Question 1

Employees who play a major role in _____ are referred to as boundary spanners.

Accepted Answer

A)  lateral communication 
B)  informal communication 
C)  upward communication 
D)  downward communication 
A)  lateral communication 
B)  informal communication 
C)  upward communication 
D)  downward communication A

Question 2

Which of the following statements is an example of a personal barrier of communication?

Accepted Answer

A)  A telephonic conversation disrupted by bad network reception. 
B)  Geographic distance between two people. 
C)  Needless repetition of "I see" in a conversation. 
D)  Walls around a worker's cubicle. 
A)  A telephonic conversation disrupted by bad network reception. 
B)  Geographic distance between two people. 
C)  Needless repetition of "I see" in a conversation. 
D)  Walls around a worker's cubicle. C

Question 3

Managers should discourage feedback-seeking behavior in subordinates because it disrupts the normal flow of business.

Accepted Answer

A) True 
 B)False  False

Question 4

The sequential steps of the communication process are:

Accepted Answer

A)  brainstorming; decode; transmit; receive; decode; accept; use; feedback. 
B)  develop idea; encode; transmit; receive; decode; accept; use; feedback. 
C)  develop idea; decode; transmit; receive; encode; accept; use; feedback. 
D)  brainstorming; encode; transmit; receive; decode; accept; use; feedback. 
A)  brainstorming; decode; transmit; receive; decode; accept; use; feedback. 
B)  develop idea; encode; transmit; receive; decode; accept; use; feedback. 
C)  develop idea; decode; transmit; receive; encode; accept; use; feedback. 
D)  brainstorming; encode; transmit; receive; decode; accept; use; feedback.

Question 5

Minnie is talking on the phone when a screeching sound from a road accident that occurs nearby disrupts her conversation.This is an example of a personal barrier.

Accepted Answer

A) True 
 B)False

Question 6

What are the great promises and problems of virtual offices?

Accepted Answer

Employees armed with the laptops,voicema

Question 7

Which of the following statements is a potential problem of two-way communication?

Accepted Answer

A)  It tends to make people emphasize excessively on rationality and logic. 
B)  It eliminates polarized opinions. 
C)  It typically restricts feedback. 
D)  It may create cognitive dissonance. 
A)  It tends to make people emphasize excessively on rationality and logic. 
B)  It eliminates polarized opinions. 
C)  It typically restricts feedback. 
D)  It may create cognitive dissonance.

Question 8

Which of the following statements is an example of a regrettable message?

Accepted Answer

A)  As a rule, brunettes are more intelligent than blondes. 
B)  Congratulations on your promotion! 
C)  You did a great job. 
D)  The recently hired sales representatives have immense scope for improvement. 
A)  As a rule, brunettes are more intelligent than blondes. 
B)  Congratulations on your promotion! 
C)  You did a great job. 
D)  The recently hired sales representatives have immense scope for improvement.

Question 9

In the encoding stage of the communication process,_____ uses rich,colorful,carefully selected language to shape the perceptions of recipients.

Accepted Answer

A)  transmission 
B)  framing 
C)  persuasion 
D)  none of the above 
A)  transmission 
B)  framing 
C)  persuasion 
D)  none of the above

Question 10

Formal communication reveals true conditions better than most information gained on a spontaneous basis.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is an example of a physical barrier of communication?

Accepted Answer

A)  A distracting noise during a conversation 
B)  Differences that arise from the communicator's race 
C)  Ending every sentence with "you know" 
D)  Differences that arise from a communicator's gender 
A)  A distracting noise during a conversation 
B)  Differences that arise from the communicator's race 
C)  Ending every sentence with "you know" 
D)  Differences that arise from a communicator's gender

Question 12

_____ between people is a feeling of being emotionally separated.

Accepted Answer

A)  Physiological distance 
B)  Geographic distance 
C)  Psychological distance 
D)  Demographic distance 
A)  Physiological distance 
B)  Geographic distance 
C)  Psychological distance 
D)  Demographic distance

Question 13

Which of the following is the next immediate step after encoding a message in the two-way communication process?

Accepted Answer

A)  Receive 
B)  Decode 
C)  Transmit 
D)  Accept 
A)  Receive 
B)  Decode 
C)  Transmit 
D)  Accept

Question 14

Which of the following is an example of a closed question?

