Question 1

_____ barriers arise from limitations in the symbols with which we communicate.

Accepted Answer

A)  Personal 
B)  Psychological 
C)  Physical 
D)  Semantic 
A)  Personal 
B)  Psychological 
C)  Physical 
D)  Semantic

Question 2

"How much does the apple pie cost?" is an example of an open question.

Accepted Answer

A) True 
 B)False

Question 3

Assuming that performance is satisfactory,feedback enhances an employee's feeling of competence.

Accepted Answer

A) True 
 B)False

Question 4

Telecommuting results in reduced productivity.

Accepted Answer

A) True 
 B)False

Question 5

Inferences are an unwanted and unnecessary part of communication.

Accepted Answer

A) True 
 B)False

Question 6

Boundary spanning is a source of status and potential power.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an example of a semantic barrier of communication?

Accepted Answer

A)  Needless repetition of "I see" in a conversation. 
B)  Geographic distance between two people. 
C)  Differences in words that arise from a communicator's ethnicity. 
D)  Slow Internet speed due to the user's remote location. 
A)  Needless repetition of "I see" in a conversation. 
B)  Geographic distance between two people. 
C)  Differences in words that arise from a communicator's ethnicity. 
D)  Slow Internet speed due to the user's remote location.

Question 8

Which of the following is an example of an open question?

Accepted Answer

A)  How was your holiday? 
B)  How much does this dress cost? 
C)  How long will you take to reach home? 
D)  How far is the college from your place? 
A)  How was your holiday? 
B)  How much does this dress cost? 
C)  How long will you take to reach home? 
D)  How far is the college from your place?

Question 9

There are no positive aspects to rumors.

Accepted Answer

A) True 
 B)False

Question 10

Semantics presents a particularly difficult challenge when people from different cultures attempt to communicate with each other.

Accepted Answer

A) True 
 B)False

Question 11

What is the difference between open questions and closed questions? Give an example of each.

Accepted Answer

Open questions introduce a broad topic a

Question 12

People do not feel comfortable with cognitive dissonance,hence they try to remove or reduce it.What actions would they take to reduce cognitive dissonance?

Accepted Answer

They may try to obtain new communication

Question 13

_____ communication in an organization is the flow of information from higher to lower levels of authority.

Accepted Answer

A)  Upward 
B)  Lateral 
C)  Informal 
D)  Downward 
A)  Upward 
B)  Lateral 
C)  Informal 
D)  Downward

Question 14

Which of the following statements is NOT true about defensive reasoning?

Accepted Answer

A)  It is used to avoid risk and the appearance of incompetence. 
B)  It typically results in an emphasis on winning. 
C)  It leads to cognitive dissonance. 
D)  It is often irrational. 
A)  It is used to avoid risk and the appearance of incompetence. 
B)  It typically results in an emphasis on winning. 
C)  It leads to cognitive dissonance. 
D)  It is often irrational.

Question 15

When the receiver acknowledges the message and responds to the sender,_____ has occurred.

Accepted Answer

A)  feedback 
B)  encoding 
C)  reciprocity 
D)  all of the above 
A)  feedback 
B)  encoding 
C)  reciprocity 
D)  all of the above

Question 16

List the guidelines for effective listening.

Accepted Answer

The guidelines for effective listening a

Question 17

Semantics is the science of _____.

Accepted Answer

A)  sound 
B)  expression 
C)  meaning 
D)  thought 
A)  sound 
B)  expression 
C)  meaning 
D)  thought

Question 18

_____ is the conscious or unconscious withholding of information about potential problems or issues on the part of employees.

Accepted Answer

A)  Organizational assimilation 
B)  Organizational silence 
C)  Organizational dissent 
D)  None of the above 
A)  Organizational assimilation 
B)  Organizational silence 
C)  Organizational dissent 
D)  None of the above

Question 19

Rumor is grapevine information that is communicated without secure standards of evidence being present.

Accepted Answer

A) True 
 B)False

Question 20

Distortion is the willful modification of a message intended to achieve one's personal objectives.

Accepted Answer

A) True 
 B)False

_____ barriers arise from limitations in the symbols with which we communicate.

"How much does the apple pie cost?" is an example of an open question.

Assuming that performance is satisfactory,feedback enhances an employee's feeling of competence.

Telecommuting results in reduced productivity.

Inferences are an unwanted and unnecessary part of communication.

Boundary spanning is a source of status and potential power.

Which of the following is an example of a semantic barrier of communication?

Which of the following is an example of an open question?

There are no positive aspects to rumors.

Semantics presents a particularly difficult challenge when people from different cultures attempt to communicate with each other.

What is the difference between open questions and closed questions? Give an example of each.

People do not feel comfortable with cognitive dissonance,hence they try to remove or reduce it.What actions would they take to reduce cognitive dissonance?

_____ communication in an organization is the flow of information from higher to lower levels of authority.

Which of the following statements is NOT true about defensive reasoning?

When the receiver acknowledges the message and responds to the sender,_____ has occurred.

List the guidelines for effective listening.

Semantics is the science of _____.

_____ is the conscious or unconscious withholding of information about potential problems or issues on the part of employees.

Rumor is grapevine information that is communicated without secure standards of evidence being present.

Distortion is the willful modification of a message intended to achieve one's personal objectives.

The Dynamics of People and Organizations

Models of Organizational Behavior

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters

Exam 3: Managing Communications

_____ barriers arise from limitations in the symbols with which we communicate.

"How much does the apple pie cost?" is an example of an open question.

Assuming that performance is satisfactory,feedback enhances an employee's feeling of competence.

Telecommuting results in reduced productivity.

Inferences are an unwanted and unnecessary part of communication.

Boundary spanning is a source of status and potential power.

Which of the following is an example of a semantic barrier of communication?

Which of the following is an example of an open question?

There are no positive aspects to rumors.

Semantics presents a particularly difficult challenge when people from different cultures attempt to communicate with each other.

What is the difference between open questions and closed questions? Give an example of each.

People do not feel comfortable with cognitive dissonance,hence they try to remove or reduce it.What actions would they take to reduce cognitive dissonance?

_____ communication in an organization is the flow of information from higher to lower levels of authority.

Which of the following statements is NOT true about defensive reasoning?

When the receiver acknowledges the message and responds to the sender,_____ has occurred.

List the guidelines for effective listening.

Semantics is the science of _____.

_____ is the conscious or unconscious withholding of information about potential problems or issues on the part of employees.

Rumor is grapevine information that is communicated without secure standards of evidence being present.

Distortion is the willful modification of a message intended to achieve one's personal objectives.

The Dynamics of People and Organizations

Models of Organizational Behavior

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters