Question 1

Keeping up with the Jones's is a need for recognition and respect also called ____________________.
or

Accepted Answer

The answer of Keeping up with the Jones's is a...

Question 2

Emergency medical technicians work 48 hour shifts every seven days.They use a compressed work schedule.

Accepted Answer

A) True 
 B)False

Question 3

One method commonly used to empower employees is

Accepted Answer

A) focus groups. 
B) Delphi groups. 
C) work teams. 
D) organizational policies. 
E) matrix organizational structures. 
A) focus groups. 
B) Delphi groups. 
C) work teams. 
D) organizational policies. 
E) matrix organizational structures.

Question 4

Raj sells office-management software to people in the medical profession.His sales manager has advised Raj that one of his goals this year should be to increase the time he spends on after-the-sale service.Once Raj has sold the software,the customer buys upgrades from the manufacturer and will never again buy from Raj.Raj sees after-the-sale service as a poor use of time that could be used to sell.In terms of the goal-setting theory,the likelihood that Raj will achieve his sales manager's goal is low due to a lack of goal

Accepted Answer

A) consistency and uniformity. 
B) congruity and consistency. 
C) acceptance and commitment. 
D) difficulty and acceptance. 
E) conformity and flexibility. 
A) consistency and uniformity. 
B) congruity and consistency. 
C) acceptance and commitment. 
D) difficulty and acceptance. 
E) conformity and flexibility.

Question 5

One step in behavior modification is to determine what rewards subordinates desire most and to tie those desired rewards to desired performance.If participants ignore the unwanted behavior,then the behavior modification is centered around

Accepted Answer

A) positive reinforcement and punishment. 
B) avoidance and punishment. 
C) positive reinforcement and extinction. 
D) avoidance and extinction. 
E) positive reinforcement and avoidance. 
A) positive reinforcement and punishment. 
B) avoidance and punishment. 
C) positive reinforcement and extinction. 
D) avoidance and extinction. 
E) positive reinforcement and avoidance.

Question 6

Which of the following statements describes a problem that managers who use punishment and extinction may experience?

Accepted Answer

A) Both methods involve the use of avoidance. 
B) Both methods involve the use of fixed-interval reinforcement schedules, which are the least effective schedules. 
C) Both methods fail to prescribe the desired behavior. 
D) Both methods are process theories of motivation. 
E) Both methods depend on the target's perception of equity. 
A) Both methods involve the use of avoidance. 
B) Both methods involve the use of fixed-interval reinforcement schedules, which are the least effective schedules. 
C) Both methods fail to prescribe the desired behavior. 
D) Both methods are process theories of motivation. 
E) Both methods depend on the target's perception of equity.

Question 7

Which of the following statements about the need for power is FALSE?

Accepted Answer

A) People with high power needs tend to be high performers. 
B) People with high power needs tend to have good attendance records. 
C) Most supervisors do not have a high need for power. 
D) More successful managers have higher power needs than do less successful managers. 
E) The need for power is the desire to be influential and to control one's environment. 
A) People with high power needs tend to be high performers. 
B) People with high power needs tend to have good attendance records. 
C) Most supervisors do not have a high need for power. 
D) More successful managers have higher power needs than do less successful managers. 
E) The need for power is the desire to be influential and to control one's environment.

Question 8

Some people get addicted to gambling after the first "rush" they feel from a win.Use expectancy theory to explain the errors in their thinking.

Accepted Answer

Expectancy theory suggests that individu

Question 9

The most basic method of managing employee motivation is

Accepted Answer

A) job design. 
B) labor relations. 
C) the reward system. 
D) job classification. 
E) recruiting and selection. 
A) job design. 
B) labor relations. 
C) the reward system. 
D) job classification. 
E) recruiting and selection.

Question 10

Describe a situation where you felt unjustly treated.Use equity theory to analyze your feelings and actions.

Accepted Answer

One situation where I felt unjustly trea

Question 11

Which of the following factors would MOST likely cause an employee to have a low effort-to-performance expectancy?

Accepted Answer

A) The company keeps its pay schedules secret. 
B) The employee perceives his or her ability as low. 
C) Management increases standards for receiving a bonus when workers start increasing productivity. 
D) It is a well-known fact that the organization pays below industry standards. 
E) The employee feels that the organization's reward is not adequate. 
A) The company keeps its pay schedules secret. 
B) The employee perceives his or her ability as low. 
C) Management increases standards for receiving a bonus when workers start increasing productivity. 
D) It is a well-known fact that the organization pays below industry standards. 
E) The employee feels that the organization's reward is not adequate.

Question 12

Which of the following factors would NOT satisfy Maslow's physiological needs?

Accepted Answer

A) Restrooms 
B) Food 
C) Sex 
D) Pay 
E) Clothing 
A) Restrooms 
B) Food 
C) Sex 
D) Pay 
E) Clothing

Question 13

Edwin is delighted that his boss has promised a hefty bonus to whomever gets the most customers to sign up for lawn-mowing service.According to expectancy theory,Edwin's delight is due to

Accepted Answer

A) the outcome valence. 
B) the effort-to-performance expectancy. 
C) the performance-to-reward expectancy. 
D) the outcome. 
E) none of these choices. 
A) the outcome valence. 
B) the effort-to-performance expectancy. 
C) the performance-to-reward expectancy. 
D) the outcome. 
E) none of these choices.

Question 14

____________________ expectancy is the individual's perception of the probability that effort will lead to high performance.

Accepted Answer

Effort-to-

Question 15

According to the expectancy theory,motivation determines

Accepted Answer

A) effort-to-performance expectancy. 
B) performance-to-reward expectancy. 
C) effort-to-performance expectancy and performance-to-reward expectancy. 
D) effort-to-performance expectancy and valence of outcomes. 
E) effort-to-performance expectancy, performance-to-reward expectancy, and valence of outcomes. 
A) effort-to-performance expectancy. 
B) performance-to-reward expectancy. 
C) effort-to-performance expectancy and performance-to-reward expectancy. 
D) effort-to-performance expectancy and valence of outcomes. 
E) effort-to-performance expectancy, performance-to-reward expectancy, and valence of outcomes.

Question 16

Raphael went to law school,passed his state bar exam,and decided to become a pastry chef.According to expectancy theory,practicing law had

Accepted Answer

A) high positive valence. 
B) a high need for achievement. 
C) a need for self-actualization. 
D) high negative valence. 
E) a high intrinsic self-relevance 
A) high positive valence. 
B) a high need for achievement. 
C) a need for self-actualization. 
D) high negative valence. 
E) a high intrinsic self-relevance

Question 17

On any given day,an employee may choose to work as hard as possible,work just hard enough to avoid a reprimand,or do as little as possible.These are examples of ____________________.

Accepted Answer

The answer of On any given day,an employee may choose...

Question 18

Jill enjoys a challenge.She never stagnates.If work is not providing enough growth,then she will train for a marathon.She is working on her ____ needs.

Accepted Answer

A) esteem 
B) physiological satisfaction 
C) belongingness 
D) security 
E) achievement 
A) esteem 
B) physiological satisfaction 
C) belongingness 
D) security 
E) achievement

Question 19

When a manager observes an employee doing an especially good job and offers praise,the praise serves to ____________________ the behavior.

Accepted Answer

positively

Question 20

Chelsea thinks about her job while at home,and she continually volunteers to do most of the work for the entire project group in her department.These characteristics indicate a strong need for

Accepted Answer

A) achievement. 
B) affiliation. 
C) security. 
D) esteem. 
E) power. 
A) achievement. 
B) affiliation. 
C) security. 
D) esteem. 
E) power.

Exam 16: Managing Employee Motivation and Performance

Keeping up with the Jones's is a need for recognition and respect also called ____________________. or

Emergency medical technicians work 48 hour shifts every seven days.They use a compressed work schedule.

One method commonly used to empower employees is

One step in behavior modification is to determine what rewards subordinates desire most and to tie those desired rewards to desired performance.If participants ignore the unwanted behavior,then the behavior modification is centered around

Which of the following statements describes a problem that managers who use punishment and extinction may experience?

Which of the following statements about the need for power is FALSE?

Some people get addicted to gambling after the first "rush" they feel from a win.Use expectancy theory to explain the errors in their thinking.

The most basic method of managing employee motivation is

Describe a situation where you felt unjustly treated.Use equity theory to analyze your feelings and actions.

Which of the following factors would MOST likely cause an employee to have a low effort-to-performance expectancy?

Which of the following factors would NOT satisfy Maslow's physiological needs?

Edwin is delighted that his boss has promised a hefty bonus to whomever gets the most customers to sign up for lawn-mowing service.According to expectancy theory,Edwin's delight is due to

____________________ expectancy is the individual's perception of the probability that effort will lead to high performance.

According to the expectancy theory,motivation determines

Raphael went to law school,passed his state bar exam,and decided to become a pastry chef.According to expectancy theory,practicing law had

On any given day,an employee may choose to work as hard as possible,work just hard enough to avoid a reprimand,or do as little as possible.These are examples of ____________________.

Jill enjoys a challenge.She never stagnates.If work is not providing enough growth,then she will train for a marathon.She is working on her ____ needs.

When a manager observes an employee doing an especially good job and offers praise,the praise serves to ____________________ the behavior.

Chelsea thinks about her job while at home,and she continually volunteers to do most of the work for the entire project group in her department.These characteristics indicate a strong need for

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters