Question 1

_____ is the approach that turns employee attention away from a negative focus on problems,missteps,deficiencies,shortcomings,and blaming.

Accepted Answer

A)  Storytelling 
B)  Action research 
C)  Appreciative inquiry 
D)  Double-loop learning 
A)  Storytelling 
B)  Action research 
C)  Appreciative inquiry 
D)  Double-loop learning

Question 2

Humanistic values are implicit in the organizational development theory.

Accepted Answer

A) True 
 B)False

Question 3

Building support for change through manipulation and coercion can sabotage the long-term success of a change program.

Accepted Answer

A) True 
 B)False

Question 4

Regardless of the nature of the change,some employees will try to protect themselves from its effects.

Accepted Answer

A) True 
 B)False

Question 5

Resistance can help identify specific problem areas where a change is likely to cause difficulties,so that management can take corrective action before serious problems develop.

Accepted Answer

A) True 
 B)False

Question 6

The power of a group to stimulate change in its members depends partly on the strength of their attachment to it.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an example of an OD intervention process?

Accepted Answer

A)  Appreciative inquiry 
B)  Action research 
C)  Homeostasis 
D)  Double-loop learning 
A)  Appreciative inquiry 
B)  Action research 
C)  Homeostasis 
D)  Double-loop learning

Question 8

What are the characteristics of transformational leaders?

Accepted Answer

They are managers who initiate bold stra

Question 9

Change is merely a technical problem.

Accepted Answer

A) True 
 B)False

Question 10

According to David Ulrich,"viruses" that infect organizations involved in change efforts include:

Accepted Answer

A)  positive employee behavior. 
B)  perfectionism. 
C)  counseling. 
D)  support groups. 
A)  positive employee behavior. 
B)  perfectionism. 
C)  counseling. 
D)  support groups.

Question 11

How can management help employees become aware of the need for change?

Accepted Answer

Stimulating employee readiness is an app

Question 12

_____ to change arises from the actual time and effort required to adjust to change,including new job duties that must be learned.

Accepted Answer

A)  Logical resistance 
B)  Psychological resistance 
C)  Sociological resistance 
D)  Emotional resistance 
A)  Logical resistance 
B)  Psychological resistance 
C)  Sociological resistance 
D)  Emotional resistance

Question 13

Which of the following is a dramatic change that an organization can encounter?

Accepted Answer

A)  Greater federal regulation 
B)  Deregulation 
C)  Consolidation 
D)  All of the above 
A)  Greater federal regulation 
B)  Deregulation 
C)  Consolidation 
D)  All of the above

Question 14

Organizational development programs are typically based on _____,which are positive beliefs about the potential and desire for growth among employees.

Accepted Answer

A)  humanistic values 
B)  appreciative inquiries 
C)  interventions 
D)  proactive attitudes 
A)  humanistic values 
B)  appreciative inquiries 
C)  interventions 
D)  proactive attitudes

Question 15

Explain the concept of double-loop learning.

Accepted Answer

The name double-loop learning is derived

Question 16

Which of the following is the role of a proactive manager?

Accepted Answer

A)  Anticipate events and initiate change 
B)  Respond to events 
C)  Adapt to changes 
D)  Temper the consequences of change 
A)  Anticipate events and initiate change 
B)  Respond to events 
C)  Adapt to changes 
D)  Temper the consequences of change

Question 17

List the methods for introducing change within a group.

Accepted Answer

The methods for introducing change withi

Question 18

Which of the following activities is based on the premise that change is more likely to be accepted if the people affected by it recognize a need for it before it occurs?

Accepted Answer

A)  Stimulating employee readiness 
B)  Working with the total system 
C)  Shared rewards 
D)  Providing a rationale for change 
A)  Stimulating employee readiness 
B)  Working with the total system 
C)  Shared rewards 
D)  Providing a rationale for change

Question 19

According to the stages in the change process,_____ means that old ideas and practices need to be cast aside so new ones can be learned.

Accepted Answer

A)  identifying 
B)  unfreezing 
C)  changing 
D)  refreezing 
A)  identifying 
B)  unfreezing 
C)  changing 
D)  refreezing

Question 20

Which of the following statements is NOT true about external change agents?

Accepted Answer

A)  External change agents are more objective. 
B)  External change agents are tied to a firm's hierarchy. 
C)  External change agents absorb much of the residual antagonism. 
D)  All of the above. 
A)  External change agents are more objective. 
B)  External change agents are tied to a firm's hierarchy. 
C)  External change agents absorb much of the residual antagonism. 
D)  All of the above.

_____ is the approach that turns employee attention away from a negative focus on problems,missteps,deficiencies,shortcomings,and blaming.

Humanistic values are implicit in the organizational development theory.

Building support for change through manipulation and coercion can sabotage the long-term success of a change program.

Regardless of the nature of the change,some employees will try to protect themselves from its effects.

Resistance can help identify specific problem areas where a change is likely to cause difficulties,so that management can take corrective action before serious problems develop.

The power of a group to stimulate change in its members depends partly on the strength of their attachment to it.

Which of the following is an example of an OD intervention process?

What are the characteristics of transformational leaders?

Change is merely a technical problem.

According to David Ulrich,"viruses" that infect organizations involved in change efforts include:

How can management help employees become aware of the need for change?

_____ to change arises from the actual time and effort required to adjust to change,including new job duties that must be learned.

Which of the following is a dramatic change that an organization can encounter?

Organizational development programs are typically based on _____,which are positive beliefs about the potential and desire for growth among employees.

Explain the concept of double-loop learning.

Which of the following is the role of a proactive manager?

List the methods for introducing change within a group.

Which of the following activities is based on the premise that change is more likely to be accepted if the people affected by it recognize a need for it before it occurs?

According to the stages in the change process,_____ means that old ideas and practices need to be cast aside so new ones can be learned.

Which of the following statements is NOT true about external change agents?

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Stress and Counseling

Organizational Behavior Across Cultures

Filters

Exam 14: Managing Change

_____ is the approach that turns employee attention away from a negative focus on problems,missteps,deficiencies,shortcomings,and blaming.

Humanistic values are implicit in the organizational development theory.

Building support for change through manipulation and coercion can sabotage the long-term success of a change program.

Regardless of the nature of the change,some employees will try to protect themselves from its effects.

Resistance can help identify specific problem areas where a change is likely to cause difficulties,so that management can take corrective action before serious problems develop.

The power of a group to stimulate change in its members depends partly on the strength of their attachment to it.

Which of the following is an example of an OD intervention process?

What are the characteristics of transformational leaders?

Change is merely a technical problem.

According to David Ulrich,"viruses" that infect organizations involved in change efforts include:

How can management help employees become aware of the need for change?

_____ to change arises from the actual time and effort required to adjust to change,including new job duties that must be learned.

Which of the following is a dramatic change that an organization can encounter?

Organizational development programs are typically based on _____,which are positive beliefs about the potential and desire for growth among employees.

Explain the concept of double-loop learning.

Which of the following is the role of a proactive manager?

List the methods for introducing change within a group.

Which of the following activities is based on the premise that change is more likely to be accepted if the people affected by it recognize a need for it before it occurs?

According to the stages in the change process,_____ means that old ideas and practices need to be cast aside so new ones can be learned.

Which of the following statements is NOT true about external change agents?

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Stress and Counseling

Organizational Behavior Across Cultures

Filters