recommend?

Accepted Answer

A)  punishing individuals who support beliefs that management has rejected 
B)  empowering employees to question their bosses 
C)  implementing a policy of promoting personnel who are conflict avoiders 
D)  instructing managers to discourage devil's advocacy in the decision-making process 
E)  encouraging managers to reward employees who keep their opinions to themselves 
A)  punishing individuals who support beliefs that management has rejected 
B)  empowering employees to question their bosses 
C)  implementing a policy of promoting personnel who are conflict avoiders 
D)  instructing managers to discourage devil's advocacy in the decision-making process 
E)  encouraging managers to reward employees who keep their opinions to themselves

Question 5

Managers with high levels of economic power from Hong Kong, which is a high power-distance country, tend to be more cooperative in negotiations over a shared resource than German and United States managers, who were lower in power distance.

Accepted Answer

A) True 
 B)False

Question 6

Distributive bargaining attempts to create a win-win solution for both the parties.

Accepted Answer

A) True 
 B)False

Question 7

Carisa is negotiating for the labor union. Today, she is presenting the evidence and papers that demonstrate the average wages in the area, the cost of health care for the average worker, and a pie graph demonstrating how these costs affect the new salary request. Which phase of the negotiation process is Carisa currently in?

Accepted Answer

A)  preparation and planning 
B)  definition of ground rules 
C)  clarification and justification 
D)  bargaining and problem solving 
E)  closure and implementation 
A)  preparation and planning 
B)  definition of ground rules 
C)  clarification and justification 
D)  bargaining and problem solving 
E)  closure and implementation

Question 8

Playbill, Inc. is a company that hires culturally diverse people to perform Shakespearean plays for high school students. The company employs actors and actresses from all over the world. The actors and actresses have joined together to ask Playbill for higher salaries. The employees are struggling over deciding who will negotiate for them.
-The interactionist view of conflict proposes that all conflicts are good.

Accepted Answer

A) True 
 B)False

Question 9

A party who seeks to appease an opponent may be willing to place the opponent's interests above his or her own, sacrificing to maintain the relationship. We refer to this intention as ________.

Accepted Answer

A)  collaborating 
B)  avoiding 
C)  compromising 
D)  competing 
E)  accommodating 
A)  collaborating 
B)  avoiding 
C)  compromising 
D)  competing 
E)  accommodating

Question 10

Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes. She has observed examples of both in her organization.
-Last month, Jennifer's department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict?

Accepted Answer

A)  the quality of decisions is improved 
B)  creativity and innovation are stimulated 
C)  tensions are released 
D)  groupthink is increased 
E)  interest and curiosity are encouraged 
A)  the quality of decisions is improved 
B)  creativity and innovation are stimulated 
C)  tensions are released 
D)  groupthink is increased 
E)  interest and curiosity are encouraged

Question 11

Men and women negotiate differently.

Accepted Answer

A) True 
 B)False

Question 12

Tenure and conflict have been found to be inversely related.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is true regarding negotiation that takes place in a collectivist culture?

Accepted Answer

A)  Collectivists are less likely to seek to preserve relationships and promote the good of the group as a whole than individualists. 
B)  Collectivists are more likely to confront differences of opinion directly and openly as compared to individualists. 
C)  Competing tactics are the most preferred methods of conflict management in China. 
D)  As compared to individualists, collectivists are less likely to see offers from their counterparts as unfair and to reject them. 
E)  The methods of conflict management preferred by United States managers are avoiding and compromising. 
A)  Collectivists are less likely to seek to preserve relationships and promote the good of the group as a whole than individualists. 
B)  Collectivists are more likely to confront differences of opinion directly and openly as compared to individualists. 
C)  Competing tactics are the most preferred methods of conflict management in China. 
D)  As compared to individualists, collectivists are less likely to see offers from their counterparts as unfair and to reject them. 
E)  The methods of conflict management preferred by United States managers are avoiding and compromising.

