Question 1

How is an informal leader selected? Explain the role of an informal leader.

Accepted Answer

The employee with the largest amount of status in the informal organization usually becomes its informal leader.Informal leaders may help socialize new members into the organization,and they may be called upon by the group to perform the more complex tasks.The informal leader plays several useful roles for a work unit.For example,the informal leader is expected to model and explain the key norms of the informal group for new members.And if someone fails to comply with the group's norms,the informal leader will likely play a dominant role in applying various forms and degrees of pressure or punishment to the individual to induce the desired behavior in the future.In addition,the informal leader often engages in a range of behaviors to help build and sustain the informal group's level of cohesiveness.
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Question 2

In the context of influencing informal organizations,which of the following is a valid management guideline for action?

Accepted Answer

A)  Ignore the effects on informal systems when taking any kind of action. 
B)  Keep formal activities from unnecessarily threatening informal organizations. 
C)  Avoid integrating the interests of informal groups with those of the formal organization. 
D)  Ensure that the informal organization is strong enough to dominate. 
A)  Ignore the effects on informal systems when taking any kind of action. 
B)  Keep formal activities from unnecessarily threatening informal organizations. 
C)  Avoid integrating the interests of informal groups with those of the formal organization. 
D)  Ensure that the informal organization is strong enough to dominate. B

Question 3

_____ is the behavioral affliction that is defined as the temptation to be overly influenced by how the problem was presented.

Accepted Answer

A)  Linearity bias 
B)  Framing bias 
C)  Egocentrism 
D)  Anti-statistical bias 
A)  Linearity bias 
B)  Framing bias 
C)  Egocentrism 
D)  Anti-statistical bias B

Question 4

List the merits of the Delphi decision process.

Accepted Answer

The Delphi decision process has the foll

Question 5

Some face-to-face decision-making groups converge too quickly on one alternative while overlooking others.

Accepted Answer

A) True 
 B)False

Question 6

Informal power attaches to a(n)_____.

Accepted Answer

A)  institution 
B)  position 
C)  person 
D)  all of the above 
A)  institution 
B)  position 
C)  person 
D)  all of the above

Question 7

Informal groups are always subject to management's direct control.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a way to increase cohesiveness?

Accepted Answer

A)  Selecting members with completely different attitudes, backgrounds, and values 
B)  Providing opportunities for frequent interactions among members 
C)  Eliminating competitions against other groups 
D)  Ignoring major threats or common enemies of the group 
A)  Selecting members with completely different attitudes, backgrounds, and values 
B)  Providing opportunities for frequent interactions among members 
C)  Eliminating competitions against other groups 
D)  Ignoring major threats or common enemies of the group

Question 9

Which of the following statements is true of employees willing to be informal leaders?

Accepted Answer

A)  Some employees feel that informal leadership is a form of job enrichment and adds variety. 
B)  Many employees find informal leadership as a means of fulfilling security needs. 
C)  Employees who become informal leaders make the best formal managers. 
D)  Employees who are introverts prefer informal leadership as it seldom requires them to socialize. 
A)  Some employees feel that informal leadership is a form of job enrichment and adds variety. 
B)  Many employees find informal leadership as a means of fulfilling security needs. 
C)  Employees who become informal leaders make the best formal managers. 
D)  Employees who are introverts prefer informal leadership as it seldom requires them to socialize.

Question 10

Which of the following is a task role?

Accepted Answer

A)  Checking for consensus 
B)  Supporting the contributions of members 
C)  Facilitating participation of all members 
D)  Evaluating the group's effectiveness 
A)  Checking for consensus 
B)  Supporting the contributions of members 
C)  Facilitating participation of all members 
D)  Evaluating the group's effectiveness

Question 11

Cohesiveness is indicated by all of the following EXCEPT:

Accepted Answer

A)  how strongly the employees stick together. 
B)  how much the employees rely on each other. 
C)  individual desire to remain a member of the group. 
D)  how the organizational goals influence the employee's personal goals. 
A)  how strongly the employees stick together. 
B)  how much the employees rely on each other. 
C)  individual desire to remain a member of the group. 
D)  how the organizational goals influence the employee's personal goals.

Question 12

Which of the following is NOT a recommended practice for participants in a brainstorming session?

Accepted Answer

A)  Generating as many ideas as possible. 
B)  Being creative, freewheeling, and imaginative. 
C)  Criticizing others' ideas. 
D)  Building upon, extending, or combining earlier ideas. 
A)  Generating as many ideas as possible. 
B)  Being creative, freewheeling, and imaginative. 
C)  Criticizing others' ideas. 
D)  Building upon, extending, or combining earlier ideas.

Question 13

_____ is the process by which all ideas,even unusual and impractical ones,are encouraged without criticism or evaluation.

Accepted Answer

A)  Consensus 
B)  Social facilitation 
C)  Deferred Judgment 
D)  Social loafing 
A)  Consensus 
B)  Social facilitation 
C)  Deferred Judgment 
D)  Social loafing

Question 14

Which of the following is a potential benefit of an informal organization?

Accepted Answer

A)  It implements organizational changes without resistance. 
B)  It completely discourages negative attitudes. 
C)  It avoids interpersonal and intergroup conflicts. 
D)  It provides a safety valve for employee emotions. 
A)  It implements organizational changes without resistance. 
B)  It completely discourages negative attitudes. 
C)  It avoids interpersonal and intergroup conflicts. 
D)  It provides a safety valve for employee emotions.

Question 15

The informal organization should be strong enough to be supportive,but not strong enough to dominate.

Accepted Answer

A) True 
 B)False

Question 16

A task leader can help a group accomplish its objectives and stay on target during a meeting by doing all of the following EXCEPT:

Accepted Answer

A)  stating the problem. 
B)  checking for agreement. 
C)  pushing too hard for a decision. 
D)  periodically summarizing the progress being made. 
A)  stating the problem. 
B)  checking for agreement. 
C)  pushing too hard for a decision. 
D)  periodically summarizing the progress being made.

Question 17

Which of the following statements is true of the potential outcomes of formal group processes?

Accepted Answer

A)  Group members are least stimulated by the presence of other people around them. 
B)  Groups have lesser capacity than an individual to examine suggestions and reject the incorrect ones. 
C)  Participation increases the likelihood of each member's developing new interactive skills. 
D)  All of the above 
A)  Group members are least stimulated by the presence of other people around them. 
B)  Groups have lesser capacity than an individual to examine suggestions and reject the incorrect ones. 
C)  Participation increases the likelihood of each member's developing new interactive skills. 
D)  All of the above

Question 18

How does a group's size tend to affect the way it works?

Accepted Answer

If membership rises above seven,communic

Question 19

How is power assigned in an informal organization?

Accepted Answer

Power in an informal organization is giv

Question 20

In the _____,members are selected because they are experts or have relevant information to share and the time available to do so.

Accepted Answer

A)  Delphi decision-making process 
B)  dialectic decision-making process 
C)  program evaluation and review technique 
D)  critical path method 
A)  Delphi decision-making process 
B)  dialectic decision-making process 
C)  program evaluation and review technique 
D)  critical path method

How is an informal leader selected? Explain the role of an informal leader.

In the context of influencing informal organizations,which of the following is a valid management guideline for action?

_____ is the behavioral affliction that is defined as the temptation to be overly influenced by how the problem was presented.

List the merits of the Delphi decision process.

Some face-to-face decision-making groups converge too quickly on one alternative while overlooking others.

Informal power attaches to a(n)_____.

Informal groups are always subject to management's direct control.

Which of the following is a way to increase cohesiveness?

Which of the following statements is true of employees willing to be informal leaders?

Which of the following is a task role?

Cohesiveness is indicated by all of the following EXCEPT:

Which of the following is NOT a recommended practice for participants in a brainstorming session?

_____ is the process by which all ideas,even unusual and impractical ones,are encouraged without criticism or evaluation.

Which of the following is a potential benefit of an informal organization?

The informal organization should be strong enough to be supportive,but not strong enough to dominate.

A task leader can help a group accomplish its objectives and stay on target during a meeting by doing all of the following EXCEPT:

Which of the following statements is true of the potential outcomes of formal group processes?

How does a group's size tend to affect the way it works?

How is power assigned in an informal organization?

In the _____,members are selected because they are experts or have relevant information to share and the time available to do so.

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters

Exam 12: Informal and Formal Groups

How is an informal leader selected? Explain the role of an informal leader.

In the context of influencing informal organizations,which of the following is a valid management guideline for action?

_____ is the behavioral affliction that is defined as the temptation to be overly influenced by how the problem was presented.

List the merits of the Delphi decision process.

Some face-to-face decision-making groups converge too quickly on one alternative while overlooking others.

Informal power attaches to a(n)_____.

Informal groups are always subject to management's direct control.

Which of the following is a way to increase cohesiveness?

Which of the following statements is true of employees willing to be informal leaders?

Which of the following is a task role?

Cohesiveness is indicated by all of the following EXCEPT:

Which of the following is NOT a recommended practice for participants in a brainstorming session?

_____ is the process by which all ideas,even unusual and impractical ones,are encouraged without criticism or evaluation.

Which of the following is a potential benefit of an informal organization?

The informal organization should be strong enough to be supportive,but not strong enough to dominate.

A task leader can help a group accomplish its objectives and stay on target during a meeting by doing all of the following EXCEPT:

Which of the following statements is true of the potential outcomes of formal group processes?

How does a group's size tend to affect the way it works?

How is power assigned in an informal organization?

In the _____,members are selected because they are experts or have relevant information to share and the time available to do so.

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters