Question 1

Which of the following is NOT a causal variable?

Accepted Answer

A)  Controls 
B)  Training 
C)  Teamwork 
D)  Leadership behavior 
A)  Controls 
B)  Training 
C)  Teamwork 
D)  Leadership behavior C

Question 2

Which of the following is an intervening variable?

Accepted Answer

A)  Improved productivity 
B)  Skilled behaviors 
C)  Customer loyalty 
D)  Lower costs 
A)  Improved productivity 
B)  Skilled behaviors 
C)  Customer loyalty 
D)  Lower costs B

Question 3

Change involves all of the following steps EXCEPT _____.

Accepted Answer

A)  identifying 
B)  unfreezing 
C)  changing 
D)  refreezing 
A)  identifying 
B)  unfreezing 
C)  changing 
D)  refreezing A

Question 4

Logical objections are a type of resistance to change.

Accepted Answer

A) True 
 B)False

Question 5

_____ refers to the self-correcting characteristic of organizations that has people acting to establish a steady state of need fulfillment and to protect themselves from disturbance of that balance.

Accepted Answer

A)  Homeostasis 
B)  Equilibrium 
C)  Refreezing 
D)  Groupthinking 
A)  Homeostasis 
B)  Equilibrium 
C)  Refreezing 
D)  Groupthinking

Question 6

Which of the following factors is least likely to cause resistance or passivity?

Accepted Answer

A)  Employees who mouth support in public but undercut changes behind the scenes 
B)  Indecisive managers who suffer from "analysis paralysis" 
C)  Organizational cultures that undervalue criticism of new ideas 
D)  An emphasis on flashy proposals instead of follow-through 
A)  Employees who mouth support in public but undercut changes behind the scenes 
B)  Indecisive managers who suffer from "analysis paralysis" 
C)  Organizational cultures that undervalue criticism of new ideas 
D)  An emphasis on flashy proposals instead of follow-through

Question 7

Which of the following statements is true of organization development?

Accepted Answer

A)  It makes organizations realize that they are just a collection of individuals. 
B)  The objective of OD is to merely change the top management of an organization in order to make it more humanly responsive. 
C)  It helps in recognizing that organizations are systems with dynamic interpersonal relationships holding them together. 
D)  It seeks to use behavioral knowledge to change beliefs, attitudes, and values and retain the existing strategies, structures, and practices of an organization. 
A)  It makes organizations realize that they are just a collection of individuals. 
B)  The objective of OD is to merely change the top management of an organization in order to make it more humanly responsive. 
C)  It helps in recognizing that organizations are systems with dynamic interpersonal relationships holding them together. 
D)  It seeks to use behavioral knowledge to change beliefs, attitudes, and values and retain the existing strategies, structures, and practices of an organization.

Question 8

According to the unfreezing stage of change,getting rid of old practices is typically easier than learning new ones.

Accepted Answer

A) True 
 B)False

Question 9

_____ are managers who initiate bold strategic changes to position the organization for its future.

Accepted Answer

A)  Narcissistic leaders 
B)  Transformational leaders 
C)  Restorative leaders 
D)  Transactional leaders 
A)  Narcissistic leaders 
B)  Transformational leaders 
C)  Restorative leaders 
D)  Transactional leaders

Question 10

Rewards give employees a sense that progress accompanies a change.

Accepted Answer

A) True 
 B)False

Question 11

Psychological resistance is internally logical from the perspective of the employees' attitudes and feelings about change.

Accepted Answer

A) True 
 B)False

Question 12

The vision of an organization typically stretches people beyond their current capabilities and thinking.

Accepted Answer

A) True 
 B)False

Question 13

Resistance to change can be reduced by a broader understanding of employee attitudes and natural reactions to change.

Accepted Answer

A) True 
 B)False

Question 14

Feelings are the indirect result of logical thinking.

Accepted Answer

A) True 
 B)False

Question 15

Explain the approach that is commonly used to improve the problem-solving skills of employees.

Accepted Answer

The approach commonly used to improve pr

Question 16

Causal variables in the organizational development approach include _____.

Accepted Answer

A)  controls 
B)  teamwork 
C)  lower costs 
D)  attitudes 
A)  controls 
B)  teamwork 
C)  lower costs 
D)  attitudes

Question 17

Causal variables are insignificant because they have no effect on end-result variables.

Accepted Answer

A) True 
 B)False

Question 18

Explain briefly the role of a change agent.

Accepted Answer

The change agent usually acts as a catal

Question 19

In the context of building support for change through participation,which of the following implies motivation to support a change and to work to ensure that the change is effective?

Accepted Answer

A)  Appreciative inquiry 
B)  Commitment 
C)  Crowdsourcing 
D)  Action research 
A)  Appreciative inquiry 
B)  Commitment 
C)  Crowdsourcing 
D)  Action research

Question 20

How does participation help in building support for change?

Accepted Answer

A fundamental way to build support for c

Which of the following is NOT a causal variable?

Which of the following is an intervening variable?

Change involves all of the following steps EXCEPT _____.

Logical objections are a type of resistance to change.

_____ refers to the self-correcting characteristic of organizations that has people acting to establish a steady state of need fulfillment and to protect themselves from disturbance of that balance.

Which of the following factors is least likely to cause resistance or passivity?

Which of the following statements is true of organization development?

According to the unfreezing stage of change,getting rid of old practices is typically easier than learning new ones.

_____ are managers who initiate bold strategic changes to position the organization for its future.

Rewards give employees a sense that progress accompanies a change.

Psychological resistance is internally logical from the perspective of the employees' attitudes and feelings about change.

The vision of an organization typically stretches people beyond their current capabilities and thinking.

Resistance to change can be reduced by a broader understanding of employee attitudes and natural reactions to change.

Feelings are the indirect result of logical thinking.

Explain the approach that is commonly used to improve the problem-solving skills of employees.

Causal variables in the organizational development approach include _____.

Causal variables are insignificant because they have no effect on end-result variables.

Explain briefly the role of a change agent.

In the context of building support for change through participation,which of the following implies motivation to support a change and to work to ensure that the change is effective?

How does participation help in building support for change?

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Stress and Counseling

Organizational Behavior Across Cultures

Filters

Exam 14: Managing Change

Which of the following is NOT a causal variable?

Which of the following is an intervening variable?

Change involves all of the following steps EXCEPT _____.

Logical objections are a type of resistance to change.

_____ refers to the self-correcting characteristic of organizations that has people acting to establish a steady state of need fulfillment and to protect themselves from disturbance of that balance.

Which of the following factors is least likely to cause resistance or passivity?

Which of the following statements is true of organization development?

According to the unfreezing stage of change,getting rid of old practices is typically easier than learning new ones.

_____ are managers who initiate bold strategic changes to position the organization for its future.

Rewards give employees a sense that progress accompanies a change.

Psychological resistance is internally logical from the perspective of the employees' attitudes and feelings about change.

The vision of an organization typically stretches people beyond their current capabilities and thinking.

Resistance to change can be reduced by a broader understanding of employee attitudes and natural reactions to change.

Feelings are the indirect result of logical thinking.

Explain the approach that is commonly used to improve the problem-solving skills of employees.

Causal variables in the organizational development approach include _____.

Causal variables are insignificant because they have no effect on end-result variables.

Explain briefly the role of a change agent.

In the context of building support for change through participation,which of the following implies motivation to support a change and to work to ensure that the change is effective?

How does participation help in building support for change?

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Stress and Counseling

Organizational Behavior Across Cultures

Filters