Question 1

Process perspectives are concerned with how motivation occurs.

Accepted Answer

A) True 
 B)False

Question 2

Match the following.You may use a response once,more than once,or not at all.

Accepted Answer

The answer of Match the following.You may use a response...

Question 3

Wal-Mart rewards high performers with the chance to model or choose a family member to model,for their sales flyers.Wal-Mart is attempting to meet associate's ____ needs.

Accepted Answer

A) esteem 
B) physiological 
C) belongingness 
D) security 
E) self-actualization 
A) esteem 
B) physiological 
C) belongingness 
D) security 
E) self-actualization

Question 4

The hierarchy of needs theory suggests that more than one level of need can cause motivation at the same time.

Accepted Answer

A) True 
 B)False

Question 5

A criticism of ____________________ theory is that his sample was not representative of the general population and that subsequent research often failed to uphold the theory.

Accepted Answer

Herzberg's

Question 6

According to the ERG theory of motivation

Accepted Answer

A) more than one level of needs can operate simultaneously. 
B) employees are primarily motivated by money. 
C) satisfaction is contingent on hygiene factors. 
D) few people are motivated by a need for achievement. 
E) motivation is a function of how much we want something and how likely we think we are to get it. 
A) more than one level of needs can operate simultaneously. 
B) employees are primarily motivated by money. 
C) satisfaction is contingent on hygiene factors. 
D) few people are motivated by a need for achievement. 
E) motivation is a function of how much we want something and how likely we think we are to get it.

Question 7

Describe a change in one of your behaviors.Did any of the reinforcement contingencies affect your change?

Accepted Answer

One change in my behavior has been my de

Question 8

As it is used in expectancy theory,the term valence refers to

Accepted Answer

A) a subjective probability estimate that effort will lead to performance. 
B) a subjective probability estimate that performance will lead to rewards. 
C) the value an individual places on outcomes. 
D) the product of the effort to performance and performance to reward expectancies. 
E) the overall level of individual motivation. 
A) a subjective probability estimate that effort will lead to performance. 
B) a subjective probability estimate that performance will lead to rewards. 
C) the value an individual places on outcomes. 
D) the product of the effort to performance and performance to reward expectancies. 
E) the overall level of individual motivation.

Question 9

A(n)____________________ rewards individual performance on a real-time basis.

Accepted Answer

individual

Question 10

Which of the following is an example of a positive reinforcer?

Accepted Answer

A) Praise 
B) A pay raise 
C) A promotion 
D) A plaque 
E) All of these choices 
A) Praise 
B) A pay raise 
C) A promotion 
D) A plaque 
E) All of these choices

Question 11

Ron Cole enjoys many good friendships with the people he works with,but feels a real need to achieve great things in his job.He tries everything he can think of to get his boss to give him a meaningful project to work on and to gain some recognition for what he does,but to no avail.Finally,he concludes that he is wasting his time and reverts to nourishing his friendships with coworkers.What concept from the ERG theory of motivation would explain this renewed interest in friendships?

Accepted Answer

A) Satisfaction-progression element 
B) Punishment cycle 
C) Frustration-regression element 
D) Equity-reduction element 
E) Expectancy-decline cycle 
A) Satisfaction-progression element 
B) Punishment cycle 
C) Frustration-regression element 
D) Equity-reduction element 
E) Expectancy-decline cycle

Question 12

Which of the following schedules of reinforcement are time-based schedules?

Accepted Answer

A) Fixed-interval and variable-interval 
B) Fixed-ratio and variable-ratio 
C) Fixed-ratio and variable-interval 
D) Fixed-interval and variable-ratio 
E) Variable-interval and variable-ratio 
A) Fixed-interval and variable-interval 
B) Fixed-ratio and variable-ratio 
C) Fixed-ratio and variable-interval 
D) Fixed-interval and variable-ratio 
E) Variable-interval and variable-ratio

Question 13

Goal ____________________ is the extent to which someone makes a goal his or her own.

Accepted Answer

The answer of Goal ____________________ is the extent to which...

