Exam 3: Managing Communications

Emotions can affect _____.

Listening abilities can be improved through _____.

In any organization,the grapevine coexists with the management's formal communication system.

Which of the following is typically the first step in the two-way communication process?

Noise may emerge from within an individual's emotions.

_____ barriers are communication interferences that arise from human emotions,values,and poor listening habits.

Communication does not occur until a written message is _____.

Which of the following statements is true of rumors in grapevine communications?

Boundary spanners usually acquire their roles through informal social relationships.

Managers can encourage upward communications by asking good questions.

Personal barriers are a common occurrence in work situations.

The _____ process is the method by which a sender reaches a receiver with a message.

Identify at least four conditions that can encourage acceptance of a communication.

In the context of proxemics in the United States,which of the following is considered a "personal distance" for conversations with acquaintances?

Cognitive dissonance occurs in all of the following instances EXCEPT when _____.

_____ barriers are communication interferences that occur in the environment in which the communication takes place.

What is the difference between encoding and decoding a message in the communication process?

_____ communication is communication across chains of command.

Describe communication overload.

Lack of awareness of social cues can create a semantic smog.