Question 1

Reactions to frustration are known as defense mechanisms.

Accepted Answer

A) True 
 B)False  True

Question 2

_____ occurs following a major threat to one's security.

Accepted Answer

A)  Dissociation 
B)  Trauma 
C)  Grief 
D)  Frustration 
A)  Dissociation 
B)  Trauma 
C)  Grief 
D)  Frustration B

Question 3

What are the causes of trauma? What are the different types of trauma?

Accepted Answer

Trauma occurs following a major threat to one's security.The event could be a natural disaster,an organizational crisis,dramatic employee abuse by the employer,or personal job loss.The three types of trauma that have achieved notoriety in recent years are workplace trauma,layoff survivor's sickness,and Post-Traumatic Stress Disorder arising from workplace violence.

Question 4

What are the symptoms and effects of burnout?

Accepted Answer

When workers experience a burnout,they a

Question 5

Resilience is the capacity to handle short-term tensions and bounce back from difficulties.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following stresses is most likely to be experienced by supervisors?

Accepted Answer

A)  Fear of a hostile takeover attempt 
B)  Threat to job security by corporate downsizing 
C)  Pressure for short-term financial results 
D)  Pressure to increase the product quality 
A)  Fear of a hostile takeover attempt 
B)  Threat to job security by corporate downsizing 
C)  Pressure for short-term financial results 
D)  Pressure to increase the product quality

Question 7

Participative counseling starts by using the listening techniques of nondirective counseling,but as the interview progresses,participative counselors may play a more active role than nondirective counselors would.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an effect of burnout?

Accepted Answer

A)  Decreased employee turnover 
B)  Decreased absenteeism 
C)  Increased productivity 
D)  Chronic fatigue 
A)  Decreased employee turnover 
B)  Decreased absenteeism 
C)  Increased productivity 
D)  Chronic fatigue

Question 9

Asking for a transfer or quitting the job because of frustration is known as regression.

Accepted Answer

A) True 
 B)False

Question 10

_____ is a result of a motivation being blocked to prevent one from reaching a desired goal.

Accepted Answer

A)  Trauma 
B)  Dissociation 
C)  Frustration 
D)  Grief 
A)  Trauma 
B)  Dissociation 
C)  Frustration 
D)  Grief

Question 11

Is a Type A or Type B person more prone to stress?

Accepted Answer

Type A people are aggressive and competi

Question 12

Jack recently joined LindLabs Inc.as an executive.He has trouble adjusting with his new work environment and hence opens up to the HR about the issues he is facing.In return,the HR coaches him about what he should do to make things easier.Which of the following functions of counseling is most likely to be at work in this scenario?

Accepted Answer

A)  Reorientation 
B)  Reassurance 
C)  Advice 
D)  Release of emotional tension 
A)  Reorientation 
B)  Reassurance 
C)  Advice 
D)  Release of emotional tension

Question 13

Throughout the counseling relationship,it is important for the manager to accept feelings-rather than judge them.

Accepted Answer

A) True 
 B)False

Question 14

Almost any job condition can cause stress,depending on an employee's reaction to it.

Accepted Answer

A) True 
 B)False

Question 15

_____ counseling is the process of listening to an employee's problem,deciding with the employee what should be done,and then telling and motivating the employee to do it.

Accepted Answer

A)  Nondirective 
B)  Participatory 
C)  Directive 
D)  Virtual 
A)  Nondirective 
B)  Participatory 
C)  Directive 
D)  Virtual

Question 16

Which of the following statements is true of sabbatical leaves?

Accepted Answer

A)  Employees who return after sabbatical leaves feel emotionally refreshed. 
B)  Sabbatical leaves increase the employee turnover in the organization. 
C)  Employees who return after sabbatical leaves experience workplace trauma at their jobs. 
D)  Sabbatical leaves encourage absenteeism in employees. 
A)  Employees who return after sabbatical leaves feel emotionally refreshed. 
B)  Sabbatical leaves increase the employee turnover in the organization. 
C)  Employees who return after sabbatical leaves experience workplace trauma at their jobs. 
D)  Sabbatical leaves encourage absenteeism in employees.

