Question 1

According to best selling author, Steven Covey, parties should find the "Third Alternative" in win-win negotiations as there is plenty for everybody.

Accepted Answer

A) True 
 B)False

Question 2

According to researchers and Dean Tjosvold, conflict is a negative and destructive aspect of organizational life.

Accepted Answer

A) True 
 B)False

Question 3

______ change involves subsystem adjustments needed to keep the organization on its chosen path.

Accepted Answer

A)  Exponential 
B)  Strategic 
C)  Anticipatory 
D)  Reactive 
E)  Incremental 
A)  Exponential 
B)  Strategic 
C)  Anticipatory 
D)  Reactive 
E)  Incremental

Question 4

According to the Nadler-Tushman model, because re-creation is a dramatic and very risky new strategy for the organization, it qualifies as

Accepted Answer

A)  tuning. 
B)  adaptation. 
C)  unfreezing. 
D)  strategic realignment. 
E)  frame breaking. 
A)  tuning. 
B)  adaptation. 
C)  unfreezing. 
D)  strategic realignment. 
E)  frame breaking.

Question 5

The Japanese concept of kaizen relates to which type of organizational change in the Nadler-Tushman model? How do managers carry out this type of change?

Accepted Answer

Kaizen involves "tuning," according to t

Question 6

Which conflict resolution technique involves a time-consuming search for causes?

Accepted Answer

A)  Problem solving 
B)  Superordinate goals 
C)  Compromise 
D)  Smoothing 
E)  Forcing 
A)  Problem solving 
B)  Superordinate goals 
C)  Compromise 
D)  Smoothing 
E)  Forcing

Question 7

One of the objectives of organization development is to strengthen interpersonal trust.

Accepted Answer

A) True 
 B)False

Question 8

In terms of how people respond to changes they like, the model suggests people will wind up in which common response?

Accepted Answer

A)  Confusion and doubt 
B)  Constructive direction 
C)  Productivity improvement 
D)  Commitment 
E)  Satisfaction 
A)  Confusion and doubt 
B)  Constructive direction 
C)  Productivity improvement 
D)  Commitment 
E)  Satisfaction

Question 9

When Jack, a production supervisor says to his employee, "don't rock the boat, things will work out by themselves," he is using the superordinate conflict resolution technique.

Accepted Answer

A) True 
 B)False

Question 10

Personality clashes, communication breakdowns, and time pressure are

Accepted Answer

A)  superordinate goals. 
B)  OD trouble spots. 
C)  OD failure factors. 
D)  constructive conflict. 
E)  conflict triggers. 
A)  superordinate goals. 
B)  OD trouble spots. 
C)  OD failure factors. 
D)  constructive conflict. 
E)  conflict triggers.

Question 11

Angie has a tendency to be too emotional. Since she is also a tempered radical. Which of these practical guidelines from Meyerson's research would you offer Angie for her rash emotionalism?

Accepted Answer

A)  Translate 
B)  Think small for big results 
C)  Be authentic 
D)  Don't go it alone 
E)  Be radical 
A)  Translate 
B)  Think small for big results 
C)  Be authentic 
D)  Don't go it alone 
E)  Be radical

Question 12

Benicio
Benicio, a new production manager at Green Plastics, Inc., is concerned about employee morale because of an evolving situation with Casey, the senior-most employee on the production line. Casey wants to make his own schedule and have independence in making decisions. This sets a bad example for younger employees. Making the situation worse, Casey refuses to speak to Benicio.
-Refer to Benicio. Which conflict resolution strategy relies on Benicio's formal authority and power?

Accepted Answer

A)  Forcing 
B)  Avoidance 
C)  Smoothing 
D)  Problem solving 
E)  Compromise 
A)  Forcing 
B)  Avoidance 
C)  Smoothing 
D)  Problem solving 
E)  Compromise

Question 13

Individuals involved in a cycle of competitive conflict typically have a(n) ____ attitude.

Accepted Answer

A)  win-win 
B)  collective 
C)  greedy 
D)  win-lose 
E)  altruistic 
A)  win-win 
B)  collective 
C)  greedy 
D)  win-lose 
E)  altruistic

Question 14

The two faces of conflict are

Accepted Answer

A)  social and economic. 
B)  short-term and long-term. 
C)  competitive and cooperative. 
D)  personal and social. 
E)  static and dynamic. 
A)  social and economic. 
B)  short-term and long-term. 
C)  competitive and cooperative. 
D)  personal and social. 
E)  static and dynamic.

Question 15

Other names for Tuning are preventive maintenance and the Japanese concept of kaizen (continuous improvement).

Accepted Answer

A) True 
 B)False

Question 16

"Planning" is the step in the five Ps checklist for change agents.

Accepted Answer

A) True 
 B)False

Question 17

According to the added value negotiating (AVN) model, what should the last step do?

Accepted Answer

A)  Pinpoint the single best outcome 
B)  Strengthen relationships for future negotiations 
C)  Involve an exchange of BATNAs 
D)  Involve selecting at least three possible alternatives 
E)  Comfort the losing party 
A)  Pinpoint the single best outcome 
B)  Strengthen relationships for future negotiations 
C)  Involve an exchange of BATNAs 
D)  Involve selecting at least three possible alternatives 
E)  Comfort the losing party

Question 18

Carlaura's Creamery
Laura Brooke, CEO of Carlaura's Creamery is considering restructuring the creamery, expanding the number of fat free alternatives and changing departments. The employees are comfortable with the current structure, which has been in place for the past 16 years. She believes that the current department structure has created a very cohesive group, which has an adverse impact on efficiency and productivity. How can Laura overcome employee resistance?
-Refer to Carlaura's Creamery. Laura should know that although time consuming, ________is one the best ways to persuade people to embrace the proposed change and overcome their resistance.

Accepted Answer

A)  education and communication 
B)  to treat it like business as usual. 
C)  coercion 
D)  manipulation 
E)  co-optation 
A)  education and communication 
B)  to treat it like business as usual. 
C)  coercion 
D)  manipulation 
E)  co-optation

Question 19

____ is not a part of the 5P checklist for change agents.

Accepted Answer

A)  Preparation 
B)  Progress 
C)  Purpose 
D)  Passion 
E)  Persistence 
A)  Preparation 
B)  Progress 
C)  Purpose 
D)  Passion 
E)  Persistence

Question 20

Top-level managers are the only ones who use the 5P checklist for change agents.

Accepted Answer

A) True 
 B)False

According to best selling author, Steven Covey, parties should find the "Third Alternative" in win-win negotiations as there is plenty for everybody.

According to researchers and Dean Tjosvold, conflict is a negative and destructive aspect of organizational life.

______ change involves subsystem adjustments needed to keep the organization on its chosen path.

According to the Nadler-Tushman model, because re-creation is a dramatic and very risky new strategy for the organization, it qualifies as

The Japanese concept of kaizen relates to which type of organizational change in the Nadler-Tushman model? How do managers carry out this type of change?

Which conflict resolution technique involves a time-consuming search for causes?

One of the objectives of organization development is to strengthen interpersonal trust.

In terms of how people respond to changes they like, the model suggests people will wind up in which common response?

When Jack, a production supervisor says to his employee, "don't rock the boat, things will work out by themselves," he is using the superordinate conflict resolution technique.

Personality clashes, communication breakdowns, and time pressure are

Angie has a tendency to be too emotional. Since she is also a tempered radical. Which of these practical guidelines from Meyerson's research would you offer Angie for her rash emotionalism?

Individuals involved in a cycle of competitive conflict typically have a(n) ____ attitude.

The two faces of conflict are

Other names for Tuning are preventive maintenance and the Japanese concept of kaizen (continuous improvement).

"Planning" is the step in the five Ps checklist for change agents.

According to the added value negotiating (AVN) model, what should the last step do?

____ is not a part of the 5P checklist for change agents.

Top-level managers are the only ones who use the 5P checklist for change agents.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Organizational Control and Quality Improvement

Filters

Exam 15: Change, Conflict, and Negotiation

According to best selling author, Steven Covey, parties should find the "Third Alternative" in win-win negotiations as there is plenty for everybody.

According to researchers and Dean Tjosvold, conflict is a negative and destructive aspect of organizational life.

______ change involves subsystem adjustments needed to keep the organization on its chosen path.

According to the Nadler-Tushman model, because re-creation is a dramatic and very risky new strategy for the organization, it qualifies as

The Japanese concept of kaizen relates to which type of organizational change in the Nadler-Tushman model? How do managers carry out this type of change?

Which conflict resolution technique involves a time-consuming search for causes?

One of the objectives of organization development is to strengthen interpersonal trust.

In terms of how people respond to changes they like, the model suggests people will wind up in which common response?

When Jack, a production supervisor says to his employee, "don't rock the boat, things will work out by themselves," he is using the superordinate conflict resolution technique.

Personality clashes, communication breakdowns, and time pressure are

Angie has a tendency to be too emotional. Since she is also a tempered radical. Which of these practical guidelines from Meyerson's research would you offer Angie for her rash emotionalism?

Individuals involved in a cycle of competitive conflict typically have a(n) ____ attitude.

The two faces of conflict are

Other names for Tuning are preventive maintenance and the Japanese concept of kaizen (continuous improvement).

"Planning" is the step in the five Ps checklist for change agents.

According to the added value negotiating (AVN) model, what should the last step do?

____ is not a part of the 5P checklist for change agents.

Top-level managers are the only ones who use the 5P checklist for change agents.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Organizational Control and Quality Improvement

Filters