Question 1

Which of the following is a basic characteristic of an effective reward system?

Accepted Answer

A) Rewards are distributed fairly. 
B) The reward system offers various ways to satisfy individual needs. 
C) The rewards satisfy employees' basic needs. 
D) The rewards are comparable to those offered by other organizations in the immediate area. 
E) All of these choices 
A) Rewards are distributed fairly. 
B) The reward system offers various ways to satisfy individual needs. 
C) The rewards satisfy employees' basic needs. 
D) The rewards are comparable to those offered by other organizations in the immediate area. 
E) All of these choices

Question 2

Smart people sometimes do dumb things that lead to public disgrace or prison time,for example,cheating on their taxes.Use Maslow's hierarchy of needs theory to explain that type of behavior.

Accepted Answer

Maslow's hierarchy of needs theory sugge

Question 3

Which motivational theory suggests that people will rationalize away differences between rewards they and others receive?

Accepted Answer

A) Hierarchy of needs 
B) Equity 
C) Expectancy 
D) Reinforcement 
E) Two-factor 
A) Hierarchy of needs 
B) Equity 
C) Expectancy 
D) Reinforcement 
E) Two-factor

Question 4

Which of the following is NOT one of the basic assumptions of expectancy theory?

Accepted Answer

A) Individual differences as well as the environment influence motivation. 
B) Individuals observe their own behavior and decide whether it is motivated by internal or external factors. 
C) People are free to make choices about how to behave. 
D) People have a choice of behavioral alternatives. 
E) Different people march to different drummers. 
A) Individual differences as well as the environment influence motivation. 
B) Individuals observe their own behavior and decide whether it is motivated by internal or external factors. 
C) People are free to make choices about how to behave. 
D) People have a choice of behavioral alternatives. 
E) Different people march to different drummers.

Question 5

Many schools think selecting a student for the gifted and talented program is

Accepted Answer

A) positive reinforcement. 
B) punishment. 
C) avoidance. 
D) extinction. 
E) an intrinsic reward. 
A) positive reinforcement. 
B) punishment. 
C) avoidance. 
D) extinction. 
E) an intrinsic reward.

Question 6

A manager who provides reinforcement on a periodic basis,regardless of performance,is using a ____ schedule.

Accepted Answer

A) variable-interval 
B) variable-fixed 
C) fixed-ratio 
D) fixed-interval 
E) variable-ratio 
A) variable-interval 
B) variable-fixed 
C) fixed-ratio 
D) fixed-interval 
E) variable-ratio

Question 7

Practicing one's faith is part of meeting ____ and ____ needs.

Accepted Answer

A) growth, relatedness 
B) existence, growth 
C) security and esteem 
D) relatedness, existence 
E) physiology and belongingness 
A) growth, relatedness 
B) existence, growth 
C) security and esteem 
D) relatedness, existence 
E) physiology and belongingness

Question 8

Your employees have been appropriately engaging in a particular behavior for several years and have been positively reinforced for doing so.A change in the law now makes this behavior unacceptable.What should you do?

Accepted Answer

A) Punish the behavior until it disappears. 
B) Use extinction to get rid of the behavior. 
C) Use punishment to get rid of the undesirable behavior and then positively reinforce the desired behavior. 
D) Combine extinction of the unacceptable behavior with positive reinforcement of the desired behavior. 
E) Use avoidance toward the undesirable behavior and positive reinforcement of the desired behavior. 
A) Punish the behavior until it disappears. 
B) Use extinction to get rid of the behavior. 
C) Use punishment to get rid of the undesirable behavior and then positively reinforce the desired behavior. 
D) Combine extinction of the unacceptable behavior with positive reinforcement of the desired behavior. 
E) Use avoidance toward the undesirable behavior and positive reinforcement of the desired behavior.

Question 9

If you want to maintain an employee's behavior at a high level with minimum fluctuations in the level of the behavior,which of the following schedules of reinforcement would be most successful? (Disregard the possible difficulty of using such a schedule in the workplace.)

Accepted Answer

A) Continuous 
B) Fixed-ratio 
C) Fixed-interval 
D) Variable-ratio 
E) Variable-interval 
A) Continuous 
B) Fixed-ratio 
C) Fixed-interval 
D) Variable-ratio 
E) Variable-interval

Question 10

Which of the following perspectives on motivation concerns what motivates people as opposed to how they are motivated?

Accepted Answer

A) Traditional 
B) Human relations 
C) Human resources 
D) Content 
E) Process 
A) Traditional 
B) Human relations 
C) Human resources 
D) Content 
E) Process

Question 11

Diane has to be at work during core time,but other than that she can choose her hours.She has a(n)____________________.

Accepted Answer

flexible w

Question 12

The ____ theory says motivation is a function of how much we want something and how likely we think we are to get it.

Accepted Answer

A) expectancy 
B) equity 
C) reinforcement 
D) two-factor 
E) ERG 
A) expectancy 
B) equity 
C) reinforcement 
D) two-factor 
E) ERG

Question 13

Which kind of reinforcement involves providing a desired outcome in the presence of desirable behavior?

Accepted Answer

A) Avoidance 
B) Extinction 
C) Positive 
D) Reward 
E) Punishment 
A) Avoidance 
B) Extinction 
C) Positive 
D) Reward 
E) Punishment

Question 14

The human relations view assumes that the contributions themselves are valuable to both individuals and organizations.

Accepted Answer

A) True 
 B)False

Question 15

What need is evidenced by the fact that people buy life and health insurance and deposit money in savings accounts?

Accepted Answer

A) Physiological 
B) Existence 
C) Self-actualization 
D) Relatedness 
E) Growth 
A) Physiological 
B) Existence 
C) Self-actualization 
D) Relatedness 
E) Growth

Question 16

Employee desire to do the job,employee ability,and the work environment combine to determine ____________________.

Accepted Answer

The answer of Employee desire to do the job,employee ability,and...

Question 17

Use expanded goal-setting theory to describe how you will go about getting employment after graduation.

Accepted Answer

Expanded goal-setting theory can be appl

Question 18

According to the text,performance is basically determined by

Accepted Answer

A) intelligence, environmental influences, and ability. 
B) ability, motivation, and environment. 
C) motivation, experience, and subordinates. 
D) inner drives, psychological needs, and motivation. 
E) motivation, intelligence, and ability. 
A) intelligence, environmental influences, and ability. 
B) ability, motivation, and environment. 
C) motivation, experience, and subordinates. 
D) inner drives, psychological needs, and motivation. 
E) motivation, intelligence, and ability.

Question 19

According to Herzberg's two-factor theory of motivation,which of the following is a motivator?

Accepted Answer

A) Pay 
B) Working conditions 
C) Hygiene factors 
D) An opportunity to show what you can do 
E) A quality supervisor 
A) Pay 
B) Working conditions 
C) Hygiene factors 
D) An opportunity to show what you can do 
E) A quality supervisor

Question 20

Briefly describe the fundamental premise of reinforcement theory and the four methods for influencing behavior using reinforcement theory.

Accepted Answer

The fundamental premise of reinforcement

Exam 16: Managing Employee Motivation and Performance

Which of the following is a basic characteristic of an effective reward system?

Smart people sometimes do dumb things that lead to public disgrace or prison time,for example,cheating on their taxes.Use Maslow's hierarchy of needs theory to explain that type of behavior.

Which motivational theory suggests that people will rationalize away differences between rewards they and others receive?

Which of the following is NOT one of the basic assumptions of expectancy theory?

Many schools think selecting a student for the gifted and talented program is

A manager who provides reinforcement on a periodic basis,regardless of performance,is using a ____ schedule.

Practicing one's faith is part of meeting ____ and ____ needs.

Your employees have been appropriately engaging in a particular behavior for several years and have been positively reinforced for doing so.A change in the law now makes this behavior unacceptable.What should you do?

If you want to maintain an employee's behavior at a high level with minimum fluctuations in the level of the behavior,which of the following schedules of reinforcement would be most successful? (Disregard the possible difficulty of using such a schedule in the workplace.)

Which of the following perspectives on motivation concerns what motivates people as opposed to how they are motivated?

Diane has to be at work during core time,but other than that she can choose her hours.She has a(n)____________________.

The ____ theory says motivation is a function of how much we want something and how likely we think we are to get it.

Which kind of reinforcement involves providing a desired outcome in the presence of desirable behavior?

The human relations view assumes that the contributions themselves are valuable to both individuals and organizations.

What need is evidenced by the fact that people buy life and health insurance and deposit money in savings accounts?

Employee desire to do the job,employee ability,and the work environment combine to determine ____________________.

Use expanded goal-setting theory to describe how you will go about getting employment after graduation.

According to the text,performance is basically determined by

According to Herzberg's two-factor theory of motivation,which of the following is a motivator?

Briefly describe the fundamental premise of reinforcement theory and the four methods for influencing behavior using reinforcement theory.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters

Practicing one's faith is part of meeting and needs.