Accepted Answer

A)  How are you feeling? 
B)  How much does this pen cost? 
C)  How was your weekend? 
D)  How was the fair? 
A)  How are you feeling? 
B)  How much does this pen cost? 
C)  How was your weekend? 
D)  How was the fair?

Question 15

Explain the primary advantages and disadvantages of electronic mail systems.

Accepted Answer

The primary advantages of electronic mai

Question 16

What two factors cause organizational silence?

Accepted Answer

The two factors that cause org

Question 17

A back-and-forth conversation is always organized the same way as a formal report.

Accepted Answer

A) True 
 B)False

Question 18

List the six fundamental principles of persuasion.

Accepted Answer

The six fundamental principles

Question 19

Cognitive dissonance is the external conflict and anxiety that only occurs when people receive information incompatible with their value systems.

Accepted Answer

A) True 
 B)False

Question 20

_____ are online diaries or journals created and updated frequently by individuals to express their personal thoughts,musings,and commentaries on topics of interest to them.

Accepted Answer

A)  Wikis 
B)  Blogs 
C)  Tweets 
D)  Networks 
A)  Wikis 
B)  Blogs 
C)  Tweets 
D)  Networks

Employees who play a major role in _____ are referred to as boundary spanners.

Which of the following statements is an example of a personal barrier of communication?

Managers should discourage feedback-seeking behavior in subordinates because it disrupts the normal flow of business.

The sequential steps of the communication process are:

Minnie is talking on the phone when a screeching sound from a road accident that occurs nearby disrupts her conversation.This is an example of a personal barrier.

What are the great promises and problems of virtual offices?

Which of the following statements is a potential problem of two-way communication?

Which of the following statements is an example of a regrettable message?

In the encoding stage of the communication process,_____ uses rich,colorful,carefully selected language to shape the perceptions of recipients.

Formal communication reveals true conditions better than most information gained on a spontaneous basis.

Which of the following statements is an example of a physical barrier of communication?

_____ between people is a feeling of being emotionally separated.

Which of the following is the next immediate step after encoding a message in the two-way communication process?

Which of the following is an example of a closed question?

Explain the primary advantages and disadvantages of electronic mail systems.

What two factors cause organizational silence?

A back-and-forth conversation is always organized the same way as a formal report.

List the six fundamental principles of persuasion.

Cognitive dissonance is the external conflict and anxiety that only occurs when people receive information incompatible with their value systems.

_____ are online diaries or journals created and updated frequently by individuals to express their personal thoughts,musings,and commentaries on topics of interest to them.

The Dynamics of People and Organizations

Models of Organizational Behavior

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters

Exam 3: Managing Communications

Employees who play a major role in _____ are referred to as boundary spanners.

Which of the following statements is an example of a personal barrier of communication?

Managers should discourage feedback-seeking behavior in subordinates because it disrupts the normal flow of business.

The sequential steps of the communication process are:

Minnie is talking on the phone when a screeching sound from a road accident that occurs nearby disrupts her conversation.This is an example of a personal barrier.

What are the great promises and problems of virtual offices?

Which of the following statements is a potential problem of two-way communication?

Which of the following statements is an example of a regrettable message?

In the encoding stage of the communication process,_____ uses rich,colorful,carefully selected language to shape the perceptions of recipients.

Formal communication reveals true conditions better than most information gained on a spontaneous basis.

Which of the following statements is an example of a physical barrier of communication?

_____ between people is a feeling of being emotionally separated.

Which of the following is the next immediate step after encoding a message in the two-way communication process?

Which of the following is an example of a closed question?

Explain the primary advantages and disadvantages of electronic mail systems.

What two factors cause organizational silence?

A back-and-forth conversation is always organized the same way as a formal report.

List the six fundamental principles of persuasion.

Cognitive dissonance is the external conflict and anxiety that only occurs when people receive information incompatible with their value systems.

_____ are online diaries or journals created and updated frequently by individuals to express their personal thoughts,musings,and commentaries on topics of interest to them.

The Dynamics of People and Organizations

Models of Organizational Behavior

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters