Question 1

How would David A. Garvin describe a learning organization?

Accepted Answer

A learning organization is one that can

Question 2

Johnson & Johnson recently experienced costly and embarrassing recalls stemming from quality problems suggesting that they had become too _____________ and out of control.

Accepted Answer

A)  decentralized 
B)  moderate 
C)  narrow 
D)  centralized 
E)  customer focused 
A)  decentralized 
B)  moderate 
C)  narrow 
D)  centralized 
E)  customer focused

Question 3

Good Grocery has the following departments: produce, bakery, meat, dairy and dry-goods. This is an example of _____________departmentalization.

Accepted Answer

A)  geographic 
B)  functional 
C)  product 
D)  work flow 
E)  customer classification 
A)  geographic 
B)  functional 
C)  product 
D)  work flow 
E)  customer classification

Question 4

____ is not a characteristic common to all organizations.

Accepted Answer

A)  Coordination of effort 
B)  Division of labor 
C)  Hierarchy of authority 
D)  Equal authority and responsibility 
E)  Common goal or purpose 
A)  Coordination of effort 
B)  Division of labor 
C)  Hierarchy of authority 
D)  Equal authority and responsibility 
E)  Common goal or purpose

Question 5

The contingency approach to organizational design involves taking special steps to make sure the organization _______________.

Accepted Answer

A)  has a stable profit model 
B)  encourages a mechanistic environment 
C)  fits the demands of the situation. 
D)  prepares a predictable model 
E)  develops solid infrastructure 
A)  has a stable profit model 
B)  encourages a mechanistic environment 
C)  fits the demands of the situation. 
D)  prepares a predictable model 
E)  develops solid infrastructure

Question 6

Both managerial and technical subsystems are part of the open-system model of a business.

Accepted Answer

A) True 
 B)False

Question 7

The traditional organizational pyramid is being reshaped as contemporary organizations evolve and become more organic. These new configurations include hourglass, cluster and _________organizations.

Accepted Answer

A)  mobile 
B)  structured 
C)  multi-layered 
D)  virtual 
E)  bureaucratic 
A)  mobile 
B)  structured 
C)  multi-layered 
D)  virtual 
E)  bureaucratic

Question 8

According to management author James D. Thompson, grouping jobs through departmentalization is a cost-effective way to handle coordination.

Accepted Answer

A) True 
 B)False

Question 9

Mercy medical center is organized with the following departments: nursing, housekeeping, administration, food service, radiology, accounting, records, and billing. This is an example of customer classification departments.

Accepted Answer

A) True 
 B)False

Question 10

Terrence, an advertising manager, is ultimately responsible for all promotional programs at his firm. According to the traditional principles of organization, what should you tell him when he makes the following statement: "I'm going to make my intern, Emma, totally responsible for our newest promotional project. If she messes it up, it won't be my fault"?

Accepted Answer

A)  Delegate authority but not responsibility 
B)  Ask Emma for her ideas 
C)  You don't have the authority 
D)  Give her an appropriate new title 
E)  That's a good idea 
A)  Delegate authority but not responsibility 
B)  Ask Emma for her ideas 
C)  You don't have the authority 
D)  Give her an appropriate new title 
E)  That's a good idea

Question 11

Congratulations! You have been hired by the new Organic Company to conduct a workshop for their managers on Delegation. Prepare a handout for your workshop that explains why delegation is important and advantageous to both the manager and the employee. In addition, discuss barriers to delegation and a few tips for managers to be successful delegators.

Accepted Answer

Managers who effectively delegate are ab

Question 12

What impact does shared values have on the strength of an organization and its culture?

Accepted Answer

Since most behavior in organizations is

Question 13

The organization's mission statement fully explains its culture.

Accepted Answer

A) True 
 B)False

Question 14

Which of these organizational characteristics does the chain of command refer to?

Accepted Answer

A)  Division of labor 
B)  Span of control 
C)  Communication channel 
D)  Impersonality 
E)  Hierarchy of authority 
A)  Division of labor 
B)  Span of control 
C)  Communication channel 
D)  Impersonality 
E)  Hierarchy of authority

Question 15

Actual behavior is what really counts in organizational culture, not stories of past situations.

Accepted Answer

A) True 
 B)False

Question 16

Three organizational trends contributing to the reshaping of the organizational pyramid are fewer layers, smallness with bigness, and _______________.

