Exam 15: Change, Conflict, and Negotiation

A key action step associated with persistence in the 5P checklist is "identify a champion or driver."

Incremental changes are made in response to unexpected situations.

The cycle of competitive conflict involves mistrust and disbelief.

Added value negotiating (AVN) is set apart from traditional negotiating by

During negotiations, a person's BATNA would be their bottom line, what they are willing to accept.

In the facilitation and support strategy for overcoming resistance to change, negotiating for cooperation is involved.

Because the organization is significantly redirected, Nadler and Tushman call adaptation "frame bending."

AVN stands for "A Virtual Negotiation."

Any conflict will become worse with a win-win attitude.

Tempered radicals can be described as individuals who want to rock the boat and then jump out when the going gets tough.

Diagnosis occurs during what phase of organizational development (OD)?

____ involves preventive maintenance and kaizen, according to the Nadler-Tushman model.

How would you respond to a manager who made the following statement: "Participation is the only way to get people to accept workplace changes."?

According to the Nadler-Tushman model, __________ changes are necessary as a result of unexpected environmental events or pressures.

A win-at-any-cost attitude is at the heart of effective negotiation.

Reliance on formal authority and the power of superior position is at the heart of the conflict resolution technique called forcing.

The practice of management becomes more systematic through organization development.

In the cooperative conflict cycle, cooperative goals are essential.

Nadler and Tushman call re-creation "frame breaking" because it is the most risky type.

Problem solving and negotiated compromise are the only tow approaches to change that lead to long-term resolution.