Question 1

Individual performance is generally determined by three things: skills,pay,and friends.

Accepted Answer

A) True 
 B)False

Question 2

Alberto complimented Daniel on his weekly project update two weeks in a row.Then he waited a month to compliment him again.This is an example of a(n)____ schedule.

Accepted Answer

A) fixed-interval 
B) interval-ratio 
C) fixed-ratio 
D) variable-interval 
E) fixed-variable 
A) fixed-interval 
B) interval-ratio 
C) fixed-ratio 
D) variable-interval 
E) fixed-variable

Question 3

Which of the following statements does NOT describe a common characteristic of people with a high need for achievement?

Accepted Answer

A) They want immediate feedback. 
B) They assume personal responsibility. 
C) They set realistic goals. 
D) They are often preoccupied with their task. 
E) They make up one quarter of the U.S.population 
A) They want immediate feedback. 
B) They assume personal responsibility. 
C) They set realistic goals. 
D) They are often preoccupied with their task. 
E) They make up one quarter of the U.S.population

Question 4

Therese consistently loses her cell phone or forgets to charge it.Her colleges refuse to help her find it.What kind of reinforcement are the colleagues using?

Accepted Answer

A) Avoidance 
B) Extinction 
C) Positive reinforcement 
D) Punishment 
E) Distortion 
A) Avoidance 
B) Extinction 
C) Positive reinforcement 
D) Punishment 
E) Distortion

Question 5

Bernard Madoff is a psychopath who stole money from friends,family,and acquaintances in the largest Ponzi scheme to date.Describe his behavior in terms of expectancy theory.

Accepted Answer

In terms of expectancy theory, Bernard M

Question 6

When the number of H1N1 flu cases in an elementary school reached 10%,classes were postponed.The school could not meet the ____ needs of students and faculty until the flu was gone.

Accepted Answer

A) psychological 
B) security 
C) belongingness 
D) esteem 
E) physiological 
A) psychological 
B) security 
C) belongingness 
D) esteem 
E) physiological

Question 7

The two methods of reducing the frequency of behavior are punishment and avoidance.

Accepted Answer

A) True 
 B)False

Question 8

When a manager's efforts to discipline an employee for poor behavior seem to lead to an increase in that behavior,one could conclude that the manager is actually using a(n)____ strategy.

Accepted Answer

A) avoidance 
B) extinction 
C) positive reinforcement 
D) punishment 
E) retribution 
A) avoidance 
B) extinction 
C) positive reinforcement 
D) punishment 
E) retribution

Question 9

Goal commitment is the extent to which a goal is challenging and requires effort.

Accepted Answer

A) True 
 B)False

Question 10

According to the ____ approach to motivation,employees want to contribute and are able to make genuine contributions to the organization.This philosophy guides most contemporary thinking about employee motivation.

Accepted Answer

A) traditional 
B) human relations 
C) human resources 
D) content 
E) process 
A) traditional 
B) human relations 
C) human resources 
D) content 
E) process

Question 11

Way is teaching himself to play the trombone.He is improving his

Accepted Answer

A) physiological and safety needs. 
B) belongingness and self-esteem needs. 
C) self-actualization and the need for self-esteem. 
D) belongingness and need for the esteem of others. 
E) safety and belongingness needs. 
A) physiological and safety needs. 
B) belongingness and self-esteem needs. 
C) self-actualization and the need for self-esteem. 
D) belongingness and need for the esteem of others. 
E) safety and belongingness needs.

Question 12

Popular motivation strategies apply various theories to organizations.Describe empowerment,participation and alternative forms of work.

Accepted Answer

Empowerment, participation, and alternat

Question 13

A credit-card company hires telemarketers to call customers to try to entice them to sign up for a new credit card.The telemarketers receive a bonus for every fourth application the company receives.This is an example of which type of reinforcement schedule?

Accepted Answer

A) Continuous 
B) Fixed-ratio 
C) Fixed-interval 
D) Variable-ratio 
E) Variable-interval 
A) Continuous 
B) Fixed-ratio 
C) Fixed-interval 
D) Variable-ratio 
E) Variable-interval

Question 14

Compare and contrast the three historical perspectives on motivation: the traditional (classical)approach,the human relations approach,and the human resources approach.

Accepted Answer

The traditional (classical) approach to

Question 15

If,as a supervisor,you have no control over the pay raises,promotions,and rewards,what method of reinforcement are you able to use?

Accepted Answer

A) Positive reinforcement 
B) Extinction 
C) Avoidance 
D) Punishment 
E) All of these choices 
A) Positive reinforcement 
B) Extinction 
C) Avoidance 
D) Punishment 
E) All of these choices

Question 16

According to the ____ theory,people will repeat those behaviors that bring desirable consequences and avoid those that fail to bring desirable consequences or that bring aversive consequences.

Accepted Answer

A) equity 
B) expectancy 
C) two-factor 
D) hierarchy of needs 
E) reinforcement 
A) equity 
B) expectancy 
C) two-factor 
D) hierarchy of needs 
E) reinforcement

Question 17

José wants to be given a job to do and then be left alone to do it.He tends to set moderately difficult goals for himself and to really get involved in his work.He also has a strong need for knowing how he is doing.José has a high need for

Accepted Answer

A) achievement. 
B) affiliation. 
C) power. 
D) security. 
E) esteem. 
A) achievement. 
B) affiliation. 
C) power. 
D) security. 
E) esteem.

Question 18

When actors are playing a part,they try to determine what causes a character to behave in a certain way.The actor is searching for the character's motivation.

Accepted Answer

A) True 
 B)False

Question 19

The two methods of increasing the frequency of a behavior are positive reinforcement and extinction.

Accepted Answer

A) True 
 B)False

Question 20

The historical perspectives on motivation are the traditional,human relations,and contingency approaches.

Accepted Answer

A) True 
 B)False

Exam 16: Managing Employee Motivation and Performance

Individual performance is generally determined by three things: skills,pay,and friends.

Alberto complimented Daniel on his weekly project update two weeks in a row.Then he waited a month to compliment him again.This is an example of a(n)____ schedule.

Which of the following statements does NOT describe a common characteristic of people with a high need for achievement?

Therese consistently loses her cell phone or forgets to charge it.Her colleges refuse to help her find it.What kind of reinforcement are the colleagues using?

Bernard Madoff is a psychopath who stole money from friends,family,and acquaintances in the largest Ponzi scheme to date.Describe his behavior in terms of expectancy theory.

When the number of H1N1 flu cases in an elementary school reached 10%,classes were postponed.The school could not meet the ____ needs of students and faculty until the flu was gone.

The two methods of reducing the frequency of behavior are punishment and avoidance.

When a manager's efforts to discipline an employee for poor behavior seem to lead to an increase in that behavior,one could conclude that the manager is actually using a(n)____ strategy.

Goal commitment is the extent to which a goal is challenging and requires effort.

According to the ____ approach to motivation,employees want to contribute and are able to make genuine contributions to the organization.This philosophy guides most contemporary thinking about employee motivation.

Way is teaching himself to play the trombone.He is improving his

Popular motivation strategies apply various theories to organizations.Describe empowerment,participation and alternative forms of work.

A credit-card company hires telemarketers to call customers to try to entice them to sign up for a new credit card.The telemarketers receive a bonus for every fourth application the company receives.This is an example of which type of reinforcement schedule?

Compare and contrast the three historical perspectives on motivation: the traditional (classical)approach,the human relations approach,and the human resources approach.

If,as a supervisor,you have no control over the pay raises,promotions,and rewards,what method of reinforcement are you able to use?

According to the ____ theory,people will repeat those behaviors that bring desirable consequences and avoid those that fail to bring desirable consequences or that bring aversive consequences.

José wants to be given a job to do and then be left alone to do it.He tends to set moderately difficult goals for himself and to really get involved in his work.He also has a strong need for knowing how he is doing.José has a high need for

When actors are playing a part,they try to determine what causes a character to behave in a certain way.The actor is searching for the character's motivation.

The two methods of increasing the frequency of a behavior are positive reinforcement and extinction.

The historical perspectives on motivation are the traditional,human relations,and contingency approaches.

Managing and the Managers Job

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The Environment and Culture of Organizations

The Ethical and Social Environment

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Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

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Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

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