Accepted Answer

A)  time intensity 
B)  technology 
C)  globalization 
D)  social responsibility 
E)  greater emphasis on teams 
A)  time intensity 
B)  technology 
C)  globalization 
D)  social responsibility 
E)  greater emphasis on teams

Question 17

Organizational culture is the "social glue" that binds an organization's members together.

Accepted Answer

A) True 
 B)False

Question 18

Speedy Transport, Inc.
Marcy is an owner of a very successful local courier company 3/4 Speedy Transport, Inc. The company has been successful because of its speed and outstanding service. Marcy, however, is concerned about long-term effectiveness. She sees many of her competitors changing their organizational models to be more competitive. She comes to you with high hopes that as management students you can assist her in understanding emerging trends and help her company thrive in the future.
-Refer to Speedy Transport, Inc. What should be the criterion for Speedy Transport's effectiveness in the distant future?

Accepted Answer

A)  Survival 
B)  Flexibility 
C)  Satisfaction 
D)  Profitability 
E)  Adaptability 
A)  Survival 
B)  Flexibility 
C)  Satisfaction 
D)  Profitability 
E)  Adaptability

Question 19

Open-system thinking is part of the modern view of organizations as it includes the dynamic interaction between and organization and its environment.

Accepted Answer

A) True 
 B)False

Question 20

The boundary-spanning subsystem serves as a bridge between the technical and managerial subsystems.

Accepted Answer

A) True 
 B)False

How would David A. Garvin describe a learning organization?

Johnson & Johnson recently experienced costly and embarrassing recalls stemming from quality problems suggesting that they had become too _____________ and out of control.

Good Grocery has the following departments: produce, bakery, meat, dairy and dry-goods. This is an example of _____________departmentalization.

____ is not a characteristic common to all organizations.

The contingency approach to organizational design involves taking special steps to make sure the organization _______________.

Both managerial and technical subsystems are part of the open-system model of a business.

The traditional organizational pyramid is being reshaped as contemporary organizations evolve and become more organic. These new configurations include hourglass, cluster and _________organizations.

According to management author James D. Thompson, grouping jobs through departmentalization is a cost-effective way to handle coordination.

Mercy medical center is organized with the following departments: nursing, housekeeping, administration, food service, radiology, accounting, records, and billing. This is an example of customer classification departments.

What impact does shared values have on the strength of an organization and its culture?

The organization's mission statement fully explains its culture.

Which of these organizational characteristics does the chain of command refer to?

Actual behavior is what really counts in organizational culture, not stories of past situations.

Three organizational trends contributing to the reshaping of the organizational pyramid are fewer layers, smallness with bigness, and _______________.

Organizational culture is the "social glue" that binds an organization's members together.

Open-system thinking is part of the modern view of organizations as it includes the dynamic interaction between and organization and its environment.

The boundary-spanning subsystem serves as a bridge between the technical and managerial subsystems.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 9: Organizations: Effectiveness, Design, and Cultures

How would David A. Garvin describe a learning organization?

Johnson & Johnson recently experienced costly and embarrassing recalls stemming from quality problems suggesting that they had become too _____________ and out of control.

Good Grocery has the following departments: produce, bakery, meat, dairy and dry-goods. This is an example of _____________departmentalization.

____ is not a characteristic common to all organizations.

The contingency approach to organizational design involves taking special steps to make sure the organization _______________.

Both managerial and technical subsystems are part of the open-system model of a business.

The traditional organizational pyramid is being reshaped as contemporary organizations evolve and become more organic. These new configurations include hourglass, cluster and _________organizations.

According to management author James D. Thompson, grouping jobs through departmentalization is a cost-effective way to handle coordination.

Mercy medical center is organized with the following departments: nursing, housekeeping, administration, food service, radiology, accounting, records, and billing. This is an example of customer classification departments.

What impact does shared values have on the strength of an organization and its culture?

The organization's mission statement fully explains its culture.

Which of these organizational characteristics does the chain of command refer to?

Actual behavior is what really counts in organizational culture, not stories of past situations.

Three organizational trends contributing to the reshaping of the organizational pyramid are fewer layers, smallness with bigness, and _______________.

Organizational culture is the "social glue" that binds an organization's members together.

Open-system thinking is part of the modern view of organizations as it includes the dynamic interaction between and organization and its environment.

The boundary-spanning subsystem serves as a bridge between the technical and managerial subsystems.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters