Question 1

When faced with a change they fear and dislike, employees tend to go through a period of self-doubt.

Accepted Answer

A) True 
 B)False

Question 2

When people like a proposed change, they typically begin with constructive direction.

Accepted Answer

A) True 
 B)False

Question 3

A conflict trigger is a circumstance that increases the chances of intergroup or interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 4

Carlaura's Creamery
Laura Brooke, CEO of Carlaura's Creamery is considering restructuring the creamery, expanding the number of fat free alternatives and changing departments. The employees are comfortable with the current structure, which has been in place for the past 16 years. She believes that the current department structure has created a very cohesive group, which has an adverse impact on efficiency and productivity. How can Laura overcome employee resistance?
-Refer to Carlaura's Creamery. The employees are resisting the structure change for which reason if they fear it will tear the fabric of their on-the-job social relationships?

Accepted Answer

A)  Fear of failure 
B)  Poor timing 
C)  Break-up of work group 
D)  Emotional side effect 
E)  Lack of trust 
A)  Fear of failure 
B)  Poor timing 
C)  Break-up of work group 
D)  Emotional side effect 
E)  Lack of trust

Question 5

Robert Dantos is a manager of a freight shipping company. Recently, the company added a night shift to meet unexpectedly high demand. This is an example of what type of change?

Accepted Answer

A)  Timed 
B)  Exponential 
C)  Incremental 
D)  Anticipatory 
E)  Reactive 
A)  Timed 
B)  Exponential 
C)  Incremental 
D)  Anticipatory 
E)  Reactive

Question 6

According to change management expert Ichak Adizes, managers should embrace problems because they provide opportunities to manage.

Accepted Answer

A) True 
 B)False

Question 7

____ refers to systematically following up a change program for lasting results.

Accepted Answer

A)  Assessment 
B)  Implementation 
C)  Unfreezing 
D)  Refreezing 
E)  Intervention 
A)  Assessment 
B)  Implementation 
C)  Unfreezing 
D)  Refreezing 
E)  Intervention

Question 8

What strategy should managers use for overcoming resistance to change if the concern is prevention rather than cure?

Accepted Answer

A)  Education and communication 
B)  Explicit and implicit coercion 
C)  Negotiation and agreement 
D)  Manipulation and co-optation 
E)  Participation and involvement 
A)  Education and communication 
B)  Explicit and implicit coercion 
C)  Negotiation and agreement 
D)  Manipulation and co-optation 
E)  Participation and involvement

Question 9

Recently retired Xerox CEO, Anne Mulcahy shared her perspective on change suggesting that it is better to proactive rather than reactive.

Accepted Answer

A) True 
 B)False

Question 10

Americans have a cultural tendency toward win-lose relationships.

Accepted Answer

A) True 
 B)False

Question 11

Surprise and inertia are among the most common reasons employees resist change.

Accepted Answer

A) True 
 B)False

Question 12

According to Anne Mulcahy retired CEO of Xerox, when it comes to change it helps to be ________ rather than __________.

Accepted Answer

A)  proactive; reactive 
B)  strategic; proactive 
C)  tuning; strategic 
D)  anticipatory; proactive 
E)  reactive; proactive 
A)  proactive; reactive 
B)  strategic; proactive 
C)  tuning; strategic 
D)  anticipatory; proactive 
E)  reactive; proactive

Question 13

Carlaura's Creamery
Laura Brooke, CEO of Carlaura's Creamery is considering restructuring the creamery, expanding the number of fat free alternatives and changing departments. The employees are comfortable with the current structure, which has been in place for the past 16 years. She believes that the current department structure has created a very cohesive group, which has an adverse impact on efficiency and productivity. How can Laura overcome employee resistance?
-Refer to Carlaura's Creamery. If regulatory compliance by the end of the month forces Laura to implement changes immediately which strategy should Laura use for overcoming resistance to change?

Accepted Answer

A)  Facilitation and support 
B)  Explicit and implicit coercion 
C)  Manipulation and co-optation 
D)  Education and commitment 
E)  Participation and involvement 
A)  Facilitation and support 
B)  Explicit and implicit coercion 
C)  Manipulation and co-optation 
D)  Education and commitment 
E)  Participation and involvement

Question 14

Problem solving is one approach that focuses on the source of conflict rather than personalities or scapegoats.

Accepted Answer

A) True 
 B)False

Question 15

Benicio
Benicio, a new production manager at Green Plastics, Inc., is concerned about employee morale because of an evolving situation with Casey, the senior-most employee on the production line. Casey wants to make his own schedule and have independence in making decisions. This sets a bad example for younger employees. Making the situation worse, Casey refuses to speak to Benicio.
-Refer to Benicio. If Benicio wants to effectively negotiate with Casey, he should have a(n) ____ attitude.