Question 17

Reassurance is an important aspect of employee counseling.

Accepted Answer

A) True 
 B)False

Question 18

Define the three types of counseling.

Accepted Answer

The three types of counseling are:
-Dire

Question 19

Managers from the lowest to highest level need training to help them understand problems of employees and counsel them effectively.

Accepted Answer

A) True 
 B)False

Question 20

People who have experienced _____ are simultaneously relieved and glad to have a job,guilty that their workmates were displaced-sometimes without apparent reason,and even envious.

Accepted Answer

A)  the Asperger's syndrome 
B)  layoff survivor's sickness 
C)  obsessive compulsive disorder 
D)  post-traumatic stress disorder 
A)  the Asperger's syndrome 
B)  layoff survivor's sickness 
C)  obsessive compulsive disorder 
D)  post-traumatic stress disorder

Reactions to frustration are known as defense mechanisms.

_____ occurs following a major threat to one's security.

What are the causes of trauma? What are the different types of trauma?

What are the symptoms and effects of burnout?

Resilience is the capacity to handle short-term tensions and bounce back from difficulties.

Which of the following stresses is most likely to be experienced by supervisors?

Participative counseling starts by using the listening techniques of nondirective counseling,but as the interview progresses,participative counselors may play a more active role than nondirective counselors would.

Which of the following is an effect of burnout?

Asking for a transfer or quitting the job because of frustration is known as regression.

_____ is a result of a motivation being blocked to prevent one from reaching a desired goal.

Is a Type A or Type B person more prone to stress?

Throughout the counseling relationship,it is important for the manager to accept feelings-rather than judge them.

Almost any job condition can cause stress,depending on an employee's reaction to it.

_____ counseling is the process of listening to an employee's problem,deciding with the employee what should be done,and then telling and motivating the employee to do it.

Which of the following statements is true of sabbatical leaves?

Reassurance is an important aspect of employee counseling.

Define the three types of counseling.

Managers from the lowest to highest level need training to help them understand problems of employees and counsel them effectively.

People who have experienced _____ are simultaneously relieved and glad to have a job,guilty that their workmates were displaced-sometimes without apparent reason,and even envious.

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Managing Change

Organizational Behavior Across Cultures

Filters

Exam 15: Stress and Counseling

Reactions to frustration are known as defense mechanisms.

_____ occurs following a major threat to one's security.

What are the causes of trauma? What are the different types of trauma?

What are the symptoms and effects of burnout?

Resilience is the capacity to handle short-term tensions and bounce back from difficulties.

Which of the following stresses is most likely to be experienced by supervisors?

Participative counseling starts by using the listening techniques of nondirective counseling,but as the interview progresses,participative counselors may play a more active role than nondirective counselors would.

Which of the following is an effect of burnout?

Asking for a transfer or quitting the job because of frustration is known as regression.

_____ is a result of a motivation being blocked to prevent one from reaching a desired goal.

Is a Type A or Type B person more prone to stress?

Throughout the counseling relationship,it is important for the manager to accept feelings-rather than judge them.

Almost any job condition can cause stress,depending on an employee's reaction to it.

_____ counseling is the process of listening to an employee's problem,deciding with the employee what should be done,and then telling and motivating the employee to do it.

Which of the following statements is true of sabbatical leaves?

Reassurance is an important aspect of employee counseling.

Define the three types of counseling.

Managers from the lowest to highest level need training to help them understand problems of employees and counsel them effectively.

People who have experienced _____ are simultaneously relieved and glad to have a job,guilty that their workmates were displaced-sometimes without apparent reason,and even envious.

The Dynamics of People and Organizations

Models of Organizational Behavior

Managing Communications

Social Systems and Organizational Culture

Motivation

Appraising and Rewarding Performance

Leadership

Empowerment and Participation

Employee Attitudes and Their Effects

Issues Between Organizations and Individuals

Conflict, Power, and Organizational Politics

Informal and Formal Groups

Teams and Team Building

Managing Change

Organizational Behavior Across Cultures

Filters