Question 14

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

Accepted Answer

A)  Problem solving 
B)  Assessment 
C)  Conflict 
D)  Negotiation 
E)  Collective bargaining 
A)  Problem solving 
B)  Assessment 
C)  Conflict 
D)  Negotiation 
E)  Collective bargaining

Question 15

Which of the following is the first stage of the conflict process?

Accepted Answer

A)  cognition 
B)  personalization 
C)  incompatibility 
D)  intention 
E)  habituation 
A)  cognition 
B)  personalization 
C)  incompatibility 
D)  intention 
E)  habituation

Question 16

What is the overall goal of conflict management?

Accepted Answer

A)  achieving the desired conflict level 
B)  resolving conflict 
C)  stimulating conflict 
D)  identifying conflict 
E)  assessing the source of conflict 
A)  achieving the desired conflict level 
B)  resolving conflict 
C)  stimulating conflict 
D)  identifying conflict 
E)  assessing the source of conflict

Question 17

The conflict-handling intention of accommodating is ________.

Accepted Answer

A)  assertive and uncooperative 
B)  assertive and cooperative 
C)  unassertive and uncooperative 
D)  unassertive and cooperative 
E)  reflective and assertive 
A)  assertive and uncooperative 
B)  assertive and cooperative 
C)  unassertive and uncooperative 
D)  unassertive and cooperative 
E)  reflective and assertive

Question 18

Discuss the effects of gender on effectiveness of negotiations.

Accepted Answer

A popular stereotype is that women are m

Question 19

The terms negotiation and ________ are used interchangeably.

Accepted Answer

A)  mediation 
B)  bargaining 
C)  collaboration 
D)  accommodating 
E)  arbitration 
A)  mediation 
B)  bargaining 
C)  collaboration 
D)  accommodating 
E)  arbitration

Question 20

The potential for conflict increases when too much communication takes place.

Accepted Answer

A) True 
 B)False

Define and describe the traditional view of conflict.

Which of the following statements is a condition necessary for integrative bargaining to succeed in organizations?

Outline and discuss the conflict process.

Managers with high levels of economic power from Hong Kong, which is a high power-distance country, tend to be more cooperative in negotiations over a shared resource than German and United States managers, who were lower in power distance.

Distributive bargaining attempts to create a win-win solution for both the parties.

A party who seeks to appease an opponent may be willing to place the opponent's interests above his or her own, sacrificing to maintain the relationship. We refer to this intention as ________.

Men and women negotiate differently.

Tenure and conflict have been found to be inversely related.

Which of the following statements is true regarding negotiation that takes place in a collectivist culture?

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

Which of the following is the first stage of the conflict process?

What is the overall goal of conflict management?

The conflict-handling intention of accommodating is ________.

Discuss the effects of gender on effectiveness of negotiations.

The terms negotiation and ________ are used interchangeably.

The potential for conflict increases when too much communication takes place.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

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Exam 14: Conflict and Negotiation

Define and describe the traditional view of conflict.

Which of the following statements is a condition necessary for integrative bargaining to succeed in organizations?

Outline and discuss the conflict process.

Managers with high levels of economic power from Hong Kong, which is a high power-distance country, tend to be more cooperative in negotiations over a shared resource than German and United States managers, who were lower in power distance.

Distributive bargaining attempts to create a win-win solution for both the parties.

A party who seeks to appease an opponent may be willing to place the opponent's interests above his or her own, sacrificing to maintain the relationship. We refer to this intention as ________.

Men and women negotiate differently.

Tenure and conflict have been found to be inversely related.

Which of the following statements is true regarding negotiation that takes place in a collectivist culture?

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

Which of the following is the first stage of the conflict process?

What is the overall goal of conflict management?

The conflict-handling intention of accommodating is ________.

Discuss the effects of gender on effectiveness of negotiations.

The terms negotiation and ________ are used interchangeably.

The potential for conflict increases when too much communication takes place.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters