Question 1

If all conflict with co-workers is avoided,each party is likely to be deprived of useful information about the other's preferences and views.

Accepted Answer

A) True 
 B)False

Question 2

List the most common sources of interpersonal conflict.

Accepted Answer

The most common sources of con

Question 3

Intergroup conflict in organizations is never intentionally stimulated.

Accepted Answer

A) True 
 B)False

Question 4

Assertive people are NOT _____.

Accepted Answer

A)  expressive 
B)  aggressive 
C)  direct 
D)  confident 
A)  expressive 
B)  aggressive 
C)  direct 
D)  confident

Question 5

List the behaviors that managers with well-developed interpersonal facilitation skills often engage in.

Accepted Answer

Managers with well-developed interperson

Question 6

In the context of resolution strategies,the _____ strategy places great emphasis on accommodating the other party's interests.

Accepted Answer

A)  forcing 
B)  avoiding 
C)  compromising 
D)  smoothing 
A)  forcing 
B)  avoiding 
C)  compromising 
D)  smoothing

Question 7

Which of the following scenarios is an example of an interpersonal conflict?

Accepted Answer

A)  David sees himself as both the member of the team responsible for its welfare and a member of the executive staff responsible for cutting down costs. 
B)  Denzil gets into an argument with the Chief Financial Officer on the amount of funds allocated for an upcoming research project. 
C)  Luke has to make a decision that completely contradicts his belief and value systems. 
D)  Peter has planned a vacation but due to an urgent work requirement, he is required to cancel his plans and attend a meeting. 
A)  David sees himself as both the member of the team responsible for its welfare and a member of the executive staff responsible for cutting down costs. 
B)  Denzil gets into an argument with the Chief Financial Officer on the amount of funds allocated for an upcoming research project. 
C)  Luke has to make a decision that completely contradicts his belief and value systems. 
D)  Peter has planned a vacation but due to an urgent work requirement, he is required to cancel his plans and attend a meeting.

Question 8

Which of the following strategies can truly be viewed as a conflict resolution approach?

Accepted Answer

A)  The confronting strategy 
B)  The forcing strategy 
C)  The smoothing strategy 
D)  The avoiding strategy 
A)  The confronting strategy 
B)  The forcing strategy 
C)  The smoothing strategy 
D)  The avoiding strategy

Question 9

List the guidelines for conflict resolution through confrontation.

Accepted Answer

The guidelines for conflict resolution t

Question 10

Which of the following is LEAST likely to result in commitment?

Accepted Answer

A)  Expert power 
B)  Coercive power 
C)  Legitimate power 
D)  Referent power 
A)  Expert power 
B)  Coercive power 
C)  Legitimate power 
D)  Referent power

Question 11

A constructive approach for resolving conflicts is to challenge the parties to work together toward a unifying goal,such as higher revenues or better customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following scenarios is an example of an intrapersonal conflict?

Accepted Answer

A)  Mike faces a decision between choosing what he is supposed to do and choosing what he wants to do. 
B)  Jade argues with her manager that a specific task assigned to her is not a part of her job description. 
C)  The marketing team argues with the research team on who gets to make a final call on product design. 
D)  A manager argues with the Chief Executive Officer to implement a revision in the annual budget. 
A)  Mike faces a decision between choosing what he is supposed to do and choosing what he wants to do. 
B)  Jade argues with her manager that a specific task assigned to her is not a part of her job description. 
C)  The marketing team argues with the research team on who gets to make a final call on product design. 
D)  A manager argues with the Chief Executive Officer to implement a revision in the annual budget.

Question 13

A marketing manager joins a business forum to increase the size of his clientele.Which of the following tactics used to gain political power will most likely be used in this scenario?

Accepted Answer

A)  Social exchange 
B)  Alliances 
C)  Posturing 
D)  Networks 
A)  Social exchange 
B)  Alliances 
C)  Posturing 
D)  Networks

Question 14

Which of the following is the first stage in assertive behavior?

Accepted Answer

A)  Empathize 
B)  Indicate consequences 
C)  Express your feelings 
D)  Describe the behavior 
A)  Empathize 
B)  Indicate consequences 
C)  Express your feelings 
D)  Describe the behavior

Question 15

List the four key dimensions of political skills.

Accepted Answer

Political skill consists of four key dim

Question 16

Participants find the confronting approach to be the most satisfying,as they maintain their self-respect and gain new respect for the other party.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following scenarios is an example of an intergroup conflict?

Accepted Answer

A)  Bonnie argues with his manager on the rating he was given during performance appraisal. 
B)  Christine disagrees with the marketing team on a proposed idea for product development. 
C)  The human resource team argues with the finance team regarding the allocation of funds for an event. 
D)  The Chief Executive Officer disagrees with the human resource department regarding the company's recruitment policy. 
A)  Bonnie argues with his manager on the rating he was given during performance appraisal. 
B)  Christine disagrees with the marketing team on a proposed idea for product development. 
C)  The human resource team argues with the finance team regarding the allocation of funds for an event. 
D)  The Chief Executive Officer disagrees with the human resource department regarding the company's recruitment policy.

Question 18

List simple solutions to the incivility problem.

Accepted Answer

The solutions to the incivility problem

Question 19

_____ feel good when they are received,and they contribute to the recipient's sense of well-being and self-esteem.

Accepted Answer

A)  Positive strokes 
B)  Confronting strategies 
C)  Compromising strategies 
D)  Conditional strokes 
A)  Positive strokes 
B)  Confronting strategies 
C)  Compromising strategies 
D)  Conditional strokes

Question 20

A manger from human resources works with a manger from the finance department to compile material for the annual report.Which of the following tactics used to gain political power will most likely be used in this scenario?

Accepted Answer

A)  Power plays 
B)  Selective service 
C)  Alliances 
D)  Power and status symbols 
A)  Power plays 
B)  Selective service 
C)  Alliances 
D)  Power and status symbols

If all conflict with co-workers is avoided,each party is likely to be deprived of useful information about the other's preferences and views.

List the most common sources of interpersonal conflict.

Intergroup conflict in organizations is never intentionally stimulated.

Assertive people are NOT _____.

List the behaviors that managers with well-developed interpersonal facilitation skills often engage in.

In the context of resolution strategies,the _____ strategy places great emphasis on accommodating the other party's interests.

Which of the following scenarios is an example of an interpersonal conflict?

Which of the following strategies can truly be viewed as a conflict resolution approach?

List the guidelines for conflict resolution through confrontation.

Which of the following is LEAST likely to result in commitment?

A constructive approach for resolving conflicts is to challenge the parties to work together toward a unifying goal,such as higher revenues or better customer satisfaction.

Which of the following scenarios is an example of an intrapersonal conflict?

A marketing manager joins a business forum to increase the size of his clientele.Which of the following tactics used to gain political power will most likely be used in this scenario?

Which of the following is the first stage in assertive behavior?

List the four key dimensions of political skills.

Participants find the confronting approach to be the most satisfying,as they maintain their self-respect and gain new respect for the other party.

Which of the following scenarios is an example of an intergroup conflict?

List simple solutions to the incivility problem.

_____ feel good when they are received,and they contribute to the recipient's sense of well-being and self-esteem.

A manger from human resources works with a manger from the finance department to compile material for the annual report.Which of the following tactics used to gain political power will most likely be used in this scenario?

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters

Exam 11: Conflict, Power, and Organizational Politics

If all conflict with co-workers is avoided,each party is likely to be deprived of useful information about the other's preferences and views.

List the most common sources of interpersonal conflict.

Intergroup conflict in organizations is never intentionally stimulated.

Assertive people are NOT _____.

List the behaviors that managers with well-developed interpersonal facilitation skills often engage in.

In the context of resolution strategies,the _____ strategy places great emphasis on accommodating the other party's interests.

Which of the following scenarios is an example of an interpersonal conflict?

Which of the following strategies can truly be viewed as a conflict resolution approach?

List the guidelines for conflict resolution through confrontation.

Which of the following is LEAST likely to result in commitment?

A constructive approach for resolving conflicts is to challenge the parties to work together toward a unifying goal,such as higher revenues or better customer satisfaction.

Which of the following scenarios is an example of an intrapersonal conflict?

A marketing manager joins a business forum to increase the size of his clientele.Which of the following tactics used to gain political power will most likely be used in this scenario?

Which of the following is the first stage in assertive behavior?

List the four key dimensions of political skills.

Participants find the confronting approach to be the most satisfying,as they maintain their self-respect and gain new respect for the other party.

Which of the following scenarios is an example of an intergroup conflict?

List simple solutions to the incivility problem.

_____ feel good when they are received,and they contribute to the recipient's sense of well-being and self-esteem.

A manger from human resources works with a manger from the finance department to compile material for the annual report.Which of the following tactics used to gain political power will most likely be used in this scenario?

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Informal and Formal Groups

Teams and Team Building

Managing Change

Stress and Counseling

Organizational Behavior Across Cultures

Filters