Question 1

Describe the three levels of conflict.

Accepted Answer

The three levels of conflict are:
-Intra

Question 2

The most desirable outcome from wielding power is compliance,which is the enthusiastic release of energy and talent to satisfy the leader's requests.

Accepted Answer

A) True 
 B)False

Question 3

Explain the four conflict outcomes.

Accepted Answer

Conflict produces four outcomes they are

Question 4

Expert power is the ability of leaders to develop followers from the strength of their own personalities.

Accepted Answer

A) True 
 B)False

Question 5

In the context of resolution strategies,the _____ strategy places great emphasis on searching for middle ground or being willing to give up something in exchange for gaining something else.

Accepted Answer

A)  forcing 
B)  compromising 
C)  smoothing 
D)  confronting 
A)  forcing 
B)  compromising 
C)  smoothing 
D)  confronting

Question 6

Which of the following is NOT a solution to the incivility problem?

Accepted Answer

A)  Refraining from gossiping 
B)  Showing respect for others' time, space, and opinions 
C)  Paying attention to others 
D)  Giving criticism subjectively 
A)  Refraining from gossiping 
B)  Showing respect for others' time, space, and opinions 
C)  Paying attention to others 
D)  Giving criticism subjectively

Question 7

In the context of the traits identified among differing personalities,it can be stated that agreeable people tend to be _____.

Accepted Answer

A)  patient, cooperative, and empathetic 
B)  impatient, cooperative, and emotional 
C)  patient, extroverted, and emotional 
D)  impatient, extroverted, and empathetic 
A)  patient, cooperative, and empathetic 
B)  impatient, cooperative, and emotional 
C)  patient, extroverted, and emotional 
D)  impatient, extroverted, and empathetic

Question 8

Which of the following statements is true of conditional strokes?

Accepted Answer

A)  They feel good when they are received, and they contribute to the recipient's sense of well-being and self-esteem. 
B)  They hurt physically or emotionally and make recipients feel less proud of themselves. 
C)  They are offered to employees if they perform correctly or avoid problems. 
D)  They may make a person feel good, but they may be confusing to employees because they do not indicate how more strokes may be earned. 
A)  They feel good when they are received, and they contribute to the recipient's sense of well-being and self-esteem. 
B)  They hurt physically or emotionally and make recipients feel less proud of themselves. 
C)  They are offered to employees if they perform correctly or avoid problems. 
D)  They may make a person feel good, but they may be confusing to employees because they do not indicate how more strokes may be earned.

Question 9

Conflict is consistent in the speed of its emergence and in the degree of its predictability.

Accepted Answer

A) True 
 B)False

Question 10

The forcing and smoothing approaches are basically useful for hiding or diminishing the conflict process.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a valid,paired category of preferences in the Myers Briggs Type Indicator (MBTI)?

Accepted Answer

A)  Feeling versus experiencing 
B)  Sensing versus intuition 
C)  Thinking versus perceiving 
D)  Judging versus feeling 
A)  Feeling versus experiencing 
B)  Sensing versus intuition 
C)  Thinking versus perceiving 
D)  Judging versus feeling

Question 12

Conditional strokes can be confusing to employees because they do not indicate how more strokes may be earned.

Accepted Answer

A) True 
 B)False

Question 13

Describe power.

Accepted Answer

Power is the ability to influence other

Question 14

_____ hurt physically or emotionally and make recipients feel less proud of themselves.

Accepted Answer

A)  Positive strokes 
B)  Negative strokes 
C)  Conditional strokes 
D)  Unconditional strokes 
A)  Positive strokes 
B)  Negative strokes 
C)  Conditional strokes 
D)  Unconditional strokes

Question 15

The idea of smoothing is attractive if the objective is to escape from a conflict with minimal cost,but it often stifles creativity.

Accepted Answer

A) True 
 B)False

Question 16

Describe stroking.

Accepted Answer

Stroking is defined as any act of recogn

Question 17

The inventory manager gives faster delivery to retailers from a particular geographical location.Which of the following tactics used to gain political power will most likely be used in this scenario?

Accepted Answer

A)  Selective service 
B)  Posturing? 
C)  Social exchange 
D)  Alliances 
A)  Selective service 
B)  Posturing? 
C)  Social exchange 
D)  Alliances

Question 18

Conflict can occur _____.

Accepted Answer

A)  between groups 
B)  across organizations 
C)  within an employee 
D)  all of the above 
A)  between groups 
B)  across organizations 
C)  within an employee 
D)  all of the above

Question 19

Only the confronting strategy can truly be viewed as a resolution approach.

Accepted Answer

A) True 
 B)False

Question 20

In the context of resolution strategies,the _____ strategy places great emphasis on facing the conflict directly and working it through to a mutually satisfactory resolution.

Accepted Answer

A)  compromising 
B)  smoothing 
C)  confronting 
D)  forcing 
A)  compromising 
B)  smoothing 
C)  confronting 
D)  forcing

Describe the three levels of conflict.

The most desirable outcome from wielding power is compliance,which is the enthusiastic release of energy and talent to satisfy the leader's requests.

Explain the four conflict outcomes.

Expert power is the ability of leaders to develop followers from the strength of their own personalities.

In the context of resolution strategies,the _____ strategy places great emphasis on searching for middle ground or being willing to give up something in exchange for gaining something else.

Which of the following is NOT a solution to the incivility problem?

In the context of the traits identified among differing personalities,it can be stated that agreeable people tend to be _____.

Which of the following statements is true of conditional strokes?

Conflict is consistent in the speed of its emergence and in the degree of its predictability.

The forcing and smoothing approaches are basically useful for hiding or diminishing the conflict process.

Which of the following is a valid,paired category of preferences in the Myers Briggs Type Indicator (MBTI)?

Conditional strokes can be confusing to employees because they do not indicate how more strokes may be earned.

Describe power.

_____ hurt physically or emotionally and make recipients feel less proud of themselves.

The idea of smoothing is attractive if the objective is to escape from a conflict with minimal cost,but it often stifles creativity.

Describe stroking.

The inventory manager gives faster delivery to retailers from a particular geographical location.Which of the following tactics used to gain political power will most likely be used in this scenario?

Conflict can occur _____.

Only the confronting strategy can truly be viewed as a resolution approach.

In the context of resolution strategies,the _____ strategy places great emphasis on facing the conflict directly and working it through to a mutually satisfactory resolution.

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters

Exam 11: Conflict, Power, and Organizational Politics

Describe the three levels of conflict.

The most desirable outcome from wielding power is compliance,which is the enthusiastic release of energy and talent to satisfy the leader's requests.

Explain the four conflict outcomes.

Expert power is the ability of leaders to develop followers from the strength of their own personalities.

In the context of resolution strategies,the _____ strategy places great emphasis on searching for middle ground or being willing to give up something in exchange for gaining something else.

Which of the following is NOT a solution to the incivility problem?

In the context of the traits identified among differing personalities,it can be stated that agreeable people tend to be _____.

Which of the following statements is true of conditional strokes?

Conflict is consistent in the speed of its emergence and in the degree of its predictability.

The forcing and smoothing approaches are basically useful for hiding or diminishing the conflict process.

Which of the following is a valid,paired category of preferences in the Myers Briggs Type Indicator (MBTI)?

Conditional strokes can be confusing to employees because they do not indicate how more strokes may be earned.

Describe power.

_____ hurt physically or emotionally and make recipients feel less proud of themselves.

The idea of smoothing is attractive if the objective is to escape from a conflict with minimal cost,but it often stifles creativity.

Describe stroking.

The inventory manager gives faster delivery to retailers from a particular geographical location.Which of the following tactics used to gain political power will most likely be used in this scenario?

Conflict can occur _____.

Only the confronting strategy can truly be viewed as a resolution approach.

In the context of resolution strategies,the _____ strategy places great emphasis on facing the conflict directly and working it through to a mutually satisfactory resolution.

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters