Question 1

Problem solving and skillful ____ are the only two conflict resolution approaches that result in long-term success

Accepted Answer

A)  negotiating 
B)  compromise 
C)  conflict-avoidance 
D)  smoothing 
E)  forcing 
A)  negotiating 
B)  compromise 
C)  conflict-avoidance 
D)  smoothing 
E)  forcing

Question 2

In negotiation, the area between two BATNAs is referred to as a(n)

Accepted Answer

A)  no deal. 
B)  agreement. 
C)  bargaining zone. 
D)  deal. 
E)  negotiation gap. 
A)  no deal. 
B)  agreement. 
C)  bargaining zone. 
D)  deal. 
E)  negotiation gap.

Question 3

Which conflict resolution strategy relies on formal authority and power?

Accepted Answer

A)  Problem solving 
B)  Avoidance 
C)  Compromise 
D)  Smoothing 
E)  Forcing 
A)  Problem solving 
B)  Avoidance 
C)  Compromise 
D)  Smoothing 
E)  Forcing

Question 4

The ____ strategy for overcoming resistance to change would be most appropriate if an inventory specialist faced resistance to a new record-keeping technology because of fear and anxiety among employees.

Accepted Answer

A)  explicit and implicit coercion 
B)  manipulation and co-optation 
C)  negotiation and agreement 
D)  education and involvement 
E)  facilitation and support 
A)  explicit and implicit coercion 
B)  manipulation and co-optation 
C)  negotiation and agreement 
D)  education and involvement 
E)  facilitation and support

Question 5

Carlaura's Creamery
Laura Brooke, CEO of Carlaura's Creamery is considering restructuring the creamery, expanding the number of fat free alternatives and changing departments. The employees are comfortable with the current structure, which has been in place for the past 16 years. She believes that the current department structure has created a very cohesive group, which has an adverse impact on efficiency and productivity. How can Laura overcome employee resistance?
-Refer to Carlaura's Creamery. When coping with a change they dislike or fear, which of these would typically be the first response of the employees?

Accepted Answer

A)  Self-doubt 
B)  Low self-esteem 
C)  Unrealistic optimism 
D)  Laughing it off 
E)  Getting off on the wrong track 
A)  Self-doubt 
B)  Low self-esteem 
C)  Unrealistic optimism 
D)  Laughing it off 
E)  Getting off on the wrong track

Question 6

Kurt Lewin recommended what kind of approach to changing social systems?

Accepted Answer

A)  Bottom-up 
B)  Middle-outward 
C)  Unfreeze, change, refreeze 
D)  Earthquake 
E)  Revolution, not evolution 
A)  Bottom-up 
B)  Middle-outward 
C)  Unfreeze, change, refreeze 
D)  Earthquake 
E)  Revolution, not evolution

Question 7

Which strategy for overcoming resistance to change is Kevin using when he agrees to let everyone leave three hours early on July 3rd, if they assume responsibility for keeping the warehouse clean and the inventory organized going forward?

Accepted Answer

A)  Negotiation and agreement 
B)  Explicit and implicit coercion 
C)  Education and communication 
D)  Wheeling and dealing 
E)  Facilitation and support 
A)  Negotiation and agreement 
B)  Explicit and implicit coercion 
C)  Education and communication 
D)  Wheeling and dealing 
E)  Facilitation and support

Question 8

Generally, on-the-job change is more feared than welcomed.

Accepted Answer

A) True 
 B)False

Question 9

The status differentials technique involves identifying the causes of problems.

Accepted Answer

A) True 
 B)False

Question 10

A cup of coffee is a simple metaphor that characterizes OD.

Accepted Answer

A) True 
 B)False

Question 11

Managers can use the contingency approach when helping employees deal with change. If the employees fears or dislikes change, the manager should ____________________.

Accepted Answer

A)  direct attention to potential problems. 
B)  threaten punishment if the employee does not conform. 
C)  be a positive role model for the vision of a better way. 
D)  set broader more challenging goals 
E)  agree that success is unlikely but suggest they still try anyway. 
A)  direct attention to potential problems. 
B)  threaten punishment if the employee does not conform. 
C)  be a positive role model for the vision of a better way. 
D)  set broader more challenging goals 
E)  agree that success is unlikely but suggest they still try anyway.

Question 12

According to the Nadler-Tushman model, what is the most common and least risky type of change?

Accepted Answer

A)  Re-creation 
B)  Strategic 
C)  Reactive 
D)  Adaptation 
E)  Tuning 
A)  Re-creation 
B)  Strategic 
C)  Reactive 
D)  Adaptation 
E)  Tuning

Question 13

Discuss the advantages and drawbacks of three of the six approaches for dealing with resistance to change.

Accepted Answer

An advantage of education and communicat

Question 14

____ change is not represented on either the vertical axis or horizontal axis of the Nadler-Tushman model.

Accepted Answer

A)  Incremental 
B)  Reactive 
C)  Strategic 
D)  Segmented 
E)  Anticipatory 
A)  Incremental 
B)  Reactive 
C)  Strategic 
D)  Segmented 
E)  Anticipatory

Question 15

Identify the five Ps in the 5P checklist for change agents and explain how it differs from the traditional organization development (OD) effort.

Accepted Answer

Preparation, purpose, participation, pro

Question 16

The education and communication strategy emphasizes prevention rather than a cure for overcoming resistance to change.

Accepted Answer

A) True 
 B)False

Question 17

Madison generally does not have a problem with changes in her organization, but rather with how they disrupt her pursuit of other goals. Madison's resistance to change can be attributed to

Accepted Answer

A)  competing commitments. 
B)  inertia. 
C)  emotional side effect. 
D)  personality conflict. 
E)  threat of job status/security. 
A)  competing commitments. 
B)  inertia. 
C)  emotional side effect. 
D)  personality conflict. 
E)  threat of job status/security.

Question 18

If Makeeba has just been given an assignment that she has dreaded and feared for several months, she must reach the ____ step in the change-response cycle before successfully adjusting.

Accepted Answer

A)  laughing it off 
B)  buying in 
C)  understanding 
D)  peer acceptance 
E)  personal satisfaction 
A)  laughing it off 
B)  buying in 
C)  understanding 
D)  peer acceptance 
E)  personal satisfaction

Question 19

The attitude that effective negotiators need is

Accepted Answer

A)  compromising. 
B)  win-win. 
C)  carefree. 
D)  open-minded. 
E)  self-confident. 
A)  compromising. 
B)  win-win. 
C)  carefree. 
D)  open-minded. 
E)  self-confident.

Question 20

Sara, an accounting department manager, asks one of her subordinates if the budget preparation is going according to plan with performance milestones and deadlines being met. Sara is interested in which P on the 5P checklist for change agents?

Accepted Answer

A)  Preparation 
B)  Persistence 
C)  Purpose 
D)  Position 
E)  Progress 
A)  Preparation 
B)  Persistence 
C)  Purpose 
D)  Position 
E)  Progress

Problem solving and skillful ____ are the only two conflict resolution approaches that result in long-term success

In negotiation, the area between two BATNAs is referred to as a(n)

Which conflict resolution strategy relies on formal authority and power?

The ____ strategy for overcoming resistance to change would be most appropriate if an inventory specialist faced resistance to a new record-keeping technology because of fear and anxiety among employees.

Kurt Lewin recommended what kind of approach to changing social systems?

Which strategy for overcoming resistance to change is Kevin using when he agrees to let everyone leave three hours early on July 3rd, if they assume responsibility for keeping the warehouse clean and the inventory organized going forward?

Generally, on-the-job change is more feared than welcomed.

The status differentials technique involves identifying the causes of problems.

A cup of coffee is a simple metaphor that characterizes OD.

Managers can use the contingency approach when helping employees deal with change. If the employees fears or dislikes change, the manager should ____________________.

According to the Nadler-Tushman model, what is the most common and least risky type of change?

Discuss the advantages and drawbacks of three of the six approaches for dealing with resistance to change.

____ change is not represented on either the vertical axis or horizontal axis of the Nadler-Tushman model.

Identify the five Ps in the 5P checklist for change agents and explain how it differs from the traditional organization development (OD) effort.

The education and communication strategy emphasizes prevention rather than a cure for overcoming resistance to change.

Madison generally does not have a problem with changes in her organization, but rather with how they disrupt her pursuit of other goals. Madison's resistance to change can be attributed to

If Makeeba has just been given an assignment that she has dreaded and feared for several months, she must reach the ____ step in the change-response cycle before successfully adjusting.

The attitude that effective negotiators need is

Sara, an accounting department manager, asks one of her subordinates if the budget preparation is going according to plan with performance milestones and deadlines being met. Sara is interested in which P on the 5P checklist for change agents?

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Organizational Control and Quality Improvement

Filters

Exam 15: Change, Conflict, and Negotiation

Problem solving and skillful ____ are the only two conflict resolution approaches that result in long-term success

In negotiation, the area between two BATNAs is referred to as a(n)

Which conflict resolution strategy relies on formal authority and power?

The ____ strategy for overcoming resistance to change would be most appropriate if an inventory specialist faced resistance to a new record-keeping technology because of fear and anxiety among employees.

Kurt Lewin recommended what kind of approach to changing social systems?

Which strategy for overcoming resistance to change is Kevin using when he agrees to let everyone leave three hours early on July 3rd, if they assume responsibility for keeping the warehouse clean and the inventory organized going forward?

Generally, on-the-job change is more feared than welcomed.

The status differentials technique involves identifying the causes of problems.

A cup of coffee is a simple metaphor that characterizes OD.

Managers can use the contingency approach when helping employees deal with change. If the employees fears or dislikes change, the manager should ____________________.

According to the Nadler-Tushman model, what is the most common and least risky type of change?

Discuss the advantages and drawbacks of three of the six approaches for dealing with resistance to change.

____ change is not represented on either the vertical axis or horizontal axis of the Nadler-Tushman model.

Identify the five Ps in the 5P checklist for change agents and explain how it differs from the traditional organization development (OD) effort.

The education and communication strategy emphasizes prevention rather than a cure for overcoming resistance to change.

Madison generally does not have a problem with changes in her organization, but rather with how they disrupt her pursuit of other goals. Madison's resistance to change can be attributed to

If Makeeba has just been given an assignment that she has dreaded and feared for several months, she must reach the ____ step in the change-response cycle before successfully adjusting.

The attitude that effective negotiators need is

Sara, an accounting department manager, asks one of her subordinates if the budget preparation is going according to plan with performance milestones and deadlines being met. Sara is interested in which P on the 5P checklist for change agents?

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Organizational Control and Quality Improvement

Filters