Accepted Answer

A)  open-minded 
B)  carefree 
C)  win-win 
D)  compromising 
E)  self-confident 
A)  open-minded 
B)  carefree 
C)  win-win 
D)  compromising 
E)  self-confident

Question 16

According to the Nadler-Tushman model, micro-chip factory managers are using what type of organizational change when they try to stay ahead of things through daily continuous improvements in all areas?

Accepted Answer

A)  Reorientation 
B)  Adaptation 
C)  Strategic 
D)  Reactive 
E)  Tuning 
A)  Reorientation 
B)  Adaptation 
C)  Strategic 
D)  Reactive 
E)  Tuning

Question 17

Carlaura's Creamery
Laura Brooke, CEO of Carlaura's Creamery is considering restructuring the creamery, expanding the number of fat free alternatives and changing departments. The employees are comfortable with the current structure, which has been in place for the past 16 years. She believes that the current department structure has created a very cohesive group, which has an adverse impact on efficiency and productivity. How can Laura overcome employee resistance?
-Refer to Carlaura's Creamery. If Laura selectively withholds or dispenses information, and consciously arranges events to increase the chance that the structure change will be successful, she is using the _________ strategy to overcome resistance to change.

Accepted Answer

A)  education and communication 
B)  manipulation 
C)  coercion 
D)  proven 
E)  co-optation 
A)  education and communication 
B)  manipulation 
C)  coercion 
D)  proven 
E)  co-optation

Question 18

The most intense and risky type of organizational change is adaptation.

Accepted Answer

A) True 
 B)False

Question 19

Negotiation is a decision-making process between parties with different preferences.

Accepted Answer

A) True 
 B)False

Question 20

"Participation" in the 5P checklist for change agents involves building broad and powerful support.

Accepted Answer

A) True 
 B)False

When faced with a change they fear and dislike, employees tend to go through a period of self-doubt.

When people like a proposed change, they typically begin with constructive direction.

A conflict trigger is a circumstance that increases the chances of intergroup or interpersonal conflict.

Robert Dantos is a manager of a freight shipping company. Recently, the company added a night shift to meet unexpectedly high demand. This is an example of what type of change?

According to change management expert Ichak Adizes, managers should embrace problems because they provide opportunities to manage.

____ refers to systematically following up a change program for lasting results.

What strategy should managers use for overcoming resistance to change if the concern is prevention rather than cure?

Recently retired Xerox CEO, Anne Mulcahy shared her perspective on change suggesting that it is better to proactive rather than reactive.

Americans have a cultural tendency toward win-lose relationships.

Surprise and inertia are among the most common reasons employees resist change.

According to Anne Mulcahy retired CEO of Xerox, when it comes to change it helps to be rather than __.

Problem solving is one approach that focuses on the source of conflict rather than personalities or scapegoats.

According to the Nadler-Tushman model, micro-chip factory managers are using what type of organizational change when they try to stay ahead of things through daily continuous improvements in all areas?

The most intense and risky type of organizational change is adaptation.

Negotiation is a decision-making process between parties with different preferences.

"Participation" in the 5P checklist for change agents involves building broad and powerful support.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Organizational Control and Quality Improvement

Filters

Exam 15: Change, Conflict, and Negotiation

When faced with a change they fear and dislike, employees tend to go through a period of self-doubt.

When people like a proposed change, they typically begin with constructive direction.

A conflict trigger is a circumstance that increases the chances of intergroup or interpersonal conflict.

Robert Dantos is a manager of a freight shipping company. Recently, the company added a night shift to meet unexpectedly high demand. This is an example of what type of change?

According to change management expert Ichak Adizes, managers should embrace problems because they provide opportunities to manage.

____ refers to systematically following up a change program for lasting results.

What strategy should managers use for overcoming resistance to change if the concern is prevention rather than cure?

Recently retired Xerox CEO, Anne Mulcahy shared her perspective on change suggesting that it is better to proactive rather than reactive.

Americans have a cultural tendency toward win-lose relationships.

Surprise and inertia are among the most common reasons employees resist change.

According to Anne Mulcahy retired CEO of Xerox, when it comes to change it helps to be ________ rather than __________.

Problem solving is one approach that focuses on the source of conflict rather than personalities or scapegoats.

According to the Nadler-Tushman model, micro-chip factory managers are using what type of organizational change when they try to stay ahead of things through daily continuous improvements in all areas?

The most intense and risky type of organizational change is adaptation.

Negotiation is a decision-making process between parties with different preferences.

"Participation" in the 5P checklist for change agents involves building broad and powerful support.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Organizational Control and Quality Improvement

Filters

According to Anne Mulcahy retired CEO of Xerox, when it comes to change it helps to be rather than __.