Exam 9: Organizations: Effectiveness, Design, and Cultures

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Does a stadium full of people watching a baseball game qualify as an organization based on the four characteristics of an organization? Why or why not?

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No. The four characteristics common to all organizations help explain why not. (1) There is no formal coordination of effort, because the fans can conduct themselves pretty much as they like, as long as they act within the law. (2) Because some fans will cheer for one team while other fans will boost the other team, there is no common goal or purpose. (3) While there is division of labor among the baseball players and stadium employees, the fans themselves do not have assigned tasks. (4) A hierarchy of authority exists for each baseball team and for the stadium employees, but not for the fans.

By definition, organizations are ____ entities.

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B

The purpose of the management process is

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D

The production function is the same as the managerial subsystem in the open-system model of a business.

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Learning from organizational experience and history is a skill companies must have in order to thrive.

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What are two methods an organization should use to help outsiders (new folks) transform from to accepted insiders?

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Tom Burns and G.M. Stalker categorized organizations by their level of effectiveness.

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Lee Iacocca, former CEO of Chrysler learned the hard way that good delegation allows a manager to pass along the ____ to get something accomplished to subordinates but the ____ for getting it done remains with the manager.

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Speedy Transport, Inc. Marcy is an owner of a very successful local courier company 3/4 Speedy Transport, Inc. The company has been successful because of its speed and outstanding service. Marcy, however, is concerned about long-term effectiveness. She sees many of her competitors changing their organizational models to be more competitive. She comes to you with high hopes that as management students you can assist her in understanding emerging trends and help her company thrive in the future. -Refer to Speedy Transport, Inc. Based on David A. Garvin's their are three stages that Marcy and her company will need to go through: cognition, behavior, and performance, to truly become a ______________ organization.

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Angelo, a supply-chain manager at a construction firm, is responsible for making sure the organization has a steady and reliable flow of raw materials and subcomponents. This is an example of what kind of job?

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Which process transforms organizational outsiders into accepted insiders?

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When viewing a business as an open system, both inputs and outputs should be considered.

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Which of the following is not one of the situational factors to consider when determining span of control?

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According to the traditional view of organizations, ____ can be delegated downward.

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Orientation is the first step in the socialization process.

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With open-system thinking, environmental influences and external factors are largely ignored.

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Good management requires telling the truth, learning, and ________________.

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Authority is the right to direct the actions of others.

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When a manager delegates to an employee, the manager is giving up both authority and responsibility.

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According to David A. Garvin's model of the learning organization, what are two good ways to learn from others?

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