Exam 13: Managing Diversity

The challenges for managing cultural diversity are complex and considerable for the modern organisation.Using Exhibit 13.5 on page 535of the text,detail the six important categories for the effective management of cultural diversity,and the implications you believe that these have for human resource management policy development.

The fourth step in achieving cultural competence within an organisational setting is to:

Each of the following is considered a current response to diversity,except:

In terms of the stages of diversity awareness model,the use of negative stereotyping is associated with the 'defence' stage.

The tendency to view people who are different as being deficient in some manner is known as:

The belief that one's own group or subculture is inherently superior to other group's cultures is known as:

_________________________ (three words)is used to make employees aware of the assumptions they make and to increase people's sensitivity and openness to those who are different from themselves.

The ability to interact effectively with people from different cultures is known as ________________( two words)

The _________________ (two words)is an invisible barrier that separates women and minorities from top management positions.

__________ is the belief that groups and subcultures are inherently equal.

When women are excluded from informal manager networks and don't get access to the type of general and line management experience that is required for moving to the top,they are said to have reached the __________.

Each of the following is considered a reason for adopting a 'leveraging differences' mindset,except:

National culture is our intangible nature,pervasive and very difficult to comprehend.

When a manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets they are said to have established a(n)__________________ (three words)in their organisation.

The second step in achieving cultural competence within an organisational setting is to:

The first step in achieving cultural competence within an organisational setting is to:

The degree to which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated is known as their level of inclusion

______________________ (two words)is designed to educate employees about the importance of being aware of their own biases,and teach them skills for communicating and working with others.

__________ refers to any special training designed to make employees aware of their own biases and teach them skills for communicating and working within a diverse workplace.

Employees in a monoculture may not be aware of their biases and the negative stereotypes they apply toward people who represent diverse groups.