Question 14

A manager has been told that she will get a $50,000 bonus if her team meets their quota.She has also been informed that she will be fired if she does not get her team above last year's total.Which motivation theory is her boss most likely using?

Accepted Answer

A) Equity theory 
B) Maslow's needs hierarchy 
C) Herzberg's two-factor theory 
D) Expectancy theory 
E) ERG theory 
A) Equity theory 
B) Maslow's needs hierarchy 
C) Herzberg's two-factor theory 
D) Expectancy theory 
E) ERG theory

Question 15

The ____________________ approach to motivation assumes that the individual's social needs are the most important factor for motivation.

Accepted Answer

The answer of The ____________________ approach to motivation assumes that...

Question 16

Brittany compares her salary to Neal's and finds that her salary is higher than his.According to equity theory,Brittany should

Accepted Answer

A) remember to compare her inputs to Neal's. 
B) be motivated, because she makes more money. 
C) be unmotivated, because she is being rewarded too highly. 
D) be motivated, because Neal is not valued by the firm as much as she is. 
E) None of these choices. 
A) remember to compare her inputs to Neal's. 
B) be motivated, because she makes more money. 
C) be unmotivated, because she is being rewarded too highly. 
D) be motivated, because Neal is not valued by the firm as much as she is. 
E) None of these choices.

Question 17

An organization's ____________________ is its most basic tool for managing employee motivation.

Accepted Answer

The answer of An organization's ____________________ is its most basic...

Question 18

According to the expectancy model,performance is a result of

Accepted Answer

A) valence. 
B) the need for achievement, affiliation, and power. 
C) the strength of hygiene and motivation factors. 
D) the need for existence, relatedness, and growth. 
E) individual effort, ability, and environmental forces. 
A) valence. 
B) the need for achievement, affiliation, and power. 
C) the strength of hygiene and motivation factors. 
D) the need for existence, relatedness, and growth. 
E) individual effort, ability, and environmental forces.

Question 19

Empowerment is more comprehensive than participation.

Accepted Answer

A) True 
 B)False

Question 20

To make successful use of the equity theory,managers must remember that

Accepted Answer

A) over rewarded employees perform best. 
B) under rewarded employees perform best. 
C) for rewards to motivate employees, employees must perceive them as being fair. 
D) employees must consider their inputs equal to the inputs of their comparison other. 
E) employees must consider their outcomes equal to the outcomes of their comparison other. 
A) over rewarded employees perform best. 
B) under rewarded employees perform best. 
C) for rewards to motivate employees, employees must perceive them as being fair. 
D) employees must consider their inputs equal to the inputs of their comparison other. 
E) employees must consider their outcomes equal to the outcomes of their comparison other.

Exam 16: Managing Employee Motivation and Performance

Process perspectives are concerned with how motivation occurs.

Match the following.You may use a response once,more than once,or not at all.

Wal-Mart rewards high performers with the chance to model or choose a family member to model,for their sales flyers.Wal-Mart is attempting to meet associate's ____ needs.

The hierarchy of needs theory suggests that more than one level of need can cause motivation at the same time.

A criticism of ____________________ theory is that his sample was not representative of the general population and that subsequent research often failed to uphold the theory.

According to the ERG theory of motivation

Describe a change in one of your behaviors.Did any of the reinforcement contingencies affect your change?

As it is used in expectancy theory,the term valence refers to

A(n)____________________ rewards individual performance on a real-time basis.

Which of the following is an example of a positive reinforcer?

Which of the following schedules of reinforcement are time-based schedules?

Goal ____________________ is the extent to which someone makes a goal his or her own.

A manager has been told that she will get a $50,000 bonus if her team meets their quota.She has also been informed that she will be fired if she does not get her team above last year's total.Which motivation theory is her boss most likely using?

The ____________________ approach to motivation assumes that the individual's social needs are the most important factor for motivation.

Brittany compares her salary to Neal's and finds that her salary is higher than his.According to equity theory,Brittany should

An organization's ____________________ is its most basic tool for managing employee motivation.

According to the expectancy model,performance is a result of

Empowerment is more comprehensive than participation.

To make successful use of the equity theory,managers must remember that

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