Question 1

_____ power arises from the culture of society by which power is delegated from higher established authorities to others.

Accepted Answer

A)  Personal 
B)  Expert 
C)  Legitimate 
D)  Reward 
A)  Personal 
B)  Expert 
C)  Legitimate 
D)  Reward C

Question 2

List the eight steps to increase influence.

Accepted Answer

The eight steps to increase influence are: 1.Treat the other party as a potential ally; avoid making enemies.
2.Clearly identify your own objectives,and pick your battles to fight.
3.Learn about the other party's needs,interests,expectations,and goals.
4.Inventory your own resources to identify something of value you can offer.
5.Assess your current relationship with the other person.
6.Decide what to ask for and what to offer.
7.Make the actual exchange that produces a gain for both parties.
8.Even if you "win," don't gloat; be gracious and avoid boasting.

Question 3

In the context of resolution strategies,the _____ strategy places great emphasis on using power tactics to achieve a win.

Accepted Answer

A)  forcing 
B)  compromising 
C)  avoiding 
D)  confronting 
A)  forcing 
B)  compromising 
C)  avoiding 
D)  confronting A

Question 4

_____ are presented without any connection to behavior.

Accepted Answer

A)  Positive strokes 
B)  Negative strokes 
C)  Conditional strokes 
D)  Unconditional strokes 
A)  Positive strokes 
B)  Negative strokes 
C)  Conditional strokes 
D)  Unconditional strokes

Question 5

Assertive behavior is least effective when both verbal and nonverbal components are used.

Accepted Answer

A) True 
 B)False

Question 6

_____ is the process of expressing feelings,asking for legitimate changes,and giving and receiving honest feedback.

Accepted Answer

A)  Aggressiveness 
B)  Assertiveness 
C)  Passiveness 
D)  Impassiveness 
A)  Aggressiveness 
B)  Assertiveness 
C)  Passiveness 
D)  Impassiveness

Question 7

_____ power is the capacity to punish another,or at least to create a perceived threat to do so.

Accepted Answer

A)  Coercive 
B)  Expert 
C)  Reward 
D)  Legitimate 
A)  Coercive 
B)  Expert 
C)  Reward 
D)  Legitimate

Question 8

_____ power is the capacity to control and administer items valued by another.

Accepted Answer

A)  Legitimate 
B)  Coercive 
C)  Personal 
D)  Reward 
A)  Legitimate 
B)  Coercive 
C)  Personal 
D)  Reward

Question 9

Which of the following steps in the relationship-restoring approach involves the victim voicing the grievance?

Accepted Answer

A)  Appreciation 
B)  Acceptance 
C)  Acknowledgement of error 
D)  Signaling the offense 
A)  Appreciation 
B)  Acceptance 
C)  Acknowledgement of error 
D)  Signaling the offense

Question 10

It is impossible for intrapersonal role conflict to emerge from within an individual.

Accepted Answer

A) True 
 B)False

Question 11

Assertive behavior is a useful response in situations where a person's legitimate needs have been disregarded.

Accepted Answer

A) True 
 B)False

Question 12

Signaling the offense is the first stage in the relationship-restoring approach.

Accepted Answer

A) True 
 B)False

Question 13

_____ power is the ability of leaders to develop followers from the strength of their own personalities.

Accepted Answer

A)  Personal 
B)  Legitimate 
C)  Expert 
D)  Reward 
A)  Personal 
B)  Legitimate 
C)  Expert 
D)  Reward

Question 14

Aggressive people are direct,honest,and expressive.

Accepted Answer

A) True 
 B)False

Question 15

In the context of resolution strategies,the _____ strategy places great emphasis on physical or mental withdrawal from the conflict.

Accepted Answer

A)  confronting 
B)  forcing? 
C)  avoiding 
D)  smoothing 
A)  confronting 
B)  forcing? 
C)  avoiding 
D)  smoothing

Question 16

Unless there is a good cause,workplace incivility can cause tensions to rise,anger to flare,and conflict to emerge.

Accepted Answer

A) True 
 B)False

Question 17

Giving constructive criticism objectively is a solution to the incivility problem.

Accepted Answer

A) True 
 B)False

Question 18

Managers should prevent intergroup conflict in every situation.

Accepted Answer

A) True 
 B)False

Question 19

_____ power arises from a person's knowledge of and information about a complex situation.

Accepted Answer

A)  Coercive 
B)  Expert 
C)  Reward 
D)  Personal 
A)  Coercive 
B)  Expert 
C)  Reward 
D)  Personal

Question 20

Managers with reward power can threaten an employee's job security,make punitive changes in someone's work schedule,or,at the extreme,administer physical force.

Accepted Answer

A) True 
 B)False

_____ power arises from the culture of society by which power is delegated from higher established authorities to others.

List the eight steps to increase influence.

In the context of resolution strategies,the _____ strategy places great emphasis on using power tactics to achieve a win.

_____ are presented without any connection to behavior.

Assertive behavior is least effective when both verbal and nonverbal components are used.

_____ is the process of expressing feelings,asking for legitimate changes,and giving and receiving honest feedback.

_____ power is the capacity to punish another,or at least to create a perceived threat to do so.

_____ power is the capacity to control and administer items valued by another.

Which of the following steps in the relationship-restoring approach involves the victim voicing the grievance?

It is impossible for intrapersonal role conflict to emerge from within an individual.

Assertive behavior is a useful response in situations where a person's legitimate needs have been disregarded.

Signaling the offense is the first stage in the relationship-restoring approach.

_____ power is the ability of leaders to develop followers from the strength of their own personalities.

Aggressive people are direct,honest,and expressive.

In the context of resolution strategies,the _____ strategy places great emphasis on physical or mental withdrawal from the conflict.

Unless there is a good cause,workplace incivility can cause tensions to rise,anger to flare,and conflict to emerge.

Giving constructive criticism objectively is a solution to the incivility problem.

Managers should prevent intergroup conflict in every situation.

_____ power arises from a person's knowledge of and information about a complex situation.

Managers with reward power can threaten an employee's job security,make punitive changes in someone's work schedule,or,at the extreme,administer physical force.

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters

Exam 11: Conflict, Power, and Organizational Politics

_____ power arises from the culture of society by which power is delegated from higher established authorities to others.

List the eight steps to increase influence.

In the context of resolution strategies,the _____ strategy places great emphasis on using power tactics to achieve a win.

_____ are presented without any connection to behavior.

Assertive behavior is least effective when both verbal and nonverbal components are used.

_____ is the process of expressing feelings,asking for legitimate changes,and giving and receiving honest feedback.

_____ power is the capacity to punish another,or at least to create a perceived threat to do so.

_____ power is the capacity to control and administer items valued by another.

Which of the following steps in the relationship-restoring approach involves the victim voicing the grievance?

It is impossible for intrapersonal role conflict to emerge from within an individual.

Assertive behavior is a useful response in situations where a person's legitimate needs have been disregarded.

Signaling the offense is the first stage in the relationship-restoring approach.

_____ power is the ability of leaders to develop followers from the strength of their own personalities.

Aggressive people are direct,honest,and expressive.

In the context of resolution strategies,the _____ strategy places great emphasis on physical or mental withdrawal from the conflict.

Unless there is a good cause,workplace incivility can cause tensions to rise,anger to flare,and conflict to emerge.

Giving constructive criticism objectively is a solution to the incivility problem.

Managers should prevent intergroup conflict in every situation.

_____ power arises from a person's knowledge of and information about a complex situation.

Managers with reward power can threaten an employee's job security,make punitive changes in someone's work schedule,or,at the extreme,administer physical